CQT STUDY GUIDE EXAM 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔Fishbone Diagram - ✔✔Which diagram is useful in sorting out the causes of
dispersion and organizing mutual relationships?
✔✔Histogram - ✔✔Basic information about data, such as central location, width,
spread, and shape can be visualized using which of the following tools?
✔✔At the end as the last category - ✔✔When constructing a Pareto diagram where
should the "others" category be placed?
✔✔Measles charts, recording check sheets, and checklists. - ✔✔Identify the three types
of check sheets commonly used to record counted, measured, and locational data.
✔✔Flow Chart - ✔✔Management has dictated that inspection locations be established
for a new product. What quality tool would customarily be applied to assist in the
selection of the necessary inspection locations?
✔✔Visualize the process - ✔✔A team has been tasked to improve the small purchase
process in your company. They decide to create a flow chart of the existing process
because it will:
✔✔A process flow chart is ideal for: - ✔✔Detecting the causes for delays.
✔✔Scatter diagram - ✔✔Which tool is used to test for a possible cause and effect
relationship between two variables?
✔✔To decide when to investigate causes of variation - ✔✔Variables control charts are
designed with which of the following objectives?
✔✔Attribute and Locational - ✔✔A team is researching an outbreak of cholera and has
been given all of the city's death records from the last six months. The name of the
deceased, date of death, cause, and address are listed on the death certificate. The
information being considered is:
✔✔Measles Chart - ✔✔If the number of deaths from cholera in a city is plotted on a
map, one is creating a:
✔✔A control chart - ✔✔A process improvement team is assigned the project of
improving the quality of plastic shelf holders. The team has identified variation in the
holder length as a significant factor. Which tool should the team use first to study the
variation?
, ✔✔Tally Sheet - ✔✔A team decides that it will need a histogram of process XYZ's
output performance. To create the histogram, the team would use information from a:
✔✔5'7 3/5" - ✔✔What is the mean height of five men who have the following heights?
5'6", 5'9", 5'4",5'11",5'8"
✔✔0.259 - ✔✔Calculate the standard deviation of the population for the following set of
five sample observations:
1.5, 1.2, 1.1, 1.0, 1.6
✔✔2/3 - ✔✔A box contains two red balls and two black balls. Given that a black ball has
been drawn, what is the probability of drawing two consecutive red balls in the next
three draws?
✔✔ The main reason for the rapid globalization of teams in the 21st century is: -
✔✔Customers, suppliers, and operations are located worldwide.
✔✔In case of conflict between contract specifications and shop practice: - ✔✔Contract
specifications normally apply.
✔✔The most desirable method for evaluating a supplier is: - ✔✔A history evaluation.
✔✔Technical service to suppliers is: - ✔✔A greater benefit to the company than it is to
the supplier.
✔✔Facilitators will normally: - ✔✔Summarize group ideas.
✔✔In most cases, an improvement team receives the least control and direction during
which of the following stages?: - ✔✔Performing
✔✔The concept behind PDCA is: - ✔✔Continual Improvement
✔✔Difficulty in having constructive input from the entire group. - ✔✔What is the major
disadvantage of having an improvement team that is too large?
✔✔Mandatory requirements - ✔✔Customer specifications are considered to be:
✔✔Reinforcing positive team results. - ✔✔Upper management typically supports the
team process best by:
✔✔Members act independently without inter-dependency. - ✔✔Which of the following
typically describes poorly functioning teams?
SOLUTIONS RATED A+
✔✔Fishbone Diagram - ✔✔Which diagram is useful in sorting out the causes of
dispersion and organizing mutual relationships?
✔✔Histogram - ✔✔Basic information about data, such as central location, width,
spread, and shape can be visualized using which of the following tools?
✔✔At the end as the last category - ✔✔When constructing a Pareto diagram where
should the "others" category be placed?
✔✔Measles charts, recording check sheets, and checklists. - ✔✔Identify the three types
of check sheets commonly used to record counted, measured, and locational data.
✔✔Flow Chart - ✔✔Management has dictated that inspection locations be established
for a new product. What quality tool would customarily be applied to assist in the
selection of the necessary inspection locations?
✔✔Visualize the process - ✔✔A team has been tasked to improve the small purchase
process in your company. They decide to create a flow chart of the existing process
because it will:
✔✔A process flow chart is ideal for: - ✔✔Detecting the causes for delays.
✔✔Scatter diagram - ✔✔Which tool is used to test for a possible cause and effect
relationship between two variables?
✔✔To decide when to investigate causes of variation - ✔✔Variables control charts are
designed with which of the following objectives?
✔✔Attribute and Locational - ✔✔A team is researching an outbreak of cholera and has
been given all of the city's death records from the last six months. The name of the
deceased, date of death, cause, and address are listed on the death certificate. The
information being considered is:
✔✔Measles Chart - ✔✔If the number of deaths from cholera in a city is plotted on a
map, one is creating a:
✔✔A control chart - ✔✔A process improvement team is assigned the project of
improving the quality of plastic shelf holders. The team has identified variation in the
holder length as a significant factor. Which tool should the team use first to study the
variation?
, ✔✔Tally Sheet - ✔✔A team decides that it will need a histogram of process XYZ's
output performance. To create the histogram, the team would use information from a:
✔✔5'7 3/5" - ✔✔What is the mean height of five men who have the following heights?
5'6", 5'9", 5'4",5'11",5'8"
✔✔0.259 - ✔✔Calculate the standard deviation of the population for the following set of
five sample observations:
1.5, 1.2, 1.1, 1.0, 1.6
✔✔2/3 - ✔✔A box contains two red balls and two black balls. Given that a black ball has
been drawn, what is the probability of drawing two consecutive red balls in the next
three draws?
✔✔ The main reason for the rapid globalization of teams in the 21st century is: -
✔✔Customers, suppliers, and operations are located worldwide.
✔✔In case of conflict between contract specifications and shop practice: - ✔✔Contract
specifications normally apply.
✔✔The most desirable method for evaluating a supplier is: - ✔✔A history evaluation.
✔✔Technical service to suppliers is: - ✔✔A greater benefit to the company than it is to
the supplier.
✔✔Facilitators will normally: - ✔✔Summarize group ideas.
✔✔In most cases, an improvement team receives the least control and direction during
which of the following stages?: - ✔✔Performing
✔✔The concept behind PDCA is: - ✔✔Continual Improvement
✔✔Difficulty in having constructive input from the entire group. - ✔✔What is the major
disadvantage of having an improvement team that is too large?
✔✔Mandatory requirements - ✔✔Customer specifications are considered to be:
✔✔Reinforcing positive team results. - ✔✔Upper management typically supports the
team process best by:
✔✔Members act independently without inter-dependency. - ✔✔Which of the following
typically describes poorly functioning teams?
