MGT 420 Exam 1 | Verified Exam Questions and Answers | Latest
Updated Study Material 2026
Question:
higher authority for performance achieved in his or her area of work responsibility.
Effective Managers meet both
Answer:
performance and satisfaction goals.
Question:
The Upside-Down Pyramid
Answer:
The manager as a coach
Question:
Customers and non-managerial workers are at the top
Planning
Answer:
The process of setting performance objectives and
determining what actions should be taken to achieve them
Question:
Organizing
Answer:
The process of assigning tasks, allocating resources
and coordinating the activities of individuals and groups.
Question:
Leading
Answer:
The process of arousing people's enthusiasm to work
hard and inspiring their efforts to fulfill plans and accomplish objectives
,Question:
Controlling
Answer:
The process of measuring work performance,
comparing results to objectives and taking corrective action.
Question:
Management Roles
Answer:
Interpersonal, Informational, Decisional
Question:
Interpersonal Roles
Answer:
INteracts with other people: Figurehead,
leader, liason
Question:
Informational Roles
Answer:
Processes info: monitor, disseminator,
spokesperson
Question:
Decisional Roles
Answer:
entrepreneur, disturbance handler, resource
allocator, negotiator
Question:
Agenda Setting
Answer:
managers identify clear action priorities.
,Question:
Networking
Answer:
managers build and maintain positive relationships
with other people, ideally those whose help might be useful someday.
Question:
Social Capital
Answer:
managers build the capacity to attract support and
help from others in order to get things done.
Question:
Management Skills
Answer:
Technical, Human, conceptual
Question:
technical skills
Answer:
The ability to use a special proficiency or
expertise to perform particular tasks.
Question:
Human Skills
Answer:
The ability to work with others.
Question:
A high level of emotional intelligence
conceptual skills
Answer:
The ability to think critically and analytically.
, Question:
emotional intelligence
Answer:
The ability to manage ourselves and our
relationships effectively- Daniel Goleman
Question:
self-awareness
Answer:
understanding moods, emotions
Question:
Man SKills
self regulation
Answer:
thinking before acting, controlling disruptive
impulses
Question:
Man Skills
motivation
Answer:
working hard and persevering
Question:
Man Skills
empathy
Answer:
understanding emotions of others
Question:
Man Skills
social skills
Updated Study Material 2026
Question:
higher authority for performance achieved in his or her area of work responsibility.
Effective Managers meet both
Answer:
performance and satisfaction goals.
Question:
The Upside-Down Pyramid
Answer:
The manager as a coach
Question:
Customers and non-managerial workers are at the top
Planning
Answer:
The process of setting performance objectives and
determining what actions should be taken to achieve them
Question:
Organizing
Answer:
The process of assigning tasks, allocating resources
and coordinating the activities of individuals and groups.
Question:
Leading
Answer:
The process of arousing people's enthusiasm to work
hard and inspiring their efforts to fulfill plans and accomplish objectives
,Question:
Controlling
Answer:
The process of measuring work performance,
comparing results to objectives and taking corrective action.
Question:
Management Roles
Answer:
Interpersonal, Informational, Decisional
Question:
Interpersonal Roles
Answer:
INteracts with other people: Figurehead,
leader, liason
Question:
Informational Roles
Answer:
Processes info: monitor, disseminator,
spokesperson
Question:
Decisional Roles
Answer:
entrepreneur, disturbance handler, resource
allocator, negotiator
Question:
Agenda Setting
Answer:
managers identify clear action priorities.
,Question:
Networking
Answer:
managers build and maintain positive relationships
with other people, ideally those whose help might be useful someday.
Question:
Social Capital
Answer:
managers build the capacity to attract support and
help from others in order to get things done.
Question:
Management Skills
Answer:
Technical, Human, conceptual
Question:
technical skills
Answer:
The ability to use a special proficiency or
expertise to perform particular tasks.
Question:
Human Skills
Answer:
The ability to work with others.
Question:
A high level of emotional intelligence
conceptual skills
Answer:
The ability to think critically and analytically.
, Question:
emotional intelligence
Answer:
The ability to manage ourselves and our
relationships effectively- Daniel Goleman
Question:
self-awareness
Answer:
understanding moods, emotions
Question:
Man SKills
self regulation
Answer:
thinking before acting, controlling disruptive
impulses
Question:
Man Skills
motivation
Answer:
working hard and persevering
Question:
Man Skills
empathy
Answer:
understanding emotions of others
Question:
Man Skills
social skills
