CPT-209 Midterm Exam (chapter 1)
Questions Well Answered 2026
Updated.
How many pins are used in a serial port?
20+4
15
9
25
6
20 - Answer 9
What factors should a support technician consider when working on a laptop that DIFFERS from
a desktop?
Storage capacity of the hard drive
original equipment manufacturer's warranty
customized installation of the OS that is unique
replacement parts directly from the laptop manufacturer or authorized reseller
size of component parts - Answer customized installation of the OS that is unique
When performing technical support on a laptop:
Before contacting technical support, have the laptop model and _________ number ready. -
Answer serial
,What should be done after reassembling a laptop, but before installing the battery or AC
adapter?
Gently shake the laptop to ensure nothing is loose inside of the case
Attach ESD strap alligator clip to a different grounding source
Remove the keyboard so that you can test proper voltage on the motherboard once the battery
and/or AC adapter are reconnected.
Press the power button to drain any electricity in the system - Answer Gently shake the
laptop to ensure nothing is loose inside of the case
What tool can help discover and report computer errors and conflicts that occur when you first
turn on a computer and before the operating system is launched.
cable tester
Power supply tester
OS diagnostic programs
Service manual
POST card
ESD clip - Answer POST card
What does a small triangle embedded on a connector signify?
the wire nearest the triangle is pin 1
the pin near the triangle should be matched with a circular pin
the connector is optional and need not be attached
, use caution when using the connector - Answer the wire nearest the triangle is pin 1
Power SW - Answer Controls power to the motherboard; must be connected for the PC to
power up.
HDD LED - Answer Controls the drive activity light on the front panel.
Power LED+ - Answer Positive LED controls the power light and indicates that power is on.
Power LED- - Answer Negative LED controls the power light.
Reset SW - Answer Switch used to reboot the computer.
A laptop's warranty often applies to all components in the system, but it can be voided if
someone other than an authorized service center services the laptop:
True
False - Answer True
What is the connector called on a network cable that connects to an Ethernet port?
DB9
RJ-45
RJ-11
USB
Wi-Fi - Answer RJ-45
How many pins are used in a parallel port, also known as an LPT port?
Questions Well Answered 2026
Updated.
How many pins are used in a serial port?
20+4
15
9
25
6
20 - Answer 9
What factors should a support technician consider when working on a laptop that DIFFERS from
a desktop?
Storage capacity of the hard drive
original equipment manufacturer's warranty
customized installation of the OS that is unique
replacement parts directly from the laptop manufacturer or authorized reseller
size of component parts - Answer customized installation of the OS that is unique
When performing technical support on a laptop:
Before contacting technical support, have the laptop model and _________ number ready. -
Answer serial
,What should be done after reassembling a laptop, but before installing the battery or AC
adapter?
Gently shake the laptop to ensure nothing is loose inside of the case
Attach ESD strap alligator clip to a different grounding source
Remove the keyboard so that you can test proper voltage on the motherboard once the battery
and/or AC adapter are reconnected.
Press the power button to drain any electricity in the system - Answer Gently shake the
laptop to ensure nothing is loose inside of the case
What tool can help discover and report computer errors and conflicts that occur when you first
turn on a computer and before the operating system is launched.
cable tester
Power supply tester
OS diagnostic programs
Service manual
POST card
ESD clip - Answer POST card
What does a small triangle embedded on a connector signify?
the wire nearest the triangle is pin 1
the pin near the triangle should be matched with a circular pin
the connector is optional and need not be attached
, use caution when using the connector - Answer the wire nearest the triangle is pin 1
Power SW - Answer Controls power to the motherboard; must be connected for the PC to
power up.
HDD LED - Answer Controls the drive activity light on the front panel.
Power LED+ - Answer Positive LED controls the power light and indicates that power is on.
Power LED- - Answer Negative LED controls the power light.
Reset SW - Answer Switch used to reboot the computer.
A laptop's warranty often applies to all components in the system, but it can be voided if
someone other than an authorized service center services the laptop:
True
False - Answer True
What is the connector called on a network cable that connects to an Ethernet port?
DB9
RJ-45
RJ-11
USB
Wi-Fi - Answer RJ-45
How many pins are used in a parallel port, also known as an LPT port?
