CRCR CERTIFICATION EXAM
[2026/2027] UPDATED VERSION |
VERIFIED QUESTIONS
1. TRUE OR FALSE THAT Consents are signed as part of the post-service
process - CORRECT ANSWER -False -
2. TRUE OR FALSE THAT Client service costs are calculated in the pre-
serviceprocess for scheduled client s - CORRECT ANSWER -True -
3. TRUE OR FALSE THAT The client is scheduled and registered for service is
a time-of-service activity - CORRECT ANSWER -False -
4. TRUE OR FALSE THAT The client account is monitored for payment is a
time-of-service activity - CORRECT ANSWER -False -
5. TRUE OR FALSE THAT Case management and discharge planning services
are a post-service activity - CORRECT ANSWER -False -
6. TRUE OR FALSE THAT Sending the bill electronically to the health plan is a
time-of-service activity - CORRECT ANSWER -False -
,7. Revenue Cycle Initiatives - CORRECT ANSWER -Healthcare Dollars &
Sense:pt financial comm. best practices, best practices for price
transparency, medical accounts resolution
8. PFC Best Practices - CORRECT ANSWER -6 areas:Annual staff training,
training program topics, process observation, executive level metrics
reporting, technology verification, feedback and response
9. Where individuals and small businesses can compare and purchase
qualified health benefit plans - CORRECT ANSWER -Health Insurance
Marketplace/Health Insurance exchange
10.Medical Debt Task Force - CORRECT ANSWER -developed a best practice
workflow that builds off of HFMA's previous client friendly billingwork
and spansthe client -centric revenue cycle.
11.The following statements describe best practices established by the
Medical Debt Task Force - CORRECT ANSWER -Educate client s,
coordinate to avoid duplicate client contacts, be consistent in key
aspects of account resolution, follow best practices for communication
, 12.Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) - CORRECT ANSWER -standardized method for evaluating
client s' perspective on hospital care
13.Hard Costs - CORRECT ANSWER -loss of future revenue
14.Soft Costs - CORRECT ANSWER -customer's passing on information
about their negative experience to potential client s or through social
media channels
15.Post Acute Services - CORRECT ANSWER -include skilled nursing , home
health, durable medical equipment, hospice, and assisted living
16.Skilled Nursing Facility (SNF) - CORRECT ANSWER -institution (skilled
nursing home/rehabilitation center) engaged in provided skilled nursing
care for injured/disabled/sick persons
17.Durable Medical Equipment (DME) - CORRECT ANSWER -Medical
equipment that is prescribed by a doctor for use in the home
18.Home Health Agency (HHA) - CORRECT ANSWER -public agency or
private organization
[2026/2027] UPDATED VERSION |
VERIFIED QUESTIONS
1. TRUE OR FALSE THAT Consents are signed as part of the post-service
process - CORRECT ANSWER -False -
2. TRUE OR FALSE THAT Client service costs are calculated in the pre-
serviceprocess for scheduled client s - CORRECT ANSWER -True -
3. TRUE OR FALSE THAT The client is scheduled and registered for service is
a time-of-service activity - CORRECT ANSWER -False -
4. TRUE OR FALSE THAT The client account is monitored for payment is a
time-of-service activity - CORRECT ANSWER -False -
5. TRUE OR FALSE THAT Case management and discharge planning services
are a post-service activity - CORRECT ANSWER -False -
6. TRUE OR FALSE THAT Sending the bill electronically to the health plan is a
time-of-service activity - CORRECT ANSWER -False -
,7. Revenue Cycle Initiatives - CORRECT ANSWER -Healthcare Dollars &
Sense:pt financial comm. best practices, best practices for price
transparency, medical accounts resolution
8. PFC Best Practices - CORRECT ANSWER -6 areas:Annual staff training,
training program topics, process observation, executive level metrics
reporting, technology verification, feedback and response
9. Where individuals and small businesses can compare and purchase
qualified health benefit plans - CORRECT ANSWER -Health Insurance
Marketplace/Health Insurance exchange
10.Medical Debt Task Force - CORRECT ANSWER -developed a best practice
workflow that builds off of HFMA's previous client friendly billingwork
and spansthe client -centric revenue cycle.
11.The following statements describe best practices established by the
Medical Debt Task Force - CORRECT ANSWER -Educate client s,
coordinate to avoid duplicate client contacts, be consistent in key
aspects of account resolution, follow best practices for communication
, 12.Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) - CORRECT ANSWER -standardized method for evaluating
client s' perspective on hospital care
13.Hard Costs - CORRECT ANSWER -loss of future revenue
14.Soft Costs - CORRECT ANSWER -customer's passing on information
about their negative experience to potential client s or through social
media channels
15.Post Acute Services - CORRECT ANSWER -include skilled nursing , home
health, durable medical equipment, hospice, and assisted living
16.Skilled Nursing Facility (SNF) - CORRECT ANSWER -institution (skilled
nursing home/rehabilitation center) engaged in provided skilled nursing
care for injured/disabled/sick persons
17.Durable Medical Equipment (DME) - CORRECT ANSWER -Medical
equipment that is prescribed by a doctor for use in the home
18.Home Health Agency (HHA) - CORRECT ANSWER -public agency or
private organization
