HSPA CHAPTER 18 WORKBOOK EXAM QUIZZES
WITH ACTUAL ANSWERS .
Nurses, physicians and other professionals working in healthcare facility are ______ customers of Sterile
Processing. - correct Answers -internal
_______ _______ identifies and resolves work-related problems. - correct Answers -Process
improvement
_______ is defined as the consistent delivery of products and services accroding to established
standards. - correct Answers -Quality
The ________ must be the center of every quality concern. - correct Answers -patient
The ____ ____ _____ process looks backward at an event to identify the root cause and help prevent it
from reoccurring. - correct Answers -root cause analysis
The quality process that focuses on developing and delivering near-perfect products and services is
called ____ ______. - correct Answers -Six Sigma
_____ ____ is an internal standard used by participating organizations to help ensure their quality
management system is effective. - correct Answers -ISO 9000
The act of granting authority to employees to make decisions within areas of responsibility is called
__________. - correct Answers -empowerment
A series of work activities that produces a product or service is called a _____ ______. - correct Answers
-work process
1
WITH ACTUAL ANSWERS .
Nurses, physicians and other professionals working in healthcare facility are ______ customers of Sterile
Processing. - correct Answers -internal
_______ _______ identifies and resolves work-related problems. - correct Answers -Process
improvement
_______ is defined as the consistent delivery of products and services accroding to established
standards. - correct Answers -Quality
The ________ must be the center of every quality concern. - correct Answers -patient
The ____ ____ _____ process looks backward at an event to identify the root cause and help prevent it
from reoccurring. - correct Answers -root cause analysis
The quality process that focuses on developing and delivering near-perfect products and services is
called ____ ______. - correct Answers -Six Sigma
_____ ____ is an internal standard used by participating organizations to help ensure their quality
management system is effective. - correct Answers -ISO 9000
The act of granting authority to employees to make decisions within areas of responsibility is called
__________. - correct Answers -empowerment
A series of work activities that produces a product or service is called a _____ ______. - correct Answers
-work process
1
