MPTC Lynnfield Final Review (Communications and Problem Solving
Set) Exam | Verified Exam Questions and Answers | Latest Updated Study
Material 2026
Question:
MPTC Lynnfield Final Review (Communications and Problem
Speech cadence
Answer:
Used to communicate effectively with citizens,
victims, and witnesses.
Question:
Discretion
Answer:
Authority that police have to choose what should be
done in a particular situation
Question:
What officers should not do in their reports
Answer:
Document officers
opinions
Question:
What is the second step in the SERVE model
Answer:
Ethical
Considerations
Question:
How should you communicate with a hearing-impaired victim
Answer:
Use a slower word cadence than normal. Stand in their field of vision, and limit using hand
gestures and facial expressions.
, Question:
How should you document someones statements in a police report
Answer:
You should use quotation marks
Question:
What is Noble Cause corruption
Answer:
when officers intentionally
violate ethical standards or laws in pursuit of what they believe are for the greater good.
Question:
What is explicit bias?
Answer:
occurs when people associate one or more
characteristics with negative stereotypes and openly show their discriminatory behavior in the
presence of others
Question:
What is the importance of body language during face-to-face communication
Answer:
body language can account for as or up to 90 percent of any spoken message
Question:
What is an example of a good de-escalation technique
Answer:
Asking,
"What can i do?"
Question:
What is echo probing?
Answer:
Repeating the interviewee's last few
words verbatim in order to inspire more detail
Set) Exam | Verified Exam Questions and Answers | Latest Updated Study
Material 2026
Question:
MPTC Lynnfield Final Review (Communications and Problem
Speech cadence
Answer:
Used to communicate effectively with citizens,
victims, and witnesses.
Question:
Discretion
Answer:
Authority that police have to choose what should be
done in a particular situation
Question:
What officers should not do in their reports
Answer:
Document officers
opinions
Question:
What is the second step in the SERVE model
Answer:
Ethical
Considerations
Question:
How should you communicate with a hearing-impaired victim
Answer:
Use a slower word cadence than normal. Stand in their field of vision, and limit using hand
gestures and facial expressions.
, Question:
How should you document someones statements in a police report
Answer:
You should use quotation marks
Question:
What is Noble Cause corruption
Answer:
when officers intentionally
violate ethical standards or laws in pursuit of what they believe are for the greater good.
Question:
What is explicit bias?
Answer:
occurs when people associate one or more
characteristics with negative stereotypes and openly show their discriminatory behavior in the
presence of others
Question:
What is the importance of body language during face-to-face communication
Answer:
body language can account for as or up to 90 percent of any spoken message
Question:
What is an example of a good de-escalation technique
Answer:
Asking,
"What can i do?"
Question:
What is echo probing?
Answer:
Repeating the interviewee's last few
words verbatim in order to inspire more detail
