CRCR Certification Actual Exam
Questions and Correct Answers 2026
D
O
N
O
T/F Consents are signed as part of the post-service
process - ✔✔ANSWER ✔✔-False
T
C
O
T/F Patient service costs are calculated in the
PY
preserviceprocess for scheduled patients -
✔✔ANSWER
✔✔-True
T/F The patient is scheduled and registered for
service is a time-of-service activity - ✔✔ANSWER
,✔✔-False
T/F The patient account is monitored for payment is
a time-of-service activity - ✔✔ANSWER ✔✔-False
T/F Case management and discharge planning
D
services are a post-service activity - ✔✔ANSWER
O
✔✔-False
N
O
T/F Sending the bill electronically to the health plan
T
is a time-of-service activity - ✔✔ANSWER ✔✔-False
C
O
Revenue Cycle Initiatives - ✔✔ANSWER
PY
✔✔Healthcare Dollars & Sense:pt financial comm.
best practices, best practices for price transparency,
medical accounts resolution
,PFC Best Practices - ✔✔ANSWER ✔✔-6
areas:Annual staff training, training program topics,
process observation, executive level metrics
reporting, technology verification, feedback and
response
D
Where individuals and small businesses can
O
compare and purchase qualified health benefit
plans - ✔✔ANSWER ✔✔-Health Insurance
N
Marketplace/Health Insurance exchange
O
T
Medical Debt Task Force - ✔✔ANSWER
C
✔✔developed a best practice workflow that builds
O
off of HFMA's previous patient friendly billingwork
PY
and spansthe patient-centric revenue cycle.
The following statements describe best practices
established by the Medical Debt Task Force -
✔✔ANSWER ✔✔-Educate patients, coordinate to
, avoid duplicate patient contacts, be consistent in
key aspects of account resolution, follow best
practices for communication
Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS) - ✔✔ANSWER
D
✔✔-standardized method for evaluating patients'
O
perspective on hospital care
N
O
Hard Costs - ✔✔ANSWER ✔✔-loss of future
T
revenue
C
O
Soft Costs - ✔✔ANSWER ✔✔-customer's passing on
PY
information about their negative experience to
potential patients or through social media channels
Post Acute Services - ✔✔ANSWER ✔✔-include
skilled nursing , home health, durable medical
equipment, hospice, and assisted living
Questions and Correct Answers 2026
D
O
N
O
T/F Consents are signed as part of the post-service
process - ✔✔ANSWER ✔✔-False
T
C
O
T/F Patient service costs are calculated in the
PY
preserviceprocess for scheduled patients -
✔✔ANSWER
✔✔-True
T/F The patient is scheduled and registered for
service is a time-of-service activity - ✔✔ANSWER
,✔✔-False
T/F The patient account is monitored for payment is
a time-of-service activity - ✔✔ANSWER ✔✔-False
T/F Case management and discharge planning
D
services are a post-service activity - ✔✔ANSWER
O
✔✔-False
N
O
T/F Sending the bill electronically to the health plan
T
is a time-of-service activity - ✔✔ANSWER ✔✔-False
C
O
Revenue Cycle Initiatives - ✔✔ANSWER
PY
✔✔Healthcare Dollars & Sense:pt financial comm.
best practices, best practices for price transparency,
medical accounts resolution
,PFC Best Practices - ✔✔ANSWER ✔✔-6
areas:Annual staff training, training program topics,
process observation, executive level metrics
reporting, technology verification, feedback and
response
D
Where individuals and small businesses can
O
compare and purchase qualified health benefit
plans - ✔✔ANSWER ✔✔-Health Insurance
N
Marketplace/Health Insurance exchange
O
T
Medical Debt Task Force - ✔✔ANSWER
C
✔✔developed a best practice workflow that builds
O
off of HFMA's previous patient friendly billingwork
PY
and spansthe patient-centric revenue cycle.
The following statements describe best practices
established by the Medical Debt Task Force -
✔✔ANSWER ✔✔-Educate patients, coordinate to
, avoid duplicate patient contacts, be consistent in
key aspects of account resolution, follow best
practices for communication
Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS) - ✔✔ANSWER
D
✔✔-standardized method for evaluating patients'
O
perspective on hospital care
N
O
Hard Costs - ✔✔ANSWER ✔✔-loss of future
T
revenue
C
O
Soft Costs - ✔✔ANSWER ✔✔-customer's passing on
PY
information about their negative experience to
potential patients or through social media channels
Post Acute Services - ✔✔ANSWER ✔✔-include
skilled nursing , home health, durable medical
equipment, hospice, and assisted living
