APPLE CERTIFICATION STUDY GUIDE 2026/2027
QUESTIONS AND SOLUTIONS RATED A+
✔✔Key Points in HomeKit - ✔✔Partner with your customer when evaluating a Home
app related issue
Use your resources to troubleshoot Home app and HomeKit related issues
Set proper expectations with customers regarding scope of support for HomeKit
✔✔Key Points 1 in Apple Pay - ✔✔Starting with iOS 10, watchOS 3, and macOS Sierra,
some websites support Apple Pay purchases within Safari. When a customer visits a
site that supports Apple Pay in Safari, a corresponding button appears at checkout.
When Apple Pay is selected, a window will appear asking the customer to verify
purchase details and confirm the payment.
When completing a purchase in Safari, the customer will be asked to confirm payment.
The confirmation works differently depending on the device:
Safari on iOS will use Touch ID or Face ID to confirm purchases.
Safari on macOS directs customers to confirm from either an Apple Watch or iPhone
that is nearby, has Apple Pay set up, and is signed into the same iCloud account.
Touch Bar enabled portables can be used by authenticating with a saved fingerprint
when checking out via Apple Pay on supported websites.
✔✔A customer is concerned that she is unable to use Apple Pay on her Apple Watch
Sport. She has Apple Pay on her iPhone 8 set up with three credit cards. When she
attempts to use her Apple Watch to make a purchase at a participating retailer, her
Apple Watch informs her that she needs to set up Apple Pay.
Explain why the card information set up on her iPhone is not reflected on the Apple
Watch. - ✔✔Apple Pay needs to be set up on each device individually. This allows a
unique Device Account Number to be added to the Secure Element. This information is
not synced between devices.
✔✔A customer is concerned that his Apple Pay payment was declined. Can you help
the customer determine why? - ✔✔No, declined payment inquiries should be directed to
respective financial institutions
✔✔What are the authentication options for Apple Pay on iPhone 8 or earlier? (Two
Answers) - ✔✔Touch ID & Passcode
✔✔Becky wants to use Apple Pay to make purchases on the web. She does not have a
MacBook Pro with Touch ID, can she still use her Mac and if so what does she need?
Select the most complete answer. - ✔✔She can, she will need an iPhone or iPad with
Touch ID, an iPhone X, or an Apple Watch signed into the same Apple ID that is on the
Mac.
, ✔✔Select the most complete description of how the NFC Controller and Secure
Element work together during an Apple Pay transaction. - ✔✔A transaction is triggered
by the NFC Controller. Once the transaction has been authenticated by the user, the
Secure Element sends the Device Account Number to the store's point of sale terminal
using the NFC Controller which triggers the end of the transaction.
✔✔Key Points 2 in Apple Pay - ✔✔Apple Pay may not be available in all regions.
Each device uses a separate Secure Element meaning that setup must be completed
separately.
If you disable Wrist Detection, remove your passcode, or sign out of iCloud, all credit
and debit cards will be removed from that device.
Scope of support includes questions related to setting up Apple Pay, how it works in
Wallet app on eligible devices, and basic troubleshooting of configuration.
✔✔Elizabeth has an iPhone 8 with AppleCare +. She accidentally dropped her phone
and cracked the display. In this case, what can you do for her? - ✔✔You can replace
her iPhone screen for a small charge
✔✔Your customer has just purchased a 13-inch MacBook Air and wants to know how
many years of hardware repair coverage he will get with AppleCare +. How many years
of coverage will he get? - ✔✔Three years total
✔✔Nadia just purchased an iPad with AppleCare +. How many years of phone support
is included? - ✔✔Two years total
✔✔The three types of warranty classification - ✔✔Eligible for warranty service (In
Warranty)
Eligible for out of warranty service (Out of Warranty)
Ineligible for Service
✔✔Visual/Mechanical Inspection Guide (VMI)
The Visual/Mechanical Inspection guide (VMI) is a document that helps technicians
determine whether a user's described issue with a device was caused by: - ✔✔A defect
in materials and workmanship
Accidental damage
Intentional tampering
✔✔Which statement is true?
Apple provides a two (2) year limited warranty for Apple-branded Mac hardware and
180 days of complimentary telephone support.
Apple provides a one (1) year limited warranty for Apple-branded hardware and 90
days of complimentary telephone support.
QUESTIONS AND SOLUTIONS RATED A+
✔✔Key Points in HomeKit - ✔✔Partner with your customer when evaluating a Home
app related issue
Use your resources to troubleshoot Home app and HomeKit related issues
Set proper expectations with customers regarding scope of support for HomeKit
✔✔Key Points 1 in Apple Pay - ✔✔Starting with iOS 10, watchOS 3, and macOS Sierra,
some websites support Apple Pay purchases within Safari. When a customer visits a
site that supports Apple Pay in Safari, a corresponding button appears at checkout.
When Apple Pay is selected, a window will appear asking the customer to verify
purchase details and confirm the payment.
When completing a purchase in Safari, the customer will be asked to confirm payment.
The confirmation works differently depending on the device:
Safari on iOS will use Touch ID or Face ID to confirm purchases.
Safari on macOS directs customers to confirm from either an Apple Watch or iPhone
that is nearby, has Apple Pay set up, and is signed into the same iCloud account.
Touch Bar enabled portables can be used by authenticating with a saved fingerprint
when checking out via Apple Pay on supported websites.
✔✔A customer is concerned that she is unable to use Apple Pay on her Apple Watch
Sport. She has Apple Pay on her iPhone 8 set up with three credit cards. When she
attempts to use her Apple Watch to make a purchase at a participating retailer, her
Apple Watch informs her that she needs to set up Apple Pay.
Explain why the card information set up on her iPhone is not reflected on the Apple
Watch. - ✔✔Apple Pay needs to be set up on each device individually. This allows a
unique Device Account Number to be added to the Secure Element. This information is
not synced between devices.
✔✔A customer is concerned that his Apple Pay payment was declined. Can you help
the customer determine why? - ✔✔No, declined payment inquiries should be directed to
respective financial institutions
✔✔What are the authentication options for Apple Pay on iPhone 8 or earlier? (Two
Answers) - ✔✔Touch ID & Passcode
✔✔Becky wants to use Apple Pay to make purchases on the web. She does not have a
MacBook Pro with Touch ID, can she still use her Mac and if so what does she need?
Select the most complete answer. - ✔✔She can, she will need an iPhone or iPad with
Touch ID, an iPhone X, or an Apple Watch signed into the same Apple ID that is on the
Mac.
, ✔✔Select the most complete description of how the NFC Controller and Secure
Element work together during an Apple Pay transaction. - ✔✔A transaction is triggered
by the NFC Controller. Once the transaction has been authenticated by the user, the
Secure Element sends the Device Account Number to the store's point of sale terminal
using the NFC Controller which triggers the end of the transaction.
✔✔Key Points 2 in Apple Pay - ✔✔Apple Pay may not be available in all regions.
Each device uses a separate Secure Element meaning that setup must be completed
separately.
If you disable Wrist Detection, remove your passcode, or sign out of iCloud, all credit
and debit cards will be removed from that device.
Scope of support includes questions related to setting up Apple Pay, how it works in
Wallet app on eligible devices, and basic troubleshooting of configuration.
✔✔Elizabeth has an iPhone 8 with AppleCare +. She accidentally dropped her phone
and cracked the display. In this case, what can you do for her? - ✔✔You can replace
her iPhone screen for a small charge
✔✔Your customer has just purchased a 13-inch MacBook Air and wants to know how
many years of hardware repair coverage he will get with AppleCare +. How many years
of coverage will he get? - ✔✔Three years total
✔✔Nadia just purchased an iPad with AppleCare +. How many years of phone support
is included? - ✔✔Two years total
✔✔The three types of warranty classification - ✔✔Eligible for warranty service (In
Warranty)
Eligible for out of warranty service (Out of Warranty)
Ineligible for Service
✔✔Visual/Mechanical Inspection Guide (VMI)
The Visual/Mechanical Inspection guide (VMI) is a document that helps technicians
determine whether a user's described issue with a device was caused by: - ✔✔A defect
in materials and workmanship
Accidental damage
Intentional tampering
✔✔Which statement is true?
Apple provides a two (2) year limited warranty for Apple-branded Mac hardware and
180 days of complimentary telephone support.
Apple provides a one (1) year limited warranty for Apple-branded hardware and 90
days of complimentary telephone support.
