Questions And Correct Answers
What branch of management includes the setting of compensation and
benefits?
Human Resources
What level of administrative chief fire officer is responsible for managing the
activities of several fire companies within a defined geographic area, usually in
more than one fire station?
Battalion Chief
Who must take corrective action if an investigation confirms a harassment
complaint has merit?
the fire chief
Management is the science of using ____ to achieve ____.
available resources/desired results
,One of Taylor's four principles was to replace rule-of-thumb work methods with
methods based on scientific study of the tasks
The formal fire department organization considers a fire officer to be the
representative of whom
the fire chief
Most experts believe that span of control should extend to no more than a
specific number of people. What is that number?
5
What type of study was used to greatly improve performance in the fire fighter
combat challenge?
time and motion
What can a fire officer do to improve his effectiveness in handling an unpopular
order?
determine the history behind the order
,There are several things a department might do as part of compliance with a
consent decree. What is one such thing?
Engage in community outreach
What does a Theory X manager believe?
that people do not like to work
Taylor's unflattering characterization of workers viewed them as cheap, stupid,
and
interchangeable
A Theory Y manager believes that people need to be ___, not ___.
encouraged / controlled
What term does the international association of fire chiefs use for a fire officer
1?
supervising fire officer
, Fire officers should act as if someone is always ___ when they are out of the
station?
documenting their actions
Which of the four functions of management means guiding or directing in a
course of action to include motivating, guiding, training, and directing
employees?
leading
Looking beyond the physical attributes of individuals and matching the
individuals strengths with the organizations needs in order for the organization,
the individual, and the officer to be successful is a must for the fire officer to
maintain?
cultural diversity
Fire officer should consult their supervisors if they are going to make a decision
that
goes beyond their scope of authority
what level of fire officer is generally associated as being the senior non-chief
officer in a department
2