TICO CERTIFICATION EXAM SCRIPT
ACTUAL QUESTIONS AND CORRECT
ANSWERS FULLY VERIFIED ACCURATE
STUDY PACK
⩥ Travel Industry Act 2002.
Answer: sets down the rules under which travel retailers and wholesalers
must operate in Ontario. This act give the government power to make a
law without further legislation.
⩥ Ontario Regulation 26/05.
Answer: sets out the procedural rules (requirements) for registration and
outlines registration procedures.
⩥ Travel Agent/Travel Retailer/Travel Agency/website.
Answer: A person who sells, to consumers, travel services provided by
another person. May also refer to a business not an individual (sole
proprietor).
⩥ Travel Wholesaler.
Answer: A person who acquires rights to travel services for the purpose
of resale to a travel retailer or who carries on the business of dealing
with travel retailers or travel wholesalers for the sale of travel services
provided by another person.
,⩥ Travel Counsellor.
Answer: An individual who must be in the employment of or under
contract for a travel retailer for the purpose of selling to customers on
behalf of the travel retailer. They must complete and pass the Travel
Counsellor exam.
⩥ Outside Sales Representative.
Answer: A Travel Counsellor who works from a location other than the
registered office of a travel retailer. However, all sales must be processed
through the registered travel retailer, either in person or electronically.
Must be either an employee or contractor of the company. An outside
sales representative is bound by the act and regulation in the same way
as any other seller of travel services. They must have a written contract
with a registrant.
⩥ Registrant.
Answer: Travel Retailer or Travel Wholesaler (or both) who is registered
as such under the Travel Industry Act, 2002.
⩥ Non-Registrant.
Answer: An organization, company or individual that sells or supplies
travel services but is not registered in Ontario.
⩥ Examples of Non Registrants.
,Answer: Travel Wholesalers and travel retailers not located in Ontario.
Companies that sell to clients in Ontario by means of advertising, the
internet or toll free phone line, but whose home base/ call-center is not
registered in Ontario. End Suppliers (airlines,hotels, rail services, cruise
lines) that may or may not be located in Ontario, anyone who is
operating in Ontario illegally.
⩥ TICO.
Answer: The Travel Industry Council of Ontario: a self managed, not for
profit corporation, responsible for administration and enforcement of the
Ontario Travel Industry Act,2002 and Ontario Regulation 26/05 on
behalf of the Ontario Government.
⩥ Registrar.
Answer: The TICO Board of Directors appoints a Registrar to carry out
its administrative and regulatory functions.
⩥ What does the Registrar do?.
Answer: Supervises the administration of the Act and Regulation,
including registration procedures (changes/renewals),financial
procedures, advertising and site inspections, complaints, discipline, and
the Compensation Fund (claims and appeals).
⩥ Can the registrar also be the statutory director?.
, Answer: No, however the board of directors may appoint up to a
maximum of 2 Deputy Registrars. A deputy Registrar shall perform such
duties as are assigned by the Registrar and shall act as the Registrar in
the Registrar's absence.
⩥ License Appeal Tribunal.
Answer: (LAT) is an independant adjudicative tribunal created under the
License Appeal act,1999 to hear appeals and render decisions respecting
compensation claims and licensing activities regulated by various
administrative agencies, including TICO. The LAT also hears appeals
with respect to decisions made by TICO's Board of Directors regarding
claims against the Ontario Travel Industry Compensation Fund.
⩥ On what date was The Ontario Travel Industry Act passed?.
Answer: 1974, and has been revised several times since then to reflect
changes in the travel industry.
⩥ How does the act protect consumers?.
Answer: - requiring all travel agencies / websites and travel wholesalers
operating in Ontario to be registered to conduct business. - ensuring that
minimum financial requirements are met by travel agencies/websites and
travel wholesalers -provide compensation for consumers who do not
receive the travel services for which they paid, because of the
bankruptcy or insolvency of either a registrant or an airline or cruise line
end supplier; - making all travel agencies/websites and travel
wholesalers responsible for truth in their advertising and all - in pricing
ACTUAL QUESTIONS AND CORRECT
ANSWERS FULLY VERIFIED ACCURATE
STUDY PACK
⩥ Travel Industry Act 2002.
Answer: sets down the rules under which travel retailers and wholesalers
must operate in Ontario. This act give the government power to make a
law without further legislation.
⩥ Ontario Regulation 26/05.
Answer: sets out the procedural rules (requirements) for registration and
outlines registration procedures.
⩥ Travel Agent/Travel Retailer/Travel Agency/website.
Answer: A person who sells, to consumers, travel services provided by
another person. May also refer to a business not an individual (sole
proprietor).
⩥ Travel Wholesaler.
Answer: A person who acquires rights to travel services for the purpose
of resale to a travel retailer or who carries on the business of dealing
with travel retailers or travel wholesalers for the sale of travel services
provided by another person.
,⩥ Travel Counsellor.
Answer: An individual who must be in the employment of or under
contract for a travel retailer for the purpose of selling to customers on
behalf of the travel retailer. They must complete and pass the Travel
Counsellor exam.
⩥ Outside Sales Representative.
Answer: A Travel Counsellor who works from a location other than the
registered office of a travel retailer. However, all sales must be processed
through the registered travel retailer, either in person or electronically.
Must be either an employee or contractor of the company. An outside
sales representative is bound by the act and regulation in the same way
as any other seller of travel services. They must have a written contract
with a registrant.
⩥ Registrant.
Answer: Travel Retailer or Travel Wholesaler (or both) who is registered
as such under the Travel Industry Act, 2002.
⩥ Non-Registrant.
Answer: An organization, company or individual that sells or supplies
travel services but is not registered in Ontario.
⩥ Examples of Non Registrants.
,Answer: Travel Wholesalers and travel retailers not located in Ontario.
Companies that sell to clients in Ontario by means of advertising, the
internet or toll free phone line, but whose home base/ call-center is not
registered in Ontario. End Suppliers (airlines,hotels, rail services, cruise
lines) that may or may not be located in Ontario, anyone who is
operating in Ontario illegally.
⩥ TICO.
Answer: The Travel Industry Council of Ontario: a self managed, not for
profit corporation, responsible for administration and enforcement of the
Ontario Travel Industry Act,2002 and Ontario Regulation 26/05 on
behalf of the Ontario Government.
⩥ Registrar.
Answer: The TICO Board of Directors appoints a Registrar to carry out
its administrative and regulatory functions.
⩥ What does the Registrar do?.
Answer: Supervises the administration of the Act and Regulation,
including registration procedures (changes/renewals),financial
procedures, advertising and site inspections, complaints, discipline, and
the Compensation Fund (claims and appeals).
⩥ Can the registrar also be the statutory director?.
, Answer: No, however the board of directors may appoint up to a
maximum of 2 Deputy Registrars. A deputy Registrar shall perform such
duties as are assigned by the Registrar and shall act as the Registrar in
the Registrar's absence.
⩥ License Appeal Tribunal.
Answer: (LAT) is an independant adjudicative tribunal created under the
License Appeal act,1999 to hear appeals and render decisions respecting
compensation claims and licensing activities regulated by various
administrative agencies, including TICO. The LAT also hears appeals
with respect to decisions made by TICO's Board of Directors regarding
claims against the Ontario Travel Industry Compensation Fund.
⩥ On what date was The Ontario Travel Industry Act passed?.
Answer: 1974, and has been revised several times since then to reflect
changes in the travel industry.
⩥ How does the act protect consumers?.
Answer: - requiring all travel agencies / websites and travel wholesalers
operating in Ontario to be registered to conduct business. - ensuring that
minimum financial requirements are met by travel agencies/websites and
travel wholesalers -provide compensation for consumers who do not
receive the travel services for which they paid, because of the
bankruptcy or insolvency of either a registrant or an airline or cruise line
end supplier; - making all travel agencies/websites and travel
wholesalers responsible for truth in their advertising and all - in pricing
