AINS 102 Test Questions
A corporation that uses a mobile utility or website to connect riders with drivers and set up
transportation in a non-public vehicle for a fee is referred to as a
Select one:
A. Limited transportation community.
B. Transportation community enterprise.
C. Livery conveyance.
D. Personal vehicle company. - ANS-B. Transportation community employer.
A customer support consultant (CSR) gets a call from a client whose homeowners policy has
been canceled because of her loss frequency. She is angry due to the fact a number of the
losses had been not included, a few losses have been under her deductible, and most effective
one loss become of giant cost. Which one of the following is the great manner for the CSR to
respond to this grievance while working to preserve the purchaser?
Select one:
A. Place coverage with another insurer that is willing to accept the patron's loss records at a
higher top rate
B. Refer the consumer to an organization focusing on presenting coverage to customers with a
high loss frequency
C. Encourage the customer to specific her anger and pay attention empathetically
D. Be empathetic while explaining that every one losses have the potential of getting massive
value, and try to negotiate a renewal with a better deductible - ANS-D. Be empathetic whilst
explaining that all losses have the capacity of getting good sized value, and try to negotiate a
renewal with a higher deductible
Adjuster Ed has just been notified of a suspicious robbery loss to an insured's domestic in a
secluded area. Ed has contacted the insured to acknowledge that he has received the loss
record. Ed's subsequent route of action must be to
Select one:
A. Verify the volume of the loss to the insured property.
B. Verify insurance.
C. Remove any property that stays in harm's way to shield it from in addition harm.
D. Advise the insured that the claim is suspicious. - ANS-B. Verify coverage.
After an insurer acknowledges a claim from an insured and assigns the declare to a consultant,
the representative needs to become aware of and take a look at the coverage. Identifying the
coverage calls for the claim representative to
Select one:
A. Check for errors within the declarations web page.
,B. Notify the agent that a loss has came about.
C. Make sure the policy is filed effectively.
D. Determine whether or not coverage applies to the loss. - ANS-D. Determine whether or not
coverage applies to the loss.
Alex and his advertising team are evaluating numerous new insurance structures to provide
studies to serve their customers higher. Which one of the following exceptional describes what
the crew has accurately located?
Select one:
A. Tech-pushed coverage structures offer very exclusive types of belongings insurance than
traditional insurers.
B. Providing clever devices to insured house owners will not save you losses, however
alternatively lower claim bills.
C. These structures' differentiation is supplying a specialised, tech-driven, and person purchaser
response.
D. Startups do best after they quick wreck into a new marketplace and completely cognizance
on installed customers. - ANS-C. These structures' differentiation is supplying a specialised,
tech-pushed, and man or woman patron response.
Alex and his advertising group are comparing various new coverage systems to offer research
to serve their customers better. Which one of the following best describes what the crew has
accurately discovered?
Select one:
A. These systems' differentiation is providing a specialized, tech-pushed, and person client
reaction.
B. Providing smart devices to insured owners will now not save you losses, however rather
decrease declare payments.
C. Tech-driven insurance systems offer very specific sorts of belongings coverage than
traditional insurers.
D. Startups do first-class when they quickly smash into a new marketplace and completely
awareness on installed clients. - ANS-A. These platforms' differentiation is providing a
specialised, tech-pushed, and person client response.
Alice works within the non-public strains marketplace for Hill Top Insurance (HTI). Her most
important duty is to broaden a worthwhile ebook of commercial enterprise and assist the insurer
fulfill its guarantees to policyholders. Alice need to determine which applicants to just accept,
whether or not the insurance is suitable, and how much to rate in top class. Which one of the
following positions does Alice hold at HTI?
Select one:
A. Auditor
B. Risk manage consultant
C. Underwriter
D. Producer - ANS-C. Underwriter
, All of the subsequent are genuine of the HO-3 Special Form, EXCEPT:
Select one:
A. The HO-3 is designed for owners who occupy their residing or choose to hire it.
B. The HO-three meets the belongings and liability insurance desires of most households.
C. The HO-3 is normally used as a foundation for expertise other HO insurance paperwork.
D. The HO-three may be changed for special needs via to be had endorsements. - ANS-A. The
HO-3 is designed for owners who occupy their residing or choose to lease it.
All of the subsequent ought to lead to a liability loss for a own family, EXCEPT:
Select one:
A. The father journeys on a brush he left mendacity in the driveway and breaks his arm.
B. The son, who's thirteen years antique, throws a rock at a classmate who calls for stitches for
an harm to his head.
C. A visitor slips on an icy sidewalk in front of the family's home and breaks his leg.
D. The daughter, who's 16 years old, sideswipes a neighbor's vehicle and dents its fender even
as riding her personal car. - ANS-A. The father journeys on a brush he left lying in the driveway
and breaks his arm.
All of the subsequent objects are examples of private belongings, EXCEPT:
Select one:
A. A diamond wedding ring
B. A set of cookware
C. A fishing boat
D. A detached storage - ANS-D. A indifferent storage
Applications and questionnaires for personal liability insurance should be carefully evaluated to
look for issues which can increase capacity loss frequency and severity, consisting of
Select one:
A. The removal of dead bushes and bicycles saved in a garage.
B. Poor housekeeping and maintenance of premises or an unfenced pool.
C. Stairways in properly restore and free of obstructions.
D. Swimming swimming pools surrounded by means of fences and properly-lit porches. -
ANS-B. Poor housework and protection of premises or an unfenced pool.
As an insurance agent, Lucy uses diverse methods to maintain in contact with customers.
Based on her enjoy, she knows that this can assist improve customer retention. Which one of
the following would be taken into consideration pass-selling?
Select one:
A. Offering to cite other traces of coverage
B. Sending e-newsletters explaining loss exposures
C. Sending out "Getting to Know You" surveys
D. Completing an annual policy evaluate - ANS-A. Offering to quote other strains of coverage
A corporation that uses a mobile utility or website to connect riders with drivers and set up
transportation in a non-public vehicle for a fee is referred to as a
Select one:
A. Limited transportation community.
B. Transportation community enterprise.
C. Livery conveyance.
D. Personal vehicle company. - ANS-B. Transportation community employer.
A customer support consultant (CSR) gets a call from a client whose homeowners policy has
been canceled because of her loss frequency. She is angry due to the fact a number of the
losses had been not included, a few losses have been under her deductible, and most effective
one loss become of giant cost. Which one of the following is the great manner for the CSR to
respond to this grievance while working to preserve the purchaser?
Select one:
A. Place coverage with another insurer that is willing to accept the patron's loss records at a
higher top rate
B. Refer the consumer to an organization focusing on presenting coverage to customers with a
high loss frequency
C. Encourage the customer to specific her anger and pay attention empathetically
D. Be empathetic while explaining that every one losses have the potential of getting massive
value, and try to negotiate a renewal with a better deductible - ANS-D. Be empathetic whilst
explaining that all losses have the capacity of getting good sized value, and try to negotiate a
renewal with a higher deductible
Adjuster Ed has just been notified of a suspicious robbery loss to an insured's domestic in a
secluded area. Ed has contacted the insured to acknowledge that he has received the loss
record. Ed's subsequent route of action must be to
Select one:
A. Verify the volume of the loss to the insured property.
B. Verify insurance.
C. Remove any property that stays in harm's way to shield it from in addition harm.
D. Advise the insured that the claim is suspicious. - ANS-B. Verify coverage.
After an insurer acknowledges a claim from an insured and assigns the declare to a consultant,
the representative needs to become aware of and take a look at the coverage. Identifying the
coverage calls for the claim representative to
Select one:
A. Check for errors within the declarations web page.
,B. Notify the agent that a loss has came about.
C. Make sure the policy is filed effectively.
D. Determine whether or not coverage applies to the loss. - ANS-D. Determine whether or not
coverage applies to the loss.
Alex and his advertising team are evaluating numerous new insurance structures to provide
studies to serve their customers higher. Which one of the following exceptional describes what
the crew has accurately located?
Select one:
A. Tech-pushed coverage structures offer very exclusive types of belongings insurance than
traditional insurers.
B. Providing clever devices to insured house owners will not save you losses, however
alternatively lower claim bills.
C. These structures' differentiation is supplying a specialised, tech-driven, and person purchaser
response.
D. Startups do best after they quick wreck into a new marketplace and completely cognizance
on installed customers. - ANS-C. These structures' differentiation is supplying a specialised,
tech-pushed, and man or woman patron response.
Alex and his advertising group are comparing various new coverage systems to offer research
to serve their customers better. Which one of the following best describes what the crew has
accurately discovered?
Select one:
A. These systems' differentiation is providing a specialized, tech-pushed, and person client
reaction.
B. Providing smart devices to insured owners will now not save you losses, however rather
decrease declare payments.
C. Tech-driven insurance systems offer very specific sorts of belongings coverage than
traditional insurers.
D. Startups do first-class when they quickly smash into a new marketplace and completely
awareness on installed clients. - ANS-A. These platforms' differentiation is providing a
specialised, tech-pushed, and person client response.
Alice works within the non-public strains marketplace for Hill Top Insurance (HTI). Her most
important duty is to broaden a worthwhile ebook of commercial enterprise and assist the insurer
fulfill its guarantees to policyholders. Alice need to determine which applicants to just accept,
whether or not the insurance is suitable, and how much to rate in top class. Which one of the
following positions does Alice hold at HTI?
Select one:
A. Auditor
B. Risk manage consultant
C. Underwriter
D. Producer - ANS-C. Underwriter
, All of the subsequent are genuine of the HO-3 Special Form, EXCEPT:
Select one:
A. The HO-3 is designed for owners who occupy their residing or choose to hire it.
B. The HO-three meets the belongings and liability insurance desires of most households.
C. The HO-3 is normally used as a foundation for expertise other HO insurance paperwork.
D. The HO-three may be changed for special needs via to be had endorsements. - ANS-A. The
HO-3 is designed for owners who occupy their residing or choose to lease it.
All of the subsequent ought to lead to a liability loss for a own family, EXCEPT:
Select one:
A. The father journeys on a brush he left mendacity in the driveway and breaks his arm.
B. The son, who's thirteen years antique, throws a rock at a classmate who calls for stitches for
an harm to his head.
C. A visitor slips on an icy sidewalk in front of the family's home and breaks his leg.
D. The daughter, who's 16 years old, sideswipes a neighbor's vehicle and dents its fender even
as riding her personal car. - ANS-A. The father journeys on a brush he left lying in the driveway
and breaks his arm.
All of the subsequent objects are examples of private belongings, EXCEPT:
Select one:
A. A diamond wedding ring
B. A set of cookware
C. A fishing boat
D. A detached storage - ANS-D. A indifferent storage
Applications and questionnaires for personal liability insurance should be carefully evaluated to
look for issues which can increase capacity loss frequency and severity, consisting of
Select one:
A. The removal of dead bushes and bicycles saved in a garage.
B. Poor housekeeping and maintenance of premises or an unfenced pool.
C. Stairways in properly restore and free of obstructions.
D. Swimming swimming pools surrounded by means of fences and properly-lit porches. -
ANS-B. Poor housework and protection of premises or an unfenced pool.
As an insurance agent, Lucy uses diverse methods to maintain in contact with customers.
Based on her enjoy, she knows that this can assist improve customer retention. Which one of
the following would be taken into consideration pass-selling?
Select one:
A. Offering to cite other traces of coverage
B. Sending e-newsletters explaining loss exposures
C. Sending out "Getting to Know You" surveys
D. Completing an annual policy evaluate - ANS-A. Offering to quote other strains of coverage
