AUTOMOTIVE TECHNOLOGY PRINCIPLES
DIAGNOSIS AND SERVICE CERTIFICATION
TEST PAPER VERIFIED QUESTIONS AND
SOLUTIONS GRADED A+
●● Business ethics are being discussed.Technician A says good business
should be applied to all customers.Technician B says educating the
customer could be a part of the shop's business ethics.Who is correct?
Answer: A only
●● Legal responsibilities of the business are being discussed.Technician
A says each employee shares in legal responsibilities.Technician B says
the owner bears ultimate responsibility.Who is correct?
Answer: Both A and B?
●● Technician A says that, to achieve master automotive certification,
nine tests must be successfully completed, including the Advanced
Engine Performance Test.Technician B says only eight tests must be
taken and only 2 years of experience are needed for master certification
Answer: B only
●● Technician A says business ethics means treating all customers
honestly and fairly.Technician B says business ethics means treating
vendors correctly.
, Answer: Both A and B
●● The service manager's duties and responsibilities are being
discussed.Technician A says the training of a technician is his or her
responsibility.Technician B says he or she usually has authority over the
parts manager.
Answer: A only
●● Independent repair shops are being discussed.Technician A says this
type of shop is needed to help reduce customer costs.Technician B says
independents may send work to the local dealership.
Answer: Both A and B
●● Technician certification and training is being discussed.Technician A
says the ASE Education Foundation ensures certain tasks are
taught.Technician B says the ASE Education Foundation ensures that the
technician is certified.Who is correct?
Answer: A only
●● Air-conditioning certification is being discussed.Technician A says
an air-conditioning technician can be EPA certified by ASE
only.Technician B says ATRA deals with air-conditioning
technicians.Who is correct?
Answer: Neither A or B
DIAGNOSIS AND SERVICE CERTIFICATION
TEST PAPER VERIFIED QUESTIONS AND
SOLUTIONS GRADED A+
●● Business ethics are being discussed.Technician A says good business
should be applied to all customers.Technician B says educating the
customer could be a part of the shop's business ethics.Who is correct?
Answer: A only
●● Legal responsibilities of the business are being discussed.Technician
A says each employee shares in legal responsibilities.Technician B says
the owner bears ultimate responsibility.Who is correct?
Answer: Both A and B?
●● Technician A says that, to achieve master automotive certification,
nine tests must be successfully completed, including the Advanced
Engine Performance Test.Technician B says only eight tests must be
taken and only 2 years of experience are needed for master certification
Answer: B only
●● Technician A says business ethics means treating all customers
honestly and fairly.Technician B says business ethics means treating
vendors correctly.
, Answer: Both A and B
●● The service manager's duties and responsibilities are being
discussed.Technician A says the training of a technician is his or her
responsibility.Technician B says he or she usually has authority over the
parts manager.
Answer: A only
●● Independent repair shops are being discussed.Technician A says this
type of shop is needed to help reduce customer costs.Technician B says
independents may send work to the local dealership.
Answer: Both A and B
●● Technician certification and training is being discussed.Technician A
says the ASE Education Foundation ensures certain tasks are
taught.Technician B says the ASE Education Foundation ensures that the
technician is certified.Who is correct?
Answer: A only
●● Air-conditioning certification is being discussed.Technician A says
an air-conditioning technician can be EPA certified by ASE
only.Technician B says ATRA deals with air-conditioning
technicians.Who is correct?
Answer: Neither A or B
