SOLUTIONS RATED A+
✔✔conceptual skills - ✔✔ability to think abstractly and to see how parts fit together to
form the whole
✔✔analytical skills - ✔✔refer to the ability to identify relevant issues and recognize their
importance, understand the relationship between them, and perceive underlying cause
of situation
✔✔human relations skills - ✔✔ability to deal with people, both inside and outside
organization
✔✔leadership - ✔✔ability to influence employees to work toward organizational goals
✔✔autocratic leaders - ✔✔make all the decisions, then tell employees what to do and
how
✔✔democratic leaders - ✔✔present decisions to employees, then accept opinions/ideas
✔✔free rein leaders - ✔✔let employees work without interfering much
✔✔employee empowerment - ✔✔when employees are provided with ability to take on
responsibilities and make decisions about their jobs
✔✔participative decision making - ✔✔involves both manager and employee input on
company decisions
✔✔brainstorming - ✔✔group members spontaneously suggest ideas to solve problem
✔✔agenda - ✔✔contains specific and age items, short term and long term objectives
✔✔networking - ✔✔building relationships and sharing information with colleagues who
can help them achieve items on their agenda
✔✔organizational culture - ✔✔a firms' shared values, beliefs, traditions, philosophies,
rules, and role models for behavior
✔✔structure - ✔✔the arrangement or relationship of positions within an organization
✔✔specialization - ✔✔the division of labor into small, specific tasks and the assignment
of employees to do a single task
, ✔✔departmentalization - ✔✔the grouping of jobs into working units usually called
departments, units, groups, or divisions
✔✔functional departmentalization - ✔✔groups jobs that perform similar functional
activities, such as finances, manufacturing, marketing, and human resources
✔✔product departmentalization - ✔✔organizes jobs around products of the firm
✔✔geographical departmentalization - ✔✔groups jobs according to geographic location,
such as state, region, country, or continent
✔✔customer departmentalization - ✔✔arranges jobs around needs of various types of
customers
✔✔delegation of authority - ✔✔not only giving tasks to employees but also empowering
them to make commitments , use resources, and take whatever actions are necessary
to carry out those tasks
✔✔responsibility - ✔✔the obligation on employees through delegation to perform
assigned tasks satisfactorily and be held accountable to proper execution of work
✔✔accountability - ✔✔employees who accept an assignment and the authority to carry
it out are answerable to a superior for. the outcome
✔✔centralized organizations - ✔✔authority is concentrated at tope and very little
decision making authority is delegated to lower levels
✔✔decentralized organization - ✔✔decision making authority is delegated as far down
the chain of command as posible
✔✔span of management - ✔✔number of subordinates reporting to a manager
✔✔wide span - ✔✔Large number of subordinates to one manager
✔✔narrow span - ✔✔Only a few subordinates to one manager
✔✔line structure - ✔✔organizational structure with direct lines of authority extending
from top manager to employees at lowest level of organization
✔✔line and staff structure - ✔✔organizational structure with a traditional line
relationship between superiors and subordinates, and specialized managers who assist
line managers