HFT2220 Actual Questions and Correct Answers
Q1
Long-range planning to set corporate goals and develop strategies for achieving them is called
Answer: strategic planning
Q2
If a situation occurs every day, and staff is trained in the procedures, the supervisor's need to
manage is reduced to seeing that the workers meet the standards set and dealing with
unexpected events that the plan does not cover. The term that best describes this type of
management is:
Answer: management by exception
Q3
Strategic planning:
Answer: is long-range planning to set organizational goals, objectives, and policies to
determine strategies, tactics, and programs for achieving them.
Q4
Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively
before they are allowed to work on their own. While at work Mark only watches to be sure
everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected
event occurs, Mark takes action. Make is managing by:
Answer: exception
Q5
Which of the following is not one of the steps involved in making a good plan?
Answer: Determine and evaluate any variables involved.
Q6
An alternative plan for use in case the original plan does not work out is known as a(n):
Answer: contingency plan
Q1
Long-range planning to set corporate goals and develop strategies for achieving them is called
Answer: strategic planning
Q2
If a situation occurs every day, and staff is trained in the procedures, the supervisor's need to
manage is reduced to seeing that the workers meet the standards set and dealing with
unexpected events that the plan does not cover. The term that best describes this type of
management is:
Answer: management by exception
Q3
Strategic planning:
Answer: is long-range planning to set organizational goals, objectives, and policies to
determine strategies, tactics, and programs for achieving them.
Q4
Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively
before they are allowed to work on their own. While at work Mark only watches to be sure
everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected
event occurs, Mark takes action. Make is managing by:
Answer: exception
Q5
Which of the following is not one of the steps involved in making a good plan?
Answer: Determine and evaluate any variables involved.
Q6
An alternative plan for use in case the original plan does not work out is known as a(n):
Answer: contingency plan
