AND SOLUTIONS RATED A+
✔✔bonus - ✔✔monetary reward for exceptional performance as incentives to increase
productivity
✔✔profit sharing - ✔✔form of compensation that distributes a percentage of company
profits to the employees whose work helped to generate those profits
✔✔fringe benefits - ✔✔include sick leave, vacation pay, pension plans, health plans,
and any other extra compensation
✔✔soft benefits - ✔✔include perks that help balance life and work
✔✔cafeteria benefit plans - ✔✔provide a financial amount to employees so that they
can select the specific benefits that fit their needs
✔✔labor unions - ✔✔employee organization formed to deal with employers for
achieving better pay, hours, and working conditions
✔✔collective bargaining - ✔✔the negotiation process through which management and
unions reach an agreement about compensation, working hours, and conditions for
bargaining unit
✔✔labor contract - ✔✔formal, written document that spells out relationship between
union and management for a period of time
✔✔cost of living escalator clause - ✔✔calls for automatic wage increases during periods
of inflation to protect the real income of employees
✔✔picketing - ✔✔public protest against management practices and involves union
members marching at work site
✔✔strike - ✔✔employee walkouts
✔✔boycott - ✔✔attempt to prevent purchases of company's products
✔✔lockout - ✔✔closing work site so employees can't work
✔✔strikebreakers - ✔✔people hired by management to replace strikers
✔✔conciliation - ✔✔bring in a neutral third party to keep labor and management talking
✔✔mediation - ✔✔neutral third party suggests solutions to problem
, ✔✔arbitration - ✔✔neutral third party settles dispute, but solution is legally binding and
enforceable
✔✔compulsory arbitration - ✔✔an outside party requests arbitration as a means of
eliminating long strike that's disrupting economy
✔✔diversity - ✔✔participation of different age, gender, race, ethnicity, nationality, and
ability
✔✔affirmative action program - ✔✔legally mandated plan that tries to increase job
opportunities for minority groups by analyzing current pool of workers, identifying where
women and minorities aren't represented, making hiring and promotion goals
✔✔reverse discrimination - ✔✔considering only minorities instead of best qualified
✔✔ controlling - ✔✔evaluating and correcting activities to keep organization on course
✔✔management - ✔✔a process designed to achieve an organization's objectives by
using its resources effectively and efficiently in a changing environment.
✔✔effectively - ✔✔having the intended result
✔✔efficiently - ✔✔accomplishing the objectives with a minimum of resources
✔✔managers - ✔✔make decisions about the use of the organization's resources and
are concerned with planning, organizing, directing, and controlling the organization's
activities to reach its objectives
✔✔staffing - ✔✔hiring people to carry out the work of the organization
✔✔downsizing - ✔✔elimination of significant numbers of workers from an organization
✔✔planning - ✔✔determining the organization's objectives and deciding how to
accomplish them
✔✔mission - ✔✔declaration of an organization's fundamental purpose and basic
philosophy
✔✔goals - ✔✔the result that a firm wishes to achieve
✔✔objectives - ✔✔the ends or results desired by an organization which derive from the
mission