QUESTIONS AND ANSWERS SURE A+
✔✔Phase 0: - ✔✔- Planning
- Precedes project approval
✔✔Phase 1 - ✔✔- Concept development
- Needs of the target market are identified
✔✔Phase 2 - ✔✔- System-level design
- Definition of product architecture
✔✔Phase 3 - ✔✔- Design detail
- Complete specification of the geometry, materials, and tolerances for all parts
✔✔Phase 4 - ✔✔- Testing and refinement
- Construction and evaluation of multiple pre production versions of product
✔✔Phase 5 - ✔✔- Production ramp-up
- Product is made using the intended production system
✔✔Three General Factors for Determining Fit - ✔✔Service Experience Fit:
The new service should fit into the current service experience for the customer
, Operational fit:
Existing processes should be able to support the operation of the new service
Financial Impact:
Introducing a new service should be financially justified
✔✔Process - ✔✔Any set of activities performed by an organization that takes inputs
and transforms them into outputs ideally of greater value to the organization than the
original inputs.
✔✔Throughput time - ✔✔The average time for a unit to move through the system
✔✔Run time - ✔✔The time required to produce a batch of parts.
✔✔Operation time - ✔✔Setup time plus run time
✔✔Cycle time - ✔✔The average time between completions of successive units in a
process
✔✔Utilization - ✔✔The ratio of the time that a resource is actually activated relative to
the time that it is available for use.
✔✔Buffer - ✔✔A storage area between stages where the output of a stage is placed
prior to being used in adown stream stage.
✔✔Blocking - ✔✔The activities in the stage must stop because there is no place to
deposit the item just completed.
✔✔Starving - ✔✔The activities in a stage must stop because there isno work.
✔✔Bottleneck - ✔✔A resource that limits the capacity or maximum output of the
process.
✔✔Make-to-order - ✔✔A production environment where the product is built directly from
raw materials and components in response to a specific customer order.
✔✔Make-to-stock - ✔✔A production environment where the customer is served "on-
demand" from finished goods inventory.
✔✔Hybrid - ✔✔Combines the features of both make-to-order and make-to-stock.
✔✔Efficiency - ✔✔A ratio of the actual output of a process relative to some standard.
Also, being "efficient" means doing something at the lowest possible cost.