D072 Fundamentals for Success in Business Exam
Questions Correctly Answered
Ability - Answer Possession of the means to do something
Active Listening - Answer Giving the sender full, undisrupted attention with the intention of fully
receiving his or her message
Aggressive Communicator - Answer Forceful communication style often carried out in a loud and hostile
manner
Assertive communicator - Answer Productive communication style used by those who express their
ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - Answer A theory holding that (1) Individuals are attracted to
organization whose members are similar to themselves in terms of personality, values, interests and
other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
Attrition - Answer The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic Style - Answer Leadership style that keeps close control over subordinates and does not seek
much input from others
Barrier to Effective Communication - Answer Factor that prevents the receiver from receiving and
understanding the message accurately
Behavioral Event Interviews - Answer Guided interview questions where individuals describe their
thoughts and feelings during specific situations and a coach helps establish a development plan
, Channel - Answer Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone calls
Code of Ethics - Answer Guide that publicly sets out an organization's key values and ethical obligations
Coercive power - Answer Ability to take something away or punish someone for noncompliance
Communication - Answer Sharing understanding and meanings via oral, nonverbal, and written forms
Communication Style - Answer Dominant way in which an individual interacts and exchanges
information with others
Consideration - Answer The relationship oriented between behaviors of a leader
Corporate Culture - Answer The attitudes, values, and standards of behavior that distinguishes one
organization form another
Corporate Social Responsibility (CSR) - Answer Philosophy in which a company voluntarily engages in
actions that benefit society, be it economically, socially, politically, or environmentally
Cultutal Diversity - Answer The existence of a variety of cultural or ethnic groups within a workplace
CVF Model - Answer Framework for assessing organizational culture and organizational dynamics
Design Thinking - Answer A method of problem-solving strategy wherein the data collected are
expressed visually in order to create new strategies, ways, and methods to solve problems, create
opportunities or strengthen weaknesses
Effective Communication - Answer When information transmitted is interpreted by the receiver in the
way it was intended by the sender
Questions Correctly Answered
Ability - Answer Possession of the means to do something
Active Listening - Answer Giving the sender full, undisrupted attention with the intention of fully
receiving his or her message
Aggressive Communicator - Answer Forceful communication style often carried out in a loud and hostile
manner
Assertive communicator - Answer Productive communication style used by those who express their
ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - Answer A theory holding that (1) Individuals are attracted to
organization whose members are similar to themselves in terms of personality, values, interests and
other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
Attrition - Answer The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic Style - Answer Leadership style that keeps close control over subordinates and does not seek
much input from others
Barrier to Effective Communication - Answer Factor that prevents the receiver from receiving and
understanding the message accurately
Behavioral Event Interviews - Answer Guided interview questions where individuals describe their
thoughts and feelings during specific situations and a coach helps establish a development plan
, Channel - Answer Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone calls
Code of Ethics - Answer Guide that publicly sets out an organization's key values and ethical obligations
Coercive power - Answer Ability to take something away or punish someone for noncompliance
Communication - Answer Sharing understanding and meanings via oral, nonverbal, and written forms
Communication Style - Answer Dominant way in which an individual interacts and exchanges
information with others
Consideration - Answer The relationship oriented between behaviors of a leader
Corporate Culture - Answer The attitudes, values, and standards of behavior that distinguishes one
organization form another
Corporate Social Responsibility (CSR) - Answer Philosophy in which a company voluntarily engages in
actions that benefit society, be it economically, socially, politically, or environmentally
Cultutal Diversity - Answer The existence of a variety of cultural or ethnic groups within a workplace
CVF Model - Answer Framework for assessing organizational culture and organizational dynamics
Design Thinking - Answer A method of problem-solving strategy wherein the data collected are
expressed visually in order to create new strategies, ways, and methods to solve problems, create
opportunities or strengthen weaknesses
Effective Communication - Answer When information transmitted is interpreted by the receiver in the
way it was intended by the sender
