MPTC Lynnfield 2nd ROC - Communication skills Exam | Verified Exam
Questions and Answers | Latest Updated Study Material 2026
Question:
MPTC Lynnfield 2nd ROC - Communication skills Exam |
Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the stop, Mrs.
Franks stares directly at Officer Parker's face, does not blink, and does not look away. Eye
contact demonstrated by Mrs. Franks is consistent with which emotion?
Answer:
Aggression
Question:
Body language can account for up to % of any spoken message during fact-to-face
communication?
Answer:
90%
Question:
To communicate effectively, officers should begin with, and respond to most citizen encounters
using the .
Answer:
Adult role
Question:
Officer Monroe is investigating a robbery and a conducting witness interview. The witness, Mr.
Jones is talkative and having a difficult time answering Officer Monroe's questions. To establish
needed control over the conversation and interview, what type of questions should Office
Monroe use?
Answer:
Close-ended
Question:
is a conflict management technique designed to persuade potentially violent
people that a peaceful solution is their best option.
Answer:
De-escalation
, Question:
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for demonstrating
empathy and active listening?
Answer:
"I can see that you are upset"
Question:
When negotiating, officers must identify the problem and separate people from the problem.
Which answer below is NOT an effective negotiation strategy?
Answer:
Interrupt parties if they talk for too long
Question:
Officer Allen responded to investigate a domestic violence assault. While interviewing the
victim, Officer Allen used active listening strategies when making the following statements.
Which statement best represents summarizing?
Answer:
Officer should
not say any of the above statements next.
Question:
Officer Richards is investigating a possible identity theft crime. The victim speaks mostly
Spanish and very little English. An interpreter cannot come to the scene for another 2-3 hours.
To communicate effectively, Officer Rchardes should do all of the following, EXCEPT
Answer:
Increase voice volume
Question:
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly upset.
What should Officer Carter do or say to determine Mr. Boyd's potential for non-compliance?
Answer:
Identify and share some commonalities with Joey.
Questions and Answers | Latest Updated Study Material 2026
Question:
MPTC Lynnfield 2nd ROC - Communication skills Exam |
Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the stop, Mrs.
Franks stares directly at Officer Parker's face, does not blink, and does not look away. Eye
contact demonstrated by Mrs. Franks is consistent with which emotion?
Answer:
Aggression
Question:
Body language can account for up to % of any spoken message during fact-to-face
communication?
Answer:
90%
Question:
To communicate effectively, officers should begin with, and respond to most citizen encounters
using the .
Answer:
Adult role
Question:
Officer Monroe is investigating a robbery and a conducting witness interview. The witness, Mr.
Jones is talkative and having a difficult time answering Officer Monroe's questions. To establish
needed control over the conversation and interview, what type of questions should Office
Monroe use?
Answer:
Close-ended
Question:
is a conflict management technique designed to persuade potentially violent
people that a peaceful solution is their best option.
Answer:
De-escalation
, Question:
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for demonstrating
empathy and active listening?
Answer:
"I can see that you are upset"
Question:
When negotiating, officers must identify the problem and separate people from the problem.
Which answer below is NOT an effective negotiation strategy?
Answer:
Interrupt parties if they talk for too long
Question:
Officer Allen responded to investigate a domestic violence assault. While interviewing the
victim, Officer Allen used active listening strategies when making the following statements.
Which statement best represents summarizing?
Answer:
Officer should
not say any of the above statements next.
Question:
Officer Richards is investigating a possible identity theft crime. The victim speaks mostly
Spanish and very little English. An interpreter cannot come to the scene for another 2-3 hours.
To communicate effectively, Officer Rchardes should do all of the following, EXCEPT
Answer:
Increase voice volume
Question:
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly upset.
What should Officer Carter do or say to determine Mr. Boyd's potential for non-compliance?
Answer:
Identify and share some commonalities with Joey.
