CHL Certification Exam Review 2026–2027 | Final
Exam Practice Questions & Answers
Skill Set - correct answers -The skills required to accomplish a specific task or function.
Span of Control - correct answers -The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases
Unity of command - correct answers -An organizing principle that suggests each employee should only
have one supervisor.
input - correct answers -A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - correct answers -The work in Sterile Storage area does NOT include _______.
Culture - correct answers -The beliefs, values, and norms shared by department personnel that are
considered valid, and are passed onto new employees in the department.
Zero-tolerance Policy - correct answers -A policy that permits no amount of leniency regarding harassing
behavior.
Discrimination - correct answers -Unfavorable or unfair treatment on the basis of an individual's race,
religion, gender, national origin, disability, age, and in some states and communities, sexual orientation.
Mission Statement - correct answers -Successful team leaders and their teams develop goals based on
their facilities _______.
1
,C-Suite - correct answers -Those in the highest healthcare administrative levels, also called Executive
Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - correct answers -This position leads patient care services, and oversees the
nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - correct answers -This leader is responsible for the policies and practices
used to manage direct patient care
CNO - correct answers -Chief Nursing Officer
CPCP - correct answers -Chief of Patient Care Practice
COS - correct answers -Chief of Surgery
CMO - correct answers -Chief Medical Officer
CCU - correct answers -This nursing unit is reserved for patients with intensive nursing needs that
require skilled nursing or constant care and supervision.
CCU - correct answers -Critical Care Unit
ICU - correct answers -Intensive Care Unit
2
,ITU - correct answers -Intensive Therapy Unit
Educational Systems - correct answers -Useful sources of data to generate information that specifies
actual departmental performance do not include _____
Dashboard - correct answers -A collection of statistical data about a CS department's key performance
indicators that indicate the extent to which goals are being attained
KPI - correct answers -Key Performance Indicator
Key Performance Indicator - correct answers -A measurable assessment factor such as item accuracy,
case carts per technician, and sterilization accuracy
CSR - correct answers -Customer Satisfaction Ratio
PII - correct answers -Performance Improvement Indicator
PPI - correct answers -Performance and Productivity Indicator
Daily - correct answers -CS leaders should receive information ______ about back-orders, patient
census, OR and ancillary department procedure schedules
Organizational Chart - correct answers -A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
3
, Benchmark - correct answers -A standard used to compare and improve a department's own products
or services by measuring them against specified standards
Best Practices - correct answers -Activities or procedures that are successful in one situation, and may
be successful in a similar situation in another department or organization
Policy - correct answers -A predetermined course of action that identifies a key activity, and provides a
general strategy; a written statement of intent
Compliance - correct answers -The act of following identified regulations and standards
Delegation - correct answers -The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Stakeholder - correct answers -A person or department with a vested interest in the successful outcome
of a product or service
EMTALA - correct answers -Emergency Medical Treatment and Active Labor Act
EMTALA - correct answers -A federal act that requires hospitals to provide emergency treatment to all
individuals regardless of their insurance status or ability to pay
Personal Performance-based interview - correct answers -A strategy that uses open-ended questions
during applicant selection, performance appraisal, and other interviews to generate information that
suggests inteviewee reactions to specific situations
4
Exam Practice Questions & Answers
Skill Set - correct answers -The skills required to accomplish a specific task or function.
Span of Control - correct answers -The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases
Unity of command - correct answers -An organizing principle that suggests each employee should only
have one supervisor.
input - correct answers -A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - correct answers -The work in Sterile Storage area does NOT include _______.
Culture - correct answers -The beliefs, values, and norms shared by department personnel that are
considered valid, and are passed onto new employees in the department.
Zero-tolerance Policy - correct answers -A policy that permits no amount of leniency regarding harassing
behavior.
Discrimination - correct answers -Unfavorable or unfair treatment on the basis of an individual's race,
religion, gender, national origin, disability, age, and in some states and communities, sexual orientation.
Mission Statement - correct answers -Successful team leaders and their teams develop goals based on
their facilities _______.
1
,C-Suite - correct answers -Those in the highest healthcare administrative levels, also called Executive
Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - correct answers -This position leads patient care services, and oversees the
nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - correct answers -This leader is responsible for the policies and practices
used to manage direct patient care
CNO - correct answers -Chief Nursing Officer
CPCP - correct answers -Chief of Patient Care Practice
COS - correct answers -Chief of Surgery
CMO - correct answers -Chief Medical Officer
CCU - correct answers -This nursing unit is reserved for patients with intensive nursing needs that
require skilled nursing or constant care and supervision.
CCU - correct answers -Critical Care Unit
ICU - correct answers -Intensive Care Unit
2
,ITU - correct answers -Intensive Therapy Unit
Educational Systems - correct answers -Useful sources of data to generate information that specifies
actual departmental performance do not include _____
Dashboard - correct answers -A collection of statistical data about a CS department's key performance
indicators that indicate the extent to which goals are being attained
KPI - correct answers -Key Performance Indicator
Key Performance Indicator - correct answers -A measurable assessment factor such as item accuracy,
case carts per technician, and sterilization accuracy
CSR - correct answers -Customer Satisfaction Ratio
PII - correct answers -Performance Improvement Indicator
PPI - correct answers -Performance and Productivity Indicator
Daily - correct answers -CS leaders should receive information ______ about back-orders, patient
census, OR and ancillary department procedure schedules
Organizational Chart - correct answers -A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
3
, Benchmark - correct answers -A standard used to compare and improve a department's own products
or services by measuring them against specified standards
Best Practices - correct answers -Activities or procedures that are successful in one situation, and may
be successful in a similar situation in another department or organization
Policy - correct answers -A predetermined course of action that identifies a key activity, and provides a
general strategy; a written statement of intent
Compliance - correct answers -The act of following identified regulations and standards
Delegation - correct answers -The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Stakeholder - correct answers -A person or department with a vested interest in the successful outcome
of a product or service
EMTALA - correct answers -Emergency Medical Treatment and Active Labor Act
EMTALA - correct answers -A federal act that requires hospitals to provide emergency treatment to all
individuals regardless of their insurance status or ability to pay
Personal Performance-based interview - correct answers -A strategy that uses open-ended questions
during applicant selection, performance appraisal, and other interviews to generate information that
suggests inteviewee reactions to specific situations
4
