BUAD 2200 EXAM 3 QUESTIONS WITH VERIFIED
ANSWERS
Why is efficiency one of the primary goals when sending routine messages? - Answers -
The volume of routine messages is high
Read the email that Bryan sent to his team below. Then choose the answer that best
explains what is wrong with the message.
SUBJECT: Proposal draft due Friday
Just a reminder that the proposal draft is due Friday for all team's. Please finalize you
work ahead of the deadline on Thursday. - Answers - Bryan did not reread the message
When writing a routine message, the primary message should appear - Answers - in the
first sentence or two and again in the closing if the message is lengthy
What is the advantage of front-loading a routine message? - Answers - It makes it
easier to get the reader's attention
What should you focus on during the reviewing step of writing a routine message? -
Answers - proofreading
A human resource staff member is working on the primary message of a routine
business email. How long should the primary message be? - Answers - fewer than 10
words
Which step is most important in planning routine messages? - Answers - message
development
Which type of message probably requires the least amount of time for planning and
reviewing? - Answers - routine message
A message that makes a claim is most likely to end with - Answers - a call to action
What is a component of setting expectations? - Answers - providing deadlines
What are claims? - Answers - requests for other companies to compensate for or
correct mistakes they have made
Camille receives an email from Max, a subordinate who is about to stand analyzing a
market research report. Max includes a long paragraph that contains five questions
about the assignment. What is the best way for Camille to respond to Max? - Answers -
by writing her answers to the questions as a numbered or bulleted list
, Many employees ignore announcements because announcements - Answers - are
broadcast to a large number of employees
Trevor was recently promoted, and he tells his new team they will meet soon to discuss
coordination. What does this entail? - Answers - providing guidelines for how employees
should communicate and cooperate with one another
To advise employees that the office would move to summer hours starting June 1,
Jenna would send out a(n) - Answers - announcement
Mallory provides each member of her team access to a Google doc that indicates when
every aspect of the project is due. The assignments for each team member are shown
in a different color. Which of the three components of setting expectations has Mallory
completed? - Answers - setting deadlines
Which element is usually found in a set of directions but not in a set of expectations? -
Answers - step-by-step instructions
What is the foremost requirement of an expression of sympathy? - Answers - It must be
sincere
Which component is most likely to be included in an appreciation message? - Answers -
a statement of goodwill
What types of messages are reserved for major professional milestones? - Answers -
congratulations
Tonya walked into her boss's office and made the following apology: "I should not have
yelled at you today when I found out that my trip was canceled. I did a poor job of
controlling my emotions. I'll do better next time." What component of an apology did
Tonya fail to include? - Answers - an expression of regret
Lance writes a note to his boss apologizing for not having the most recent analysis with
him at the morning meeting. At the end of the message, he promises that he will not let
that happen again. This promise is an example of - Answers - offering commitment
Which statement accurately describes appreciation messages? - Answers - You should
begin your appreciation messages with an expression of thanks.
Which guideline is recommended for messages that express sympathy? - Answers -
Handwrite your expression of sympathy whenever possible
What is a common component of all routine messages, including messages that
express sympathy? - Answers - a statement of goodwill
ANSWERS
Why is efficiency one of the primary goals when sending routine messages? - Answers -
The volume of routine messages is high
Read the email that Bryan sent to his team below. Then choose the answer that best
explains what is wrong with the message.
SUBJECT: Proposal draft due Friday
Just a reminder that the proposal draft is due Friday for all team's. Please finalize you
work ahead of the deadline on Thursday. - Answers - Bryan did not reread the message
When writing a routine message, the primary message should appear - Answers - in the
first sentence or two and again in the closing if the message is lengthy
What is the advantage of front-loading a routine message? - Answers - It makes it
easier to get the reader's attention
What should you focus on during the reviewing step of writing a routine message? -
Answers - proofreading
A human resource staff member is working on the primary message of a routine
business email. How long should the primary message be? - Answers - fewer than 10
words
Which step is most important in planning routine messages? - Answers - message
development
Which type of message probably requires the least amount of time for planning and
reviewing? - Answers - routine message
A message that makes a claim is most likely to end with - Answers - a call to action
What is a component of setting expectations? - Answers - providing deadlines
What are claims? - Answers - requests for other companies to compensate for or
correct mistakes they have made
Camille receives an email from Max, a subordinate who is about to stand analyzing a
market research report. Max includes a long paragraph that contains five questions
about the assignment. What is the best way for Camille to respond to Max? - Answers -
by writing her answers to the questions as a numbered or bulleted list
, Many employees ignore announcements because announcements - Answers - are
broadcast to a large number of employees
Trevor was recently promoted, and he tells his new team they will meet soon to discuss
coordination. What does this entail? - Answers - providing guidelines for how employees
should communicate and cooperate with one another
To advise employees that the office would move to summer hours starting June 1,
Jenna would send out a(n) - Answers - announcement
Mallory provides each member of her team access to a Google doc that indicates when
every aspect of the project is due. The assignments for each team member are shown
in a different color. Which of the three components of setting expectations has Mallory
completed? - Answers - setting deadlines
Which element is usually found in a set of directions but not in a set of expectations? -
Answers - step-by-step instructions
What is the foremost requirement of an expression of sympathy? - Answers - It must be
sincere
Which component is most likely to be included in an appreciation message? - Answers -
a statement of goodwill
What types of messages are reserved for major professional milestones? - Answers -
congratulations
Tonya walked into her boss's office and made the following apology: "I should not have
yelled at you today when I found out that my trip was canceled. I did a poor job of
controlling my emotions. I'll do better next time." What component of an apology did
Tonya fail to include? - Answers - an expression of regret
Lance writes a note to his boss apologizing for not having the most recent analysis with
him at the morning meeting. At the end of the message, he promises that he will not let
that happen again. This promise is an example of - Answers - offering commitment
Which statement accurately describes appreciation messages? - Answers - You should
begin your appreciation messages with an expression of thanks.
Which guideline is recommended for messages that express sympathy? - Answers -
Handwrite your expression of sympathy whenever possible
What is a common component of all routine messages, including messages that
express sympathy? - Answers - a statement of goodwill
