| Latest Update 2026/2027 | Graded A+.
A customer moved but is not receiving his mail because he did
not submit a change of address form. He wants you to give him
his mail anyway. - Answer MOST Tell him postal policy prohibits
you from giving him mail until a change of address is submitted
LEAST
Tell him there is nothing you can do until he submits a change of
address
A customer asks questions about shipping choices, but you do not
know the answers. - Answer MOST
Say you do not know about shipping choices and suggest that he
look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping
choices after finishing your deliveries
A new employee is having trouble learning his job which forces
you and others to work harder to meet production standards. -
Answer MOST
Tell him how to do his job quicker and better
LEAST
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