SC Emergency Communications Supervisor
Exam Practice Questions And Correct Answers
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SC EMERGENCY COMMUNICATIONS SUPERVISOR EXAM (QUESTIONS 1–90)
SECTION 1: SOUTH CAROLINA LAWS, REGULATIONS, AND CERTIFICATION
1. According to South Carolina Code of Regulations Section 37-062, what is the
maximum time a 911 operator can be employed before obtaining certification
from the South Carolina Criminal Justice Academy?
• A. 6 months
• B. 1 year
• C. 18 months
• D. 2 years
Answer: B. 1 year
Rationale: SC Regulation 37-062(A) states that an operator "is not authorized to
receive, process, transmit and/or dispatch emergency and non-emergency calls"
unless certified, except that "any agency in this State may appoint or employ as an
operator, a person who is not certified if, within one year after the date of
employment or appointment, the person secures certification from the Council" .
Exceptions are granted for military leave, training unavailability, equivalent out-of-
state training, or undue hardship .
,2. Under proposed South Carolina legislation (Section 23-23-45), what new
requirement is being added for 911 telecommunicators who provide dispatch for
emergency medical conditions?
• A. Annual firearms qualification
• B. Annual wellness examinations
• C. Biennial recertification
• D. Monthly performance evaluations
Answer: B. Annual wellness examinations
Rationale: The proposed legislation amending Section 23-23-45 requires that "all
911 telecommunicators that provide dispatch for emergency medical conditions"
must "complete successfully annual wellness examinations" . These individuals
must also be trained in high-quality T-CPR using the most current nationally
recognized cardiovascular care guidelines, with continuous education completed
on an annual basis .
3. Under SC Regulation 37-062, which of the following is an exception to the one-
year certification requirement?
• A. Personal preference of the agency director
• B. Military leave occurring during the first year
• C. Budget constraints of the agency
• D. Staffing shortages
Answer: B. Military leave occurring during the first year
Rationale: SC Regulation 37-062(A)(1) specifically provides an exception for
"military leave or injury occurring during the first year which would preclude the
receiving of training within the usual period of time" . Other exceptions include
timely filing of applications that cannot be honored due to academy limitations,
equivalent out-of-state training, or documented undue hardship with an alternate
training schedule approved .
,4. What certification program is offered by NENA to equip aspiring PSAP
managers and supervisors with effective management tools?
• A. Emergency Number Professional (ENP)
• B. Center Manager Certification Program (CMCP)
• C. Registered Public Safety Leader (RPL)
• D. Communications Center Supervisor (CCS)
Answer: B. Center Manager Certification Program (CMCP)
Rationale: NENA's Center Manager Certification Program (CMCP) is a 40-hour
course of lecture and lab-based education designed for recently-hired, newly-
promoted, and aspiring PSAP and 9-1-1 Authority managers and supervisors . The
curriculum covers Business Writing, Financial Management, Human Resources,
Legal Issues, and Communications Skills with a hands-on approach focused on
topics encountered daily by managerial and supervisory personnel .
5. According to the South Carolina Legislature, beginning January 1, 2025, what
type of training must be provided to 911 telecommunicators dispatching for
emergency medical conditions?
• A. Advanced cardiac life support
• B. High-quality T-CPR
• C. Emergency vehicle operations
• D. Incident command system
Answer: B. High-quality T-CPR
Rationale: The legislation requires "all 911 telecommunicators that provide
dispatch for emergency medical conditions shall be required to be trained,
utilizing the most current nationally recognized cardiovascular care guidelines, in
high-quality T-CPR" . The instruction must incorporate recognition protocols for
out-of-hospital cardiac arrest (OHCA), compression-only CPR instruction for
callers, and continuous education completed on an annual basis .
, 6. Which certification is designed for individuals who have a senior operator,
team leader, or supervisory role within an emergency communications centre?
• A. PUA40119 Certificate IV in Public Safety
• B. NENA ENP Certification
• C. FEMA IS-700 Certification
• D. APCO Communications Training Officer
Answer: A. PUA40119 Certificate IV in Public Safety
Rationale: The PUA40119 Certificate IV in Public Safety (Emergency
Communications Centre Operations) provides individuals with general and
specialist skills to operate effectively in an emergency communication centre
supervisory role . The role of a supervisor in an Emergency Communications
Centre is to manage the flow of timely and accurate information in response to
emergency and non-emergency situations, including the dissemination of
information to the public and emergency services agencies .
7. Under Pennsylvania's model (Act 120c) for 911 center supervisor certification,
what is a supervisor responsible for?
• A. Only answering emergency calls
• B. Managing the overall operation of a 911 emergency communications
center
• C. Maintaining ambulance vehicles
• D. Conducting fire inspections
Answer: B. Managing the overall operation of a 911 emergency communications
center
Rationale: The model standards define a 911 center supervisor as "responsible for
managing the overall operation of a 911 emergency communications center. A
supervisor's duties include supervising the activities of all call takers and
emergency dispatchers present in the 911 center, providing decision making,
direction and control, and other authority for the operation of the 911 center" .
Exam Practice Questions And Correct Answers
(Verified Answers) Plus Rationale 2026 Q&A|
Instant Download Pdf
SC EMERGENCY COMMUNICATIONS SUPERVISOR EXAM (QUESTIONS 1–90)
SECTION 1: SOUTH CAROLINA LAWS, REGULATIONS, AND CERTIFICATION
1. According to South Carolina Code of Regulations Section 37-062, what is the
maximum time a 911 operator can be employed before obtaining certification
from the South Carolina Criminal Justice Academy?
• A. 6 months
• B. 1 year
• C. 18 months
• D. 2 years
Answer: B. 1 year
Rationale: SC Regulation 37-062(A) states that an operator "is not authorized to
receive, process, transmit and/or dispatch emergency and non-emergency calls"
unless certified, except that "any agency in this State may appoint or employ as an
operator, a person who is not certified if, within one year after the date of
employment or appointment, the person secures certification from the Council" .
Exceptions are granted for military leave, training unavailability, equivalent out-of-
state training, or undue hardship .
,2. Under proposed South Carolina legislation (Section 23-23-45), what new
requirement is being added for 911 telecommunicators who provide dispatch for
emergency medical conditions?
• A. Annual firearms qualification
• B. Annual wellness examinations
• C. Biennial recertification
• D. Monthly performance evaluations
Answer: B. Annual wellness examinations
Rationale: The proposed legislation amending Section 23-23-45 requires that "all
911 telecommunicators that provide dispatch for emergency medical conditions"
must "complete successfully annual wellness examinations" . These individuals
must also be trained in high-quality T-CPR using the most current nationally
recognized cardiovascular care guidelines, with continuous education completed
on an annual basis .
3. Under SC Regulation 37-062, which of the following is an exception to the one-
year certification requirement?
• A. Personal preference of the agency director
• B. Military leave occurring during the first year
• C. Budget constraints of the agency
• D. Staffing shortages
Answer: B. Military leave occurring during the first year
Rationale: SC Regulation 37-062(A)(1) specifically provides an exception for
"military leave or injury occurring during the first year which would preclude the
receiving of training within the usual period of time" . Other exceptions include
timely filing of applications that cannot be honored due to academy limitations,
equivalent out-of-state training, or documented undue hardship with an alternate
training schedule approved .
,4. What certification program is offered by NENA to equip aspiring PSAP
managers and supervisors with effective management tools?
• A. Emergency Number Professional (ENP)
• B. Center Manager Certification Program (CMCP)
• C. Registered Public Safety Leader (RPL)
• D. Communications Center Supervisor (CCS)
Answer: B. Center Manager Certification Program (CMCP)
Rationale: NENA's Center Manager Certification Program (CMCP) is a 40-hour
course of lecture and lab-based education designed for recently-hired, newly-
promoted, and aspiring PSAP and 9-1-1 Authority managers and supervisors . The
curriculum covers Business Writing, Financial Management, Human Resources,
Legal Issues, and Communications Skills with a hands-on approach focused on
topics encountered daily by managerial and supervisory personnel .
5. According to the South Carolina Legislature, beginning January 1, 2025, what
type of training must be provided to 911 telecommunicators dispatching for
emergency medical conditions?
• A. Advanced cardiac life support
• B. High-quality T-CPR
• C. Emergency vehicle operations
• D. Incident command system
Answer: B. High-quality T-CPR
Rationale: The legislation requires "all 911 telecommunicators that provide
dispatch for emergency medical conditions shall be required to be trained,
utilizing the most current nationally recognized cardiovascular care guidelines, in
high-quality T-CPR" . The instruction must incorporate recognition protocols for
out-of-hospital cardiac arrest (OHCA), compression-only CPR instruction for
callers, and continuous education completed on an annual basis .
, 6. Which certification is designed for individuals who have a senior operator,
team leader, or supervisory role within an emergency communications centre?
• A. PUA40119 Certificate IV in Public Safety
• B. NENA ENP Certification
• C. FEMA IS-700 Certification
• D. APCO Communications Training Officer
Answer: A. PUA40119 Certificate IV in Public Safety
Rationale: The PUA40119 Certificate IV in Public Safety (Emergency
Communications Centre Operations) provides individuals with general and
specialist skills to operate effectively in an emergency communication centre
supervisory role . The role of a supervisor in an Emergency Communications
Centre is to manage the flow of timely and accurate information in response to
emergency and non-emergency situations, including the dissemination of
information to the public and emergency services agencies .
7. Under Pennsylvania's model (Act 120c) for 911 center supervisor certification,
what is a supervisor responsible for?
• A. Only answering emergency calls
• B. Managing the overall operation of a 911 emergency communications
center
• C. Maintaining ambulance vehicles
• D. Conducting fire inspections
Answer: B. Managing the overall operation of a 911 emergency communications
center
Rationale: The model standards define a 911 center supervisor as "responsible for
managing the overall operation of a 911 emergency communications center. A
supervisor's duties include supervising the activities of all call takers and
emergency dispatchers present in the 911 center, providing decision making,
direction and control, and other authority for the operation of the 911 center" .
