AUTOMOTIVE TECHNOLOGY PRINCIPLES
DIAGNOSIS AND SERVICE UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS FULL SOLUTION STUDY GUIDE
●● Automotive Service Excellence (ASE)
Answer: established a voluntary certification program for automotive,
heavy-duty truck, auto body repair, and engine machine shop technicians
●● Bay
Answer: a work area for a complete vehicle
●● Deductible
Answer: a certain amount of money that the owner must pay, according
to the terms of warranty
●● Diagnostic skills
Answer: identifying and solving problems the first time the vehicle is
brought into the shop
●● Independent shops
Answer: may service all types of vehicles or may specialize in particular
types of cars and trucks or specific systems of a car
, ●● Inspection/Maintenance (I/M)
Answer: an annual or biannual test that automobiles must pass
●● Jobbers
Answer: sell parts and supplies to shops and do-it-yourselfers
●● Lead tech
Answer: the shop foreman of the team
●● Original equipment manufacturer (OEM)
Answer: Parts manufactured by the original vehicle manufacturer
●● Preventive maintenance (PM)
Answer: maintenance procedures deisgne to prevent problems
●● Service advisor
Answer: the person who greets customers at a service center
●● Service director
Answer: someone who oversees the operation of the service and parts
departments as well as the body shop
DIAGNOSIS AND SERVICE UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS FULL SOLUTION STUDY GUIDE
●● Automotive Service Excellence (ASE)
Answer: established a voluntary certification program for automotive,
heavy-duty truck, auto body repair, and engine machine shop technicians
●● Bay
Answer: a work area for a complete vehicle
●● Deductible
Answer: a certain amount of money that the owner must pay, according
to the terms of warranty
●● Diagnostic skills
Answer: identifying and solving problems the first time the vehicle is
brought into the shop
●● Independent shops
Answer: may service all types of vehicles or may specialize in particular
types of cars and trucks or specific systems of a car
, ●● Inspection/Maintenance (I/M)
Answer: an annual or biannual test that automobiles must pass
●● Jobbers
Answer: sell parts and supplies to shops and do-it-yourselfers
●● Lead tech
Answer: the shop foreman of the team
●● Original equipment manufacturer (OEM)
Answer: Parts manufactured by the original vehicle manufacturer
●● Preventive maintenance (PM)
Answer: maintenance procedures deisgne to prevent problems
●● Service advisor
Answer: the person who greets customers at a service center
●● Service director
Answer: someone who oversees the operation of the service and parts
departments as well as the body shop
