CIGNA HEALTHSPRING STUDY GUIDE QUESTIONS
AND ANSWERS SURE A+
✔✔Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare
Medicare. Which of the following does he still need to do in order to complete all
requirements to sell Cigna Medicare plans? - ✔✔Complete all Cigna training
certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
✔✔Which of the following are reasons for customer disenrollments? - ✔✔Unexpected
costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
✔✔Which of the following statements about submitting an enrollment paper application
is accurate? - ✔✔You must submit within 2 calendar days of receiving the completed
enrollment form.
✔✔ - ✔✔Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of
the plan.
All of these.
✔✔Bella, a telesales agent, is enrolling a customer telephonically, which of the following
applies to enrolling on an outbound call? - ✔✔Bella may enroll the customer on an
outbound call if she has met all other requirements including prior conversation with the
customer, permission to call and SOA rules.
AND ANSWERS SURE A+
✔✔Lucas, a licensed agent, has been contracted and appointed by Cigna Healthcare
Medicare. Which of the following does he still need to do in order to complete all
requirements to sell Cigna Medicare plans? - ✔✔Complete all Cigna training
certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
✔✔Which of the following are reasons for customer disenrollments? - ✔✔Unexpected
costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
✔✔Which of the following statements about submitting an enrollment paper application
is accurate? - ✔✔You must submit within 2 calendar days of receiving the completed
enrollment form.
✔✔ - ✔✔Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of
the plan.
All of these.
✔✔Bella, a telesales agent, is enrolling a customer telephonically, which of the following
applies to enrolling on an outbound call? - ✔✔Bella may enroll the customer on an
outbound call if she has met all other requirements including prior conversation with the
customer, permission to call and SOA rules.
