ULL ITEC 462 Test 1 Study Guide –
Questions and Correct Answers
SECTION I: MULTIPLE CHOICE
1. Under the Taft-Hartley Act, which of the following best defines a supervisor?
• A) An employee who trains new hires and gives performance reviews based
on a checklist.
• B) An employee who uses independent judgment to hire, suspend, or recall
employees in the employer's interest.
• C) Any employee who earns more than $50,000 per year.
• D) An employee who has been with the company for more than 5 years.
Correct Answer: B
Rationale: The Taft-Hartley Act specifically defines a supervisor as someone who
uses independent judgment in hiring, suspending, laying off, or recalling
employees. Option A lacks independent judgment, and C and D are not legal
criteria.
2. A supervisor who is classified under the FLSA is typically:
• A) Eligible for overtime pay after 40 hours.
• B) Entitled to time-and-a-half on weekends.
• C) Exempt from receiving overtime pay.
• D) Required to clock in and out daily.
Correct Answer: C
Rationale: The FLSA requires supervisors to be paid a salary and makes them
,exempt from overtime provisions. Options A and B apply to non-exempt hourly
workers.
3. Marie schedules other employees’ shifts and approves time-off requests, but
she spends 80% of her day doing data entry. Under the FLSA, Marie is most
likely:
• A) A supervisor because she directs others.
• B) Not a supervisor because her primary duties are non-supervisory.
• C) A supervisor only if she earns a salary over $35,000.
• D) Exempt from overtime automatically.
Correct Answer: B
Rationale: FLSA supervisor status depends on primary duties, not just occasional
scheduling. Since her primary work is non-supervisory, she would not be classified
as a supervisor.
4. A SWOT analysis evaluates:
• A) Sales, Workforce, Operations, and Technology.
• B) Strengths, Weaknesses, Opportunities, and Threats.
• C) Strategy, Workflow, Objectives, and Tactics.
• D) Staffing, Wages, Oversight, and Training.
Correct Answer: B
Rationale: SWOT is a standard strategic planning tool. The acronym stands for
Strengths, Weaknesses, Opportunities, and Threats.
5. A company’s statement about what it might look like in 20 years is its:
• A) Mission.
, • B) Vision.
• C) Value proposition.
• D) Operational goal.
Correct Answer: B
Rationale: A vision is a long-term aspirational look at the company's future. A
mission is more about current purpose, and values are ethical standards.
6. A project to implement a new payroll system within 90 days is best described
as a:
• A) Long-range standing plan.
• B) Short-range single-use plan.
• C) Strategic policy.
• D) Continuous improvement cycle.
Correct Answer: B
Rationale: It is short-range (90 days) and single-use (a specific project, not
repeated). Standing plans are for ongoing activities.
7. The first step in the problem-solving process is to:
• A) Generate alternative solutions.
• B) Identify the gap between actual and expected performance.
• C) State the problem clearly.
• D) Implement the chosen solution.
Correct Answer: C
Rationale: Before you can solve anything, you must clearly define what the
problem actually is. Stating it clearly comes before analyzing gaps or generating
solutions.
Questions and Correct Answers
SECTION I: MULTIPLE CHOICE
1. Under the Taft-Hartley Act, which of the following best defines a supervisor?
• A) An employee who trains new hires and gives performance reviews based
on a checklist.
• B) An employee who uses independent judgment to hire, suspend, or recall
employees in the employer's interest.
• C) Any employee who earns more than $50,000 per year.
• D) An employee who has been with the company for more than 5 years.
Correct Answer: B
Rationale: The Taft-Hartley Act specifically defines a supervisor as someone who
uses independent judgment in hiring, suspending, laying off, or recalling
employees. Option A lacks independent judgment, and C and D are not legal
criteria.
2. A supervisor who is classified under the FLSA is typically:
• A) Eligible for overtime pay after 40 hours.
• B) Entitled to time-and-a-half on weekends.
• C) Exempt from receiving overtime pay.
• D) Required to clock in and out daily.
Correct Answer: C
Rationale: The FLSA requires supervisors to be paid a salary and makes them
,exempt from overtime provisions. Options A and B apply to non-exempt hourly
workers.
3. Marie schedules other employees’ shifts and approves time-off requests, but
she spends 80% of her day doing data entry. Under the FLSA, Marie is most
likely:
• A) A supervisor because she directs others.
• B) Not a supervisor because her primary duties are non-supervisory.
• C) A supervisor only if she earns a salary over $35,000.
• D) Exempt from overtime automatically.
Correct Answer: B
Rationale: FLSA supervisor status depends on primary duties, not just occasional
scheduling. Since her primary work is non-supervisory, she would not be classified
as a supervisor.
4. A SWOT analysis evaluates:
• A) Sales, Workforce, Operations, and Technology.
• B) Strengths, Weaknesses, Opportunities, and Threats.
• C) Strategy, Workflow, Objectives, and Tactics.
• D) Staffing, Wages, Oversight, and Training.
Correct Answer: B
Rationale: SWOT is a standard strategic planning tool. The acronym stands for
Strengths, Weaknesses, Opportunities, and Threats.
5. A company’s statement about what it might look like in 20 years is its:
• A) Mission.
, • B) Vision.
• C) Value proposition.
• D) Operational goal.
Correct Answer: B
Rationale: A vision is a long-term aspirational look at the company's future. A
mission is more about current purpose, and values are ethical standards.
6. A project to implement a new payroll system within 90 days is best described
as a:
• A) Long-range standing plan.
• B) Short-range single-use plan.
• C) Strategic policy.
• D) Continuous improvement cycle.
Correct Answer: B
Rationale: It is short-range (90 days) and single-use (a specific project, not
repeated). Standing plans are for ongoing activities.
7. The first step in the problem-solving process is to:
• A) Generate alternative solutions.
• B) Identify the gap between actual and expected performance.
• C) State the problem clearly.
• D) Implement the chosen solution.
Correct Answer: C
Rationale: Before you can solve anything, you must clearly define what the
problem actually is. Stating it clearly comes before analyzing gaps or generating
solutions.
