CPI EXAM 2025/2026 WITH COMPLETE SOLUTIONS!!
4 Behavior Levels ✔️1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety ✔️Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive ✔️directive-attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person ✔️non-violent physical crisis intervention
Staff Attitudes for Tension Reduction ✔️therapeutic rapport decrease in energy regaining of rationality
integrated Experience ✔️we can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) ✔️area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height,
gender, age, status, appearance, and familiarity.
kinesics (body language) ✔️non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very
strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance ✔️safety
less threatening
communicates respect
components of the communication pyramid ✔️verbal communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication ✔️how we say what we say
three components of paraverbal communication ✔️tone
volume
cadence
total voice control
what is the verbal escalation continuum? ✔️the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning ✔️information-seeking
what is an intervention for questioning ✔️give a rational response
4 Behavior Levels ✔️1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety ✔️Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive ✔️directive-attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person ✔️non-violent physical crisis intervention
Staff Attitudes for Tension Reduction ✔️therapeutic rapport decrease in energy regaining of rationality
integrated Experience ✔️we can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) ✔️area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height,
gender, age, status, appearance, and familiarity.
kinesics (body language) ✔️non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very
strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance ✔️safety
less threatening
communicates respect
components of the communication pyramid ✔️verbal communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication ✔️how we say what we say
three components of paraverbal communication ✔️tone
volume
cadence
total voice control
what is the verbal escalation continuum? ✔️the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning ✔️information-seeking
what is an intervention for questioning ✔️give a rational response
