TICO EXAM COMPREHENSIVE STUDY
GUIDE UPDATED QUESTIONS AND
ANSWERS WITH FULL VERIFIED
SOLUTIONS
⩥ What must be disclosed regarding travel documents?
Answer: Advice on typical information and travel documents needed,
and that entry to a country may be refused even if documents are
complete.
⩥ What must be stated about living standards at the destination?
Answer: Living standards and practices may differ from those in
Canada, including utilities, services, and accommodation.
⩥ What payment details must be included in the documentation?
Answer: Date of first payment, amount paid, balance owing, fees, levies,
and whether amounts are refundable.
⩥ What must be stated if the contract permits price increases?
Answer: No price increases are permitted after full payment, and if the
increase exceeds 7%, the customer can cancel for a full refund.
⩥ What must a travel wholesaler provide to a travel retailer?
,Answer: A statement, invoice, or receipt including details of the travel
retailer, terms of payment, and customer names.
⩥ What must a registrant do if changes occur before a customer's
departure?
Answer: Inform the customer promptly of any changes that could affect
their decision to travel.
⩥ What are examples of changes that must be disclosed to customers?
Answer: Changes in price, carrier, dates, or quality of accommodation.
⩥ What must be offered if a significant change occurs?
Answer: A full refund or comparable alternative travel services
acceptable to the customer.
⩥ What situations require documentation of actions taken by registrants?
Answer: Any change affecting a customer's decision to purchase the
original travel service.
⩥ What must registrants verify about accommodations?
Answer: That the accommodation is in the same condition as described
or presented before purchase.
, ⩥ What is a registrant considered to have done when they acquire rights
to travel services?
Answer: Entered a risk contract to secure travel services for resale or
packaged travel services for an all-inclusive price.
⩥ What must be documented when informing customers of changes?
Answer: Information communicated, date of communication, method
used, and choice made by the customer.
⩥ What is the purpose of the travel agency regulations?
Answer: To ensure transparency and protect consumer rights in travel
services.
⩥ What is the significance of the 7% price increase rule?
Answer: It allows customers to cancel the contract and obtain a full
refund if the increase exceeds this threshold.
⩥ What are registrants required to do if a transportation schedule
changes?
Answer: Inform the customer if the departure is delayed or advanced by
24 hours or more.
⩥ What must be included in a travel wholesaler's invoice?
GUIDE UPDATED QUESTIONS AND
ANSWERS WITH FULL VERIFIED
SOLUTIONS
⩥ What must be disclosed regarding travel documents?
Answer: Advice on typical information and travel documents needed,
and that entry to a country may be refused even if documents are
complete.
⩥ What must be stated about living standards at the destination?
Answer: Living standards and practices may differ from those in
Canada, including utilities, services, and accommodation.
⩥ What payment details must be included in the documentation?
Answer: Date of first payment, amount paid, balance owing, fees, levies,
and whether amounts are refundable.
⩥ What must be stated if the contract permits price increases?
Answer: No price increases are permitted after full payment, and if the
increase exceeds 7%, the customer can cancel for a full refund.
⩥ What must a travel wholesaler provide to a travel retailer?
,Answer: A statement, invoice, or receipt including details of the travel
retailer, terms of payment, and customer names.
⩥ What must a registrant do if changes occur before a customer's
departure?
Answer: Inform the customer promptly of any changes that could affect
their decision to travel.
⩥ What are examples of changes that must be disclosed to customers?
Answer: Changes in price, carrier, dates, or quality of accommodation.
⩥ What must be offered if a significant change occurs?
Answer: A full refund or comparable alternative travel services
acceptable to the customer.
⩥ What situations require documentation of actions taken by registrants?
Answer: Any change affecting a customer's decision to purchase the
original travel service.
⩥ What must registrants verify about accommodations?
Answer: That the accommodation is in the same condition as described
or presented before purchase.
, ⩥ What is a registrant considered to have done when they acquire rights
to travel services?
Answer: Entered a risk contract to secure travel services for resale or
packaged travel services for an all-inclusive price.
⩥ What must be documented when informing customers of changes?
Answer: Information communicated, date of communication, method
used, and choice made by the customer.
⩥ What is the purpose of the travel agency regulations?
Answer: To ensure transparency and protect consumer rights in travel
services.
⩥ What is the significance of the 7% price increase rule?
Answer: It allows customers to cancel the contract and obtain a full
refund if the increase exceeds this threshold.
⩥ What are registrants required to do if a transportation schedule
changes?
Answer: Inform the customer if the departure is delayed or advanced by
24 hours or more.
⩥ What must be included in a travel wholesaler's invoice?
