MGT420 Final Exam | Verified Exam Questions and Answers | Latest
Updated Study Material 2026
Question:
1. Denotation
Answer:
the literal meaning of a word
Question:
2. commotation
Answer:
commonly understood cultural or emotional associa-
tion that some word or phrase carries in addition to
its explicit or literal meaning
Question:
3. framing effect
Answer:
occurs when the choice between two alternatives re-
verses depending on whether the scenario focuses on
the potential gain or the potential loss associated with
each alternative
Question:
4. charisma
Answer:
the ability to communicate for influence
Question:
5. components for successful story-
telling
Answer:
premise, character development, foreshadowing, ten-
sion, resolution
,Question:
6. premise
Answer:
the starting point for a story. this could be a particular
location, historical context, time (past, present, future)
Question:
7. foreshadowing
Answer:
used to give a hint of what is to happen later in the
story
Question:
8. tension
Answer:
conflict in a story is realized as a crystallizing feature in
the arc of a story's plot
Question:
9. nonverbal communication
Answer:
when one shares information without using words
Question:
10. avoidance
Answer:
ignoring or not mentioning unpleasant topics be-
cause of fear of what will be said or the inability to
handle it
Question:
11. difficult conversation
Answer:
characterized by strong emotion and potential conflict,
requires careful preparation and emotional regulation
,Question:
12. attribution bias
Answer:
tendency to blame others and not ourselves, can be
seen in stories we tell ourselves about why we are
great and why they are bad
Question:
13. supportive communication princi-
ples
Answer:
-Techniques for navigating diflcult conversations.
-They are designed to reduce emotional defenses that
arise in conflict situations by focusing on joint problem
solving.
Question:
14. joint problem solving
Answer:
framing a problem in an objective rather than ac-
cusatory or confrontational manner
Question:
15. defensiveness
Answer:
occurs when we feel attacked and need to protect
ourselves
Question:
16. disconfirmation
Answer:
occurs when we feel we are being put down or our self
worth is being questioned
Question:
17. manage your own behavior sup-
portive communication skills
, Answer:
requires self management and accepting your own
contribution to the problem situation. Two techniques
for doing this are owning the communication and
being congruent
Question:
18. owning the communication
Answer:
taking responsibility for one's statements and ac-
knowledging that the source of the ideas is oneself
and not another person or group
Question:
19. congruent
Answer:
the verbal words matched with the nonverbal body
language
Question:
20. development feedback
Answer:
information about what we are doing well and what
could use improvement
Question:
21. feedback giving
Answer:
providing information to others about outcomes of
their performance, behavior or actions
Question:
22. 5 rules of feedback giving
Answer:
be developmental, be timely and specific, provide
feedback in private and at a good time, provide feed-
Updated Study Material 2026
Question:
1. Denotation
Answer:
the literal meaning of a word
Question:
2. commotation
Answer:
commonly understood cultural or emotional associa-
tion that some word or phrase carries in addition to
its explicit or literal meaning
Question:
3. framing effect
Answer:
occurs when the choice between two alternatives re-
verses depending on whether the scenario focuses on
the potential gain or the potential loss associated with
each alternative
Question:
4. charisma
Answer:
the ability to communicate for influence
Question:
5. components for successful story-
telling
Answer:
premise, character development, foreshadowing, ten-
sion, resolution
,Question:
6. premise
Answer:
the starting point for a story. this could be a particular
location, historical context, time (past, present, future)
Question:
7. foreshadowing
Answer:
used to give a hint of what is to happen later in the
story
Question:
8. tension
Answer:
conflict in a story is realized as a crystallizing feature in
the arc of a story's plot
Question:
9. nonverbal communication
Answer:
when one shares information without using words
Question:
10. avoidance
Answer:
ignoring or not mentioning unpleasant topics be-
cause of fear of what will be said or the inability to
handle it
Question:
11. difficult conversation
Answer:
characterized by strong emotion and potential conflict,
requires careful preparation and emotional regulation
,Question:
12. attribution bias
Answer:
tendency to blame others and not ourselves, can be
seen in stories we tell ourselves about why we are
great and why they are bad
Question:
13. supportive communication princi-
ples
Answer:
-Techniques for navigating diflcult conversations.
-They are designed to reduce emotional defenses that
arise in conflict situations by focusing on joint problem
solving.
Question:
14. joint problem solving
Answer:
framing a problem in an objective rather than ac-
cusatory or confrontational manner
Question:
15. defensiveness
Answer:
occurs when we feel attacked and need to protect
ourselves
Question:
16. disconfirmation
Answer:
occurs when we feel we are being put down or our self
worth is being questioned
Question:
17. manage your own behavior sup-
portive communication skills
, Answer:
requires self management and accepting your own
contribution to the problem situation. Two techniques
for doing this are owning the communication and
being congruent
Question:
18. owning the communication
Answer:
taking responsibility for one's statements and ac-
knowledging that the source of the ideas is oneself
and not another person or group
Question:
19. congruent
Answer:
the verbal words matched with the nonverbal body
language
Question:
20. development feedback
Answer:
information about what we are doing well and what
could use improvement
Question:
21. feedback giving
Answer:
providing information to others about outcomes of
their performance, behavior or actions
Question:
22. 5 rules of feedback giving
Answer:
be developmental, be timely and specific, provide
feedback in private and at a good time, provide feed-
