CHAM CORE EXAM SET 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔Financial management systems - ✔✔billing and reimbursement
✔✔patient care systems - ✔✔lab, radiology and nursing
✔✔administrative systems - ✔✔decision support and quality review
✔✔patient check-in - ✔✔process where patient checks in to begin their registration with
the facility
✔✔first impression - ✔✔a way of classifying or categorizing people at the first meeting
✔✔patient demographic data - ✔✔verify name at address at each visit
✔✔insurance data - ✔✔verify and scan at each visit
✔✔insurance verification - ✔✔The process of contacting the insurance carrier and
receiving validation of coverage for that patient, deductible status, and co-pay amount.
✔✔patient identity - ✔✔verify name and dob
✔✔biometric technology - ✔✔Use human characteristics (e.g., fingerprints, retinas,
irises, voices, facial patterns) to authenticate or grant access to data or information
✔✔patient self-service check-in - ✔✔clip board, electronic tablet, touch screen self-
service kiosk or other software
✔✔patient tracking - ✔✔Documentation of patient arrival and departure. Example would
be computer systems linked to scheduling.
✔✔communication - ✔✔A process through which you send messages to and receive
messages from others, from patient's arrival, flowing all the way throw their departure.
✔✔waiting room optimization - ✔✔improving waiting room satisfaction typically
improves overall satisfaction scores by providing patients with pagers similar to those in
restaurants allowing them to roam freely .
✔✔time use study data - ✔✔manually gathered data that's spot checked. Staff
document times for every step of the process for a given set of patient on a given day.
An action plan is implemented and measured .
SOLUTIONS RATED A+
✔✔Financial management systems - ✔✔billing and reimbursement
✔✔patient care systems - ✔✔lab, radiology and nursing
✔✔administrative systems - ✔✔decision support and quality review
✔✔patient check-in - ✔✔process where patient checks in to begin their registration with
the facility
✔✔first impression - ✔✔a way of classifying or categorizing people at the first meeting
✔✔patient demographic data - ✔✔verify name at address at each visit
✔✔insurance data - ✔✔verify and scan at each visit
✔✔insurance verification - ✔✔The process of contacting the insurance carrier and
receiving validation of coverage for that patient, deductible status, and co-pay amount.
✔✔patient identity - ✔✔verify name and dob
✔✔biometric technology - ✔✔Use human characteristics (e.g., fingerprints, retinas,
irises, voices, facial patterns) to authenticate or grant access to data or information
✔✔patient self-service check-in - ✔✔clip board, electronic tablet, touch screen self-
service kiosk or other software
✔✔patient tracking - ✔✔Documentation of patient arrival and departure. Example would
be computer systems linked to scheduling.
✔✔communication - ✔✔A process through which you send messages to and receive
messages from others, from patient's arrival, flowing all the way throw their departure.
✔✔waiting room optimization - ✔✔improving waiting room satisfaction typically
improves overall satisfaction scores by providing patients with pagers similar to those in
restaurants allowing them to roam freely .
✔✔time use study data - ✔✔manually gathered data that's spot checked. Staff
document times for every step of the process for a given set of patient on a given day.
An action plan is implemented and measured .
