MHR CORE MAIN REVIEW EXAM QUESTIONS AND
ANSWERS SURE A+
✔✔Deflecting - ✔✔Redirecting the conversation to avoid conflict or keep it productive
✔✔Probing - ✔✔Asking questions to gain deeper understanding
✔✔Advising - ✔✔Giving suggestions based on what was heard
✔✔Surface-Level Listening - ✔✔Basic listening behaviors like nodding or repeating
without real understanding
✔✔Empathic Listening - ✔✔Deep listening that shows genuine understanding and
emotional connection
✔✔Social Exchange Theory - ✔✔The idea that relationships are based on reciprocity
and mutual exchange
✔✔Reciprocity Norm - ✔✔The expectation that people will return favors or positive
treatment
✔✔Perceived Organizational Support (POS) - ✔✔The degree to which employees feel
valued and supported by their organization
, ✔✔Employee Voice Behavior - ✔✔When employees speak up with ideas, concerns, or
suggestions
✔✔Mechanistic Structure - ✔✔A rigid, hierarchical organization with strict rules and
centralized authority
✔✔Organic Structure - ✔✔A flexible, decentralized organization with fewer rules and
more collaboration
✔✔Transformational Leadership - ✔✔A leadership style that inspires, motivates, and
drives change
✔✔Transactional Leadership - ✔✔A leadership style based on rewards and
punishments to achieve performance
✔✔Formalization - ✔✔The extent to which rules and procedures are written and
enforced
✔✔Mechanistic → Transactional - ✔✔Mechanistic structures support transactional
leadership because of control, hierarchy, and rules
✔✔Organic → Transformational - ✔✔Organic structures support transformational
leadership because of flexibility and innovation
✔✔Servant Leadership - ✔✔A leadership style focused on serving employees and
helping them grow
✔✔Charismatic Leadership - ✔✔A leadership style where leaders inspire through
personality, vision, and charm
✔✔Self-Determination Theory (SDT) - ✔✔A theory stating motivation comes from
autonomy, competence, and relatedness
✔✔Autonomy - ✔✔Feeling in control of your own work
✔✔Competence - ✔✔Feeling capable and skilled
✔✔Relatedness - ✔✔Feeling connected to others
✔✔Servant Leadership & SDT - ✔✔Supports autonomy, competence, and relatedness
by focusing on employee growth
ANSWERS SURE A+
✔✔Deflecting - ✔✔Redirecting the conversation to avoid conflict or keep it productive
✔✔Probing - ✔✔Asking questions to gain deeper understanding
✔✔Advising - ✔✔Giving suggestions based on what was heard
✔✔Surface-Level Listening - ✔✔Basic listening behaviors like nodding or repeating
without real understanding
✔✔Empathic Listening - ✔✔Deep listening that shows genuine understanding and
emotional connection
✔✔Social Exchange Theory - ✔✔The idea that relationships are based on reciprocity
and mutual exchange
✔✔Reciprocity Norm - ✔✔The expectation that people will return favors or positive
treatment
✔✔Perceived Organizational Support (POS) - ✔✔The degree to which employees feel
valued and supported by their organization
, ✔✔Employee Voice Behavior - ✔✔When employees speak up with ideas, concerns, or
suggestions
✔✔Mechanistic Structure - ✔✔A rigid, hierarchical organization with strict rules and
centralized authority
✔✔Organic Structure - ✔✔A flexible, decentralized organization with fewer rules and
more collaboration
✔✔Transformational Leadership - ✔✔A leadership style that inspires, motivates, and
drives change
✔✔Transactional Leadership - ✔✔A leadership style based on rewards and
punishments to achieve performance
✔✔Formalization - ✔✔The extent to which rules and procedures are written and
enforced
✔✔Mechanistic → Transactional - ✔✔Mechanistic structures support transactional
leadership because of control, hierarchy, and rules
✔✔Organic → Transformational - ✔✔Organic structures support transformational
leadership because of flexibility and innovation
✔✔Servant Leadership - ✔✔A leadership style focused on serving employees and
helping them grow
✔✔Charismatic Leadership - ✔✔A leadership style where leaders inspire through
personality, vision, and charm
✔✔Self-Determination Theory (SDT) - ✔✔A theory stating motivation comes from
autonomy, competence, and relatedness
✔✔Autonomy - ✔✔Feeling in control of your own work
✔✔Competence - ✔✔Feeling capable and skilled
✔✔Relatedness - ✔✔Feeling connected to others
✔✔Servant Leadership & SDT - ✔✔Supports autonomy, competence, and relatedness
by focusing on employee growth
