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HCQM Final Exam 2025–2026
Healthcare Quality & Case Management
Complete Study Guide & Exam Review
What type if PI team constructs "quick fixes"? - ANSWER-blitz team
What is a statement of goals and purpose of a PI initiative? - ANSWER-
team mission
Organization, structure, timeliness, frequency, connection, celebration,
and feedback are what? (OSTFCCF) - ANSWER-7 keys to successful
storytelling.
What type of data assumes an infinite number of possible values in a
measurement that has decimal values as possibilities? - ANSWER-
continuous data
What chart is used to show the relationship of each part of a whole. Its
slices equal 100% - ANSWER-Pie chart
What kind of chart is a plotted chart of data that shows progress over
time? - ANSWER-line chart
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What type of graph is used to display discrete categories? - ANSWER-
bar graph
What type of data is numerical values the represent whole numbers? -
ANSWER-discrete data
What survey asks patients to rank their level of satisfactions from 1-5? -
ANSWER-Likert scale
Follow up on a patient after discharge is considered what case
management step? - ANSWER-post-discharge planning
Project management tool used to schedule important activities is called?
- ANSWER-Gnat chart
What is a multidisciplinary outline of anticipated care within a time
frame to aid a patient in moving through the clinical experience that
ends in a positive outcome? - ANSWER-critical pathway
What interview uses a predetermined list of questions? - ANSWER-
structured interview
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Who is the receiver of a product or service as a result of an
organizational process? - ANSWER-the customer
Which state was the first to pass legislation that required nurses to be
registered? - SOLUTION=North Carolina
What organization developed a set of National Patient Safety Goals
(NPSG's) that all institutions participating in accreditation must promote
and train their staffs providing care to adhere to? - SOLUTION=Joint
Commission
Organizations that pay close attention to weak signals of trouble to catch
problems or errors in the earliest stage are applying the principles of? -
SOLUTION=HRO
What quality improvement methodology uses statistics for measuring
variation in a process with the intent of producing error-free results? -
SOLUTION=Six Sigma
What act stimulated investment in the information systems infrastructure
of professional practices, clinics, and hospital? - SOLUTION=HITECH
The regular and frequent assessment of healthcare processes and their
outcomes and related costs is considered? - SOLUTION=continuous
monitoring
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What act established a quality reporting program for skilled nursing care
in the US? - SOLUTION=IMPACT
Who was instrumental in bringing attention to the formal training needs
of nurses? - SOLUTION=Dr. Samuel Gross
Performance improvement data collection results that fall outside the
established often trigger further study or more focused
data collection on a performance measure? - SOLUTION=benchmark
What is a system in which purchasers hold providers of healthcare
accountable for both the costs of healthcare and its quality? -
SOLUTION=value-based purchasing
Quality and performance monitoring are processes?
- SOLUTION=data-driven
What is the standard of performance or best practice for a particular
process or outcome? - SOLUTION=benchmark
The Joint Commission requires healthcare organizations to appoint a
group to oversee organization-wide PI activities? -
SOLUTION=Leadership
HCQM Final Exam 2025–2026
Healthcare Quality & Case Management
Complete Study Guide & Exam Review
What type if PI team constructs "quick fixes"? - ANSWER-blitz team
What is a statement of goals and purpose of a PI initiative? - ANSWER-
team mission
Organization, structure, timeliness, frequency, connection, celebration,
and feedback are what? (OSTFCCF) - ANSWER-7 keys to successful
storytelling.
What type of data assumes an infinite number of possible values in a
measurement that has decimal values as possibilities? - ANSWER-
continuous data
What chart is used to show the relationship of each part of a whole. Its
slices equal 100% - ANSWER-Pie chart
What kind of chart is a plotted chart of data that shows progress over
time? - ANSWER-line chart
,2|Page
What type of graph is used to display discrete categories? - ANSWER-
bar graph
What type of data is numerical values the represent whole numbers? -
ANSWER-discrete data
What survey asks patients to rank their level of satisfactions from 1-5? -
ANSWER-Likert scale
Follow up on a patient after discharge is considered what case
management step? - ANSWER-post-discharge planning
Project management tool used to schedule important activities is called?
- ANSWER-Gnat chart
What is a multidisciplinary outline of anticipated care within a time
frame to aid a patient in moving through the clinical experience that
ends in a positive outcome? - ANSWER-critical pathway
What interview uses a predetermined list of questions? - ANSWER-
structured interview
,3|Page
Who is the receiver of a product or service as a result of an
organizational process? - ANSWER-the customer
Which state was the first to pass legislation that required nurses to be
registered? - SOLUTION=North Carolina
What organization developed a set of National Patient Safety Goals
(NPSG's) that all institutions participating in accreditation must promote
and train their staffs providing care to adhere to? - SOLUTION=Joint
Commission
Organizations that pay close attention to weak signals of trouble to catch
problems or errors in the earliest stage are applying the principles of? -
SOLUTION=HRO
What quality improvement methodology uses statistics for measuring
variation in a process with the intent of producing error-free results? -
SOLUTION=Six Sigma
What act stimulated investment in the information systems infrastructure
of professional practices, clinics, and hospital? - SOLUTION=HITECH
The regular and frequent assessment of healthcare processes and their
outcomes and related costs is considered? - SOLUTION=continuous
monitoring
, 4|Page
What act established a quality reporting program for skilled nursing care
in the US? - SOLUTION=IMPACT
Who was instrumental in bringing attention to the formal training needs
of nurses? - SOLUTION=Dr. Samuel Gross
Performance improvement data collection results that fall outside the
established often trigger further study or more focused
data collection on a performance measure? - SOLUTION=benchmark
What is a system in which purchasers hold providers of healthcare
accountable for both the costs of healthcare and its quality? -
SOLUTION=value-based purchasing
Quality and performance monitoring are processes?
- SOLUTION=data-driven
What is the standard of performance or best practice for a particular
process or outcome? - SOLUTION=benchmark
The Joint Commission requires healthcare organizations to appoint a
group to oversee organization-wide PI activities? -
SOLUTION=Leadership
