USPS Exam 421 SSA Academy Questions
and Answers Updated 2026/2027 Version |
Verified Answers
1. Where should you look for a list of lost or stolen money orders - ANSWER
✅ Postal bulletin
2. What is the max for domestic money order - ANSWER ✅ $1000
3. What is the max for international money order - ANSWER ✅ $700
4. How many bait money orders should be issued - ANSWER ✅ 3
5. What type of ID are required when cashing a domestic money order -
ANSWER ✅ Valid government issued photo id
6. What are 5 steps you should take when cashing a money order - ANSWER
✅ 1. Check security
2. Verify amount(not over limit)
3. Check lost stolen list
4. ID
5. Endorse
7. How must can a customer send using sure money in one day - ANSWER ✅
$1,500
,8. Is sure money available in manual office - ANSWER ✅ No
9. What types of photo ID are acceptable when using sure money - ANSWER
✅ Valid govt ID, Mexican matricula consular card, visa border crossing ID
10.Do gift cards expire? - ANSWER ✅ No
11.What payment methods can a customer use to purchase gift cards -
ANSWER ✅ Debit cards or cash
12.What services in cooperation with other government agencies does the
Postal service offer - ANSWER ✅ Passport, migratory bird stamps,
selective service, burial flag
13.Can duck stamps be returned for a refund after purchase? - ANSWER ✅
No, all sales final
14.How often are duck stamps issued - ANSWER ✅ Once a year
15.how does the Postal Service help with Selective Service? - ANSWER ✅
Collects names and addresses of men 18-25 years old
16.How many burial flags are provided per veteran - ANSWER ✅ One per
veteran
, 17.What methods can customers use to submit a change of address order -
ANSWER ✅ Online, thru mail or pick up kit at office
18.how long may a customer receive temporary forwarding? - ANSWER ✅ 6
months, can be renewed additional 6 months. Total for 1 year
19.How does a residential customer who has purchased premium forwarding
service receive their mail - ANSWER ✅ All mail shipped weekly to
temporary address
20.What is the minimum amount of time that a customer may request a hold on
their mail? Maximum amount of time? - ANSWER ✅ 3 days, 30 days
21.What must be presented before a customer can pick up their mail at the post
office - ANSWER ✅ Valid government issued photo ID
22.What is the minimum mail volume that a customer must receive regularly in
order to be eligible for a firm holdout - ANSWER ✅ 50 letters or more
23.If a customer does not pick up their mail for 10 consecutive days and has not
arranged to hold their mail, what happens? - ANSWER ✅ PM can cancel
24.Customers that need more pickup times than a firm holdout and or have
more mail each day than the largest box in your office holds can request and
pay for what service? - ANSWER ✅ Caller service
25.Transients and individuals waiting to get po boxes cash request what free
service? - ANSWER ✅ General delivery
and Answers Updated 2026/2027 Version |
Verified Answers
1. Where should you look for a list of lost or stolen money orders - ANSWER
✅ Postal bulletin
2. What is the max for domestic money order - ANSWER ✅ $1000
3. What is the max for international money order - ANSWER ✅ $700
4. How many bait money orders should be issued - ANSWER ✅ 3
5. What type of ID are required when cashing a domestic money order -
ANSWER ✅ Valid government issued photo id
6. What are 5 steps you should take when cashing a money order - ANSWER
✅ 1. Check security
2. Verify amount(not over limit)
3. Check lost stolen list
4. ID
5. Endorse
7. How must can a customer send using sure money in one day - ANSWER ✅
$1,500
,8. Is sure money available in manual office - ANSWER ✅ No
9. What types of photo ID are acceptable when using sure money - ANSWER
✅ Valid govt ID, Mexican matricula consular card, visa border crossing ID
10.Do gift cards expire? - ANSWER ✅ No
11.What payment methods can a customer use to purchase gift cards -
ANSWER ✅ Debit cards or cash
12.What services in cooperation with other government agencies does the
Postal service offer - ANSWER ✅ Passport, migratory bird stamps,
selective service, burial flag
13.Can duck stamps be returned for a refund after purchase? - ANSWER ✅
No, all sales final
14.How often are duck stamps issued - ANSWER ✅ Once a year
15.how does the Postal Service help with Selective Service? - ANSWER ✅
Collects names and addresses of men 18-25 years old
16.How many burial flags are provided per veteran - ANSWER ✅ One per
veteran
, 17.What methods can customers use to submit a change of address order -
ANSWER ✅ Online, thru mail or pick up kit at office
18.how long may a customer receive temporary forwarding? - ANSWER ✅ 6
months, can be renewed additional 6 months. Total for 1 year
19.How does a residential customer who has purchased premium forwarding
service receive their mail - ANSWER ✅ All mail shipped weekly to
temporary address
20.What is the minimum amount of time that a customer may request a hold on
their mail? Maximum amount of time? - ANSWER ✅ 3 days, 30 days
21.What must be presented before a customer can pick up their mail at the post
office - ANSWER ✅ Valid government issued photo ID
22.What is the minimum mail volume that a customer must receive regularly in
order to be eligible for a firm holdout - ANSWER ✅ 50 letters or more
23.If a customer does not pick up their mail for 10 consecutive days and has not
arranged to hold their mail, what happens? - ANSWER ✅ PM can cancel
24.Customers that need more pickup times than a firm holdout and or have
more mail each day than the largest box in your office holds can request and
pay for what service? - ANSWER ✅ Caller service
25.Transients and individuals waiting to get po boxes cash request what free
service? - ANSWER ✅ General delivery
