CCSM LEVEL 2 EXAM WITH CORRECT
ACTUAL QUESTIONS AND CORRECTLY
WELL DEFINED ANSWERS LATEST
ALREADY GRADED A+
Effective capacity planning will enable you to
______________. - ANSWERS-All of the Above
Which of the following statements are true about using
technology to engage with customers? (select all that apply)
- ANSWERS-Automation should be used with caution, so as
not to degrade the customer experience or compromise the
integrity of your relationship.
It is important to keep outbound communications as
customer-centric as possible, rather than company-centric.
Goals are ________________, whereas objectives are
___________________. (select all that are true) - ANSWERS-
· Broad, Specific
, · Strategic, Tactical
· Longer term, shorter term
Goals and objectives are the same and can be used
interchangeably. - ANSWERS-False
Setting objectives allows you to ______________________.
(select all that apply) - ANSWERS-Ensure focus and direction
Determine if you are making progress towards success
Objectives aid or support goal attainment. - ANSWERS-True
Which of the following is true about setting objectives?
(select all that are true) - ANSWERS-They should outline
specific actions you are going to take.
They have a mid- to short- term timeframe.
They must be measurable and tangible.
ACTUAL QUESTIONS AND CORRECTLY
WELL DEFINED ANSWERS LATEST
ALREADY GRADED A+
Effective capacity planning will enable you to
______________. - ANSWERS-All of the Above
Which of the following statements are true about using
technology to engage with customers? (select all that apply)
- ANSWERS-Automation should be used with caution, so as
not to degrade the customer experience or compromise the
integrity of your relationship.
It is important to keep outbound communications as
customer-centric as possible, rather than company-centric.
Goals are ________________, whereas objectives are
___________________. (select all that are true) - ANSWERS-
· Broad, Specific
, · Strategic, Tactical
· Longer term, shorter term
Goals and objectives are the same and can be used
interchangeably. - ANSWERS-False
Setting objectives allows you to ______________________.
(select all that apply) - ANSWERS-Ensure focus and direction
Determine if you are making progress towards success
Objectives aid or support goal attainment. - ANSWERS-True
Which of the following is true about setting objectives?
(select all that are true) - ANSWERS-They should outline
specific actions you are going to take.
They have a mid- to short- term timeframe.
They must be measurable and tangible.
