AINS 101 | Newest Questions and
Answers | 2026 Update | Expert
Verified
• The processing of almost every claim involves which one of the following
activities?
A. Engaging an accident scene reconstruction specialist
B. Determining the amount of damages or extent of loss
C. Subrogating
D. Salvaging -✓✓ B. Determining the amount of damages or extent of loss
• Maria is a new producer who wears many hats when forming relationships and
then serving her established customers. In this capacity, which one of the following
scenarios most accurately describes her ongoing work wearing the hat of "claims
handler"?
A. Customer Roland directly contacts Maria and she assumes full responsibility for
his claim as she was the first insurance employee to receive the claims information.
B. Juanita directly contacts Maria who sold her a policy to adjust her homeowners
claim; Maria nicely explains she has no further responsibilities after making the
sale.
C. Alex directly contacts Maria after a hailstorm damages his new car the day after
he bought a policy from her, and she handles the claim as he is a brand new
customer.
D. Veronica directly contacts Maria for guidance on how to report a stolen car,
Maria provides that, and claims rep Sean takes over after an introduction from
Maria. -✓✓ D. Veronica directly contacts Maria for guidance on how to report a
stolen car, Maria provides that, and claims rep Sean takes over after an
introduction from Maria.
,• Jessie is a new customer service representative (CSR) at the Winfield Agency.
Jessie usually engages in all the following activities, EXCEPT:
Select one:
A. Answering billing inquiries
B. Explaining coverage
C. Reporting new claims
D. Determining coverage quotes -✓✓ D. Determining coverage quotes
• Michael is a commercial lines underwriter. He received a risk control report on a
new business that he had recently written with Laura, one of his producers. After
reviewing the report, Michael contacted Laura to let her know that they needed to
process a policy change request adding a new classification and some exposures to
the general liability policy. These activities are occurring during which one of the
following steps of the underwriting process?
Select one:
A. Determine an appropriate premium
B. Issue required documents
C. Monitor the underwriting decision
D. Evaluate the application -✓✓ C. Monitor the underwriting decision
• Earned premiums are the portion of written premiums that
Select one:
A. Apply to the part of the policy period that has already occurred.
B. Apply to the part of the policy period that follows a loss.
C. Are billed at the beginning of the policy period.
D. Are available to generate investment income. -✓✓ A. Apply to the part of the
policy period that has already occurred
, • Which one of the following is the correct formula for calculating an insurer's
combined ratio?
Select one:
A. Investment income ratio + premium income ratio
B. Investment income ratio + overall operating ratio
C. Loss ratio + underwriting ratio
D. Loss ratio + expense ratio -✓✓ D. Loss ratio + expense ratio
• Oscar's custom-built vehicle looks like a sausage sandwich on wheels. He plans
to drive it to special events at schools around the country where it will serve as a
mobile billboard to promote his product. Oscar is surprised to learn that insurers
are reluctant to insure his vehicle because it fails to meet one of the ideal
characteristics of an insurable risk. Which characteristic is Oscar's vehicle least
likely to meet?
Select one:
A. Definite and measurable
B. Independent and not catastrophic
C. Pure risk
D. Large number of similar exposure units -✓✓ D. Large number of similar
exposure units
• If an insured wants to receive "new for old" in the event of a property loss, he or
she would purchase
Select one:
A. Agreed value.
B. Replacement cost.
C. Market value.
Answers | 2026 Update | Expert
Verified
• The processing of almost every claim involves which one of the following
activities?
A. Engaging an accident scene reconstruction specialist
B. Determining the amount of damages or extent of loss
C. Subrogating
D. Salvaging -✓✓ B. Determining the amount of damages or extent of loss
• Maria is a new producer who wears many hats when forming relationships and
then serving her established customers. In this capacity, which one of the following
scenarios most accurately describes her ongoing work wearing the hat of "claims
handler"?
A. Customer Roland directly contacts Maria and she assumes full responsibility for
his claim as she was the first insurance employee to receive the claims information.
B. Juanita directly contacts Maria who sold her a policy to adjust her homeowners
claim; Maria nicely explains she has no further responsibilities after making the
sale.
C. Alex directly contacts Maria after a hailstorm damages his new car the day after
he bought a policy from her, and she handles the claim as he is a brand new
customer.
D. Veronica directly contacts Maria for guidance on how to report a stolen car,
Maria provides that, and claims rep Sean takes over after an introduction from
Maria. -✓✓ D. Veronica directly contacts Maria for guidance on how to report a
stolen car, Maria provides that, and claims rep Sean takes over after an
introduction from Maria.
,• Jessie is a new customer service representative (CSR) at the Winfield Agency.
Jessie usually engages in all the following activities, EXCEPT:
Select one:
A. Answering billing inquiries
B. Explaining coverage
C. Reporting new claims
D. Determining coverage quotes -✓✓ D. Determining coverage quotes
• Michael is a commercial lines underwriter. He received a risk control report on a
new business that he had recently written with Laura, one of his producers. After
reviewing the report, Michael contacted Laura to let her know that they needed to
process a policy change request adding a new classification and some exposures to
the general liability policy. These activities are occurring during which one of the
following steps of the underwriting process?
Select one:
A. Determine an appropriate premium
B. Issue required documents
C. Monitor the underwriting decision
D. Evaluate the application -✓✓ C. Monitor the underwriting decision
• Earned premiums are the portion of written premiums that
Select one:
A. Apply to the part of the policy period that has already occurred.
B. Apply to the part of the policy period that follows a loss.
C. Are billed at the beginning of the policy period.
D. Are available to generate investment income. -✓✓ A. Apply to the part of the
policy period that has already occurred
, • Which one of the following is the correct formula for calculating an insurer's
combined ratio?
Select one:
A. Investment income ratio + premium income ratio
B. Investment income ratio + overall operating ratio
C. Loss ratio + underwriting ratio
D. Loss ratio + expense ratio -✓✓ D. Loss ratio + expense ratio
• Oscar's custom-built vehicle looks like a sausage sandwich on wheels. He plans
to drive it to special events at schools around the country where it will serve as a
mobile billboard to promote his product. Oscar is surprised to learn that insurers
are reluctant to insure his vehicle because it fails to meet one of the ideal
characteristics of an insurable risk. Which characteristic is Oscar's vehicle least
likely to meet?
Select one:
A. Definite and measurable
B. Independent and not catastrophic
C. Pure risk
D. Large number of similar exposure units -✓✓ D. Large number of similar
exposure units
• If an insured wants to receive "new for old" in the event of a property loss, he or
she would purchase
Select one:
A. Agreed value.
B. Replacement cost.
C. Market value.
