SUPERVISION EXAM PRACTICE QUESTIONS AND CORRECT VERIFIED ANSWERS

SUPERVISION EXAM PRACTICE
QUESTIONS AND CORRECT VERIFIED
ANSWERS
WhatA2isA2theA2firstA2stepA2supervisorsA2takeA2whenA2communicatingA2changeA2toA2emplo
yees
a.A2ExplainingA2theA2detailsA2ofA2theA2change
b.A2AskingA2forA2opinionsA2aboutA2theA2change
c.A2ListeningA2toA2feelingsA2aboutA2theA2change
d.A2SolicitingA2ideasA2toA2implementA2theA2changeA2-A2Ans--
A2a.A2ExplainingA2theA2detailsA2ofA2theA2change


SupervisorsA2canA2delegateA2theA2powerA2toA2completeA2aA2taskA2butA2theyA2cannotA2dele
gateA2
a.A2individualA2workerA2assignments.
b.A2multipleA2tasksA2toA2theA2sameA2worker.
c.A2accountabilityA2forA2completingA2theA2task.
d.A2theA2sameA2taskA2toA2moreA2thanA2oneA2workerA2-A2Ans--
A2c.A2accountabilityA2forA2completingA2theA2task.


WhatA2isA2theA2valueA2ofA2analyzingA2pastA2performanceA2reviewsA2whenA2establishingA2a
nA2individual'sA2professionalA2developmentA2plan?A2*
a.A2IdentificationA2ofA2developmentA2needs
b.A2DeterminationA2ofA2professionalA2interests
c.A2MeasurementA2ofA2performanceA2improvements
d.A2DiscoveryA2ofA2professionalA2developmentA2goalsA2-A2Ans--
A2a.A2IdentificationA2ofA2developmentA2needs


WhatA2styleA2ofA2conflictA2managementA2mostA2encouragesA2lose-loseA2outcomes?A2*
a.A2Avoidance
b.A2Compromise
c.A2Competition
d.A2AccommodationA2-A2Ans--A2a.A2Avoidance

LeavingA2notesA2onA2aA2dayA2plannerA2makingA2marksA2onA2aA2calendarA2andA2utilizingA2s
martA2deviceA2screenA2pop-upsA2areA2examplesA2ofA2actionsA2supervisorsA2takeA2toA2*
1/1
a.A2discoverA2previouslyA2unknownA2developmentA2opportunities.
b.A2ensureA2theyA2workA2onA2theirA2developmentA2activitiesA2everyA2day.
c.A2minimizeA2defensivenessA2whenA2completingA2theirA2developmentA2activities.
d.A2seekA2andA2utilizeA2honestA2feedbackA2aboutA2theirA2developmentA2activityA2progress.
A2-A2Ans--A2b.A2ensureA2theyA2workA2onA2theirA2developmentA2activitiesA2everyA2day.

, AA2hotel'sA2frontA2deskA2supervisorA2hasA2justA2communicatedA2aA2comingA2workplaceA2c
hangeA2toA2oneA2ofA2theA2hotel'sA2deskA2agents.A2TheA2deskA2agent'sA2reactionA2aboutA2th
eA2comingA2changeA2seemsA2toA2beA2oneA2ofA2greatA2confusion.A2HowA2isA2theA2deskA2ag
entA2likelyA2feelingA2aboutA2theA2comingA2change?A2
a.A2Sad
b.A2Mad
c.A2Glad
d.A2ScaredA2-A2Ans--A2d.A2Scared

WhatA2employment-relatedA2variationA2isA2permittedA2toA2employeesA2whoA2utilizeA2flex-
time?A2
a.A2RatesA2ofA2pay
b.A2JobA2assignments
c.A2ArrivalA2andA2departureA2periods
d.A2NumberA2ofA2hoursA2workedA2perA2weekA2-A2Ans--
A2c.A2ArrivalA2andA2departureA2periods


WhatA2lawA2mandatesA2theA2useA2ofA2theA2EmploymentA2EligibilityA2VerificationA2FormA2(I-
9)?A2
a.A2TitleA2VIIA2ofA2theA2CivilA2RightsA2Act
b.A2ImmigrationA2ReformA2andA2ControlA2Act
c.A2AgeA2DiscriminationA2inA2EmploymentA2Act
d.A2PatientA2ProtectionA2andA2AffordableA2CareA2ActA2-A2Ans--
A2b.A2ImmigrationA2ReformA2andA2ControlA2Act


AA2formalA2employeeA2suggestionA2programA2isA2likelyA2toA2failA2whenA2
a.A2feedbackA2isA2offeredA2byA2supervisors.
b.A2noA2feedbackA2isA2offeredA2byA2supervisors.
c.A2writtenA2formsA2usedA2toA2makeA2suggestionsA2areA2tooA2short.
d.A2supervisorsA2encourageA2suggestionsA2duringA2coachingA2sessions.A2-A2Ans--
A2b.A2noA2feedbackA2isA2offeredA2byA2supervisors.


WhatA2typeA2ofA2learnerA2likesA2toA2seeA2whatA2theyA2areA2learning?A2
a.A2Visual
b.A2Tactile
c.A2Auditory
d.A2ProfessionalA2-A2Ans--A2a.A2Visual

SomeA2supervisorsA2failA2toA2delegateA2evenA2whenA2theyA2knowA2anA2employeeA2canA2d
oA2aA2goodA2jobA2becauseA2theA2supervisorsA2areA2unwillingA2toA2
a.A2provideA2additionalA2workerA2training.
b.A2shareA2theA2creditA2forA2aA2jobA2wellA2done.
c.A2giveA2upA2theirA2accountabilityA2forA2aA2delegatedA2task.
d.A2provideA2informationA2neededA2toA2completeA2theA2taskA2-A2Ans--
A2b.A2shareA2theA2creditA2forA2aA2jobA2wellA2done.