TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
’’
lOMoAR cPSD| 11700591
,
,Answers are at the end of each Chapter
sw sw sw sw sw sw sw
Chapter’ 1
MULTIPLE’CHOICE.
Choose’ the’ one’ alternative’ that’ best’ completes’ the’ statement’ or’ answers’ the’ questio
n.
1) Human’ resources’ management’ refers’ to:
A) the’ management’ of’ people’ in’ organizations.
B) concepts’ and’ techniques’ for’ organizing’ work’ activities.
C) all’ managerial’ activities.
D) concepts’ and’ techniques’ used’ in’ leading’ people’ at’ work.
E) management’ techniques’ for’ controlling’ people’ at’ work.
2) The’ knowledge,’ education,’ training,’ skills,’ and’ expertise’ of’ a’ firm's’ workers’ is’ known’ as:
A) physical’ capital.
B) management's’philosophy.
C) human’ capital.
D) production’ capital.
E) cultural’ diversity.
3) Human’ resources’ practices’ that’ support’ strategy’include:
A) performance’management.
B) production’ scheduling.
C) policies’ and’ procedures.
D) staffing’ practices.
E) rewards’ practices.
4) A’company’utilizes’a’system’to’measure’the’impact’of’Human’Resources’which’balances’measures’relat’ing
’to’financial’results,’customers,’internal’business’processes’and’human’capital’management.’This’system’is’knows’
as’the:
A) HRIS.
B) balanced’ strategy.
C) Human’ Capital’ Index.
D) balanced’ scorecard.
E) none’ of’ the’ above.
5) You’have’been’tasked’ with’building’employee’engagement’at’the’firm’ you’ work’for.’Strategic’hu’m
an’resources’initiatives’you’would’consider’implementing’include:
A) employee’recognition’ programs’ and’ management’ development’ programs.
B) diversity’ programs.
C) employee’ recognition’ programs.
D) employee’ relations’ activity.
E) job’ design’ indicators.
6) HR’department’staff’members’are’traditionally’involved’in’key’operational’responsibilities.’Which’of’th
e’following’is’an’operational’responsibility?
A) setting’ goals’ and’ objectives
B) collecting’metrics
C) analyzing’metrics
D) interpreting’human’ right’ laws
E) interpreting’ health’ and’ safety’legislation
, 7) Being’completely’familiar’with’employment’legislation,’HR’policies’and’procedures,’collective’agree’ m
ents,’ and’ the’ outcome’ of’recent’ arbitration’ hearings’ and’ court’ decisions’ is’ most’ closely’related’ with’ which’of’
the’following’HR’activities?
A) serving’ as’ a’ consultant
B) formulating’policies’ and’ procedures
C) offering’ advice
D) providing’ services
E) serving’as’ a’ change’ agent
8) The’practice’of’ contracting’with’ outside’vendors’ to’handle’ specified’ functions’ on’ a’permanent’ basi’s
’is’known’as
A) hiring’ temporary’ employees.
B) payroll’ and’ benefits’ administration.
C) contract’ administration.
D) outsourcing.
E) labour-management’ relations.
9) The’company's’plan’for’how’it’will’balance’its’internal’strengths’and’weaknesses’with’exter’na
l’ opportunities’ and’ threats’ in’ order’ to’ maintain’ competitive’ advantage’ is’ known’ as
A) HR’ strategy.
B) strategy.
C) environmental’ scanning.
D) policies’ and’ procedures.
E) none’ of’ the’ above.
10) Rita’ is’ the’ HR’ Director’ of’ a’ manufacturing’ company.’ She’ recently’ undertook’ research’ to’ identify’ c’
ompetitor’compensation’ and’incentive’plans,’information’about’ pending’legislative’changes’ and’ availability’o
f’ talent’ in’ the’ labour’ market’ for’ the’ upcoming’ strategic’ planning’ meeting.’ Rita’ was’ conducting:
A) environmental’ scanning.
B) an’ employee’ engagement’ survey.
C) an’ external’ market’ survey.
D) an’ envrionmental’ study.
E) an’ external’ opportunities/threats’ study.
11) The’HR’manager’of’Smith’&’Yu’company’was’heavily’involved’in’a’downsizing’exercise’of’the’compa’ny's
’ sales’ force’ due’ to’ an’ economic’ downturn.’ He’ was’ also’ involved’ in’ arranging’ for’ outplacement’ services’ a’nd’e
mployee’retention’programs’as’well’as’restructuring’of’the’business’following’the’downsizing.’This’is’an’e’xample’
of’HR's’role’in:
A) formulating’strategy.
B) operational’ activities.
C) environmental’ scanning.
D) environmental’ scanning’ and’ executing’ strategy.
E) executing’ strategy.
12) The’core’values,’beliefs,’ and’ assumptions’that’are’ widely’shared’by’members’of’an’ organization’are’ kn’o
wn’as:
A) organizational’ climate.
B) the’ strategic’ plan.
C) the’ mission’ statement.
D) organizational’ culture.
E) the’ pervading’ atmosphere.
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
’’
lOMoAR cPSD| 11700591
,
,Answers are at the end of each Chapter
sw sw sw sw sw sw sw
Chapter’ 1
MULTIPLE’CHOICE.
Choose’ the’ one’ alternative’ that’ best’ completes’ the’ statement’ or’ answers’ the’ questio
n.
1) Human’ resources’ management’ refers’ to:
A) the’ management’ of’ people’ in’ organizations.
B) concepts’ and’ techniques’ for’ organizing’ work’ activities.
C) all’ managerial’ activities.
D) concepts’ and’ techniques’ used’ in’ leading’ people’ at’ work.
E) management’ techniques’ for’ controlling’ people’ at’ work.
2) The’ knowledge,’ education,’ training,’ skills,’ and’ expertise’ of’ a’ firm's’ workers’ is’ known’ as:
A) physical’ capital.
B) management's’philosophy.
C) human’ capital.
D) production’ capital.
E) cultural’ diversity.
3) Human’ resources’ practices’ that’ support’ strategy’include:
A) performance’management.
B) production’ scheduling.
C) policies’ and’ procedures.
D) staffing’ practices.
E) rewards’ practices.
4) A’company’utilizes’a’system’to’measure’the’impact’of’Human’Resources’which’balances’measures’relat’ing
’to’financial’results,’customers,’internal’business’processes’and’human’capital’management.’This’system’is’knows’
as’the:
A) HRIS.
B) balanced’ strategy.
C) Human’ Capital’ Index.
D) balanced’ scorecard.
E) none’ of’ the’ above.
5) You’have’been’tasked’ with’building’employee’engagement’at’the’firm’ you’ work’for.’Strategic’hu’m
an’resources’initiatives’you’would’consider’implementing’include:
A) employee’recognition’ programs’ and’ management’ development’ programs.
B) diversity’ programs.
C) employee’ recognition’ programs.
D) employee’ relations’ activity.
E) job’ design’ indicators.
6) HR’department’staff’members’are’traditionally’involved’in’key’operational’responsibilities.’Which’of’th
e’following’is’an’operational’responsibility?
A) setting’ goals’ and’ objectives
B) collecting’metrics
C) analyzing’metrics
D) interpreting’human’ right’ laws
E) interpreting’ health’ and’ safety’legislation
, 7) Being’completely’familiar’with’employment’legislation,’HR’policies’and’procedures,’collective’agree’ m
ents,’ and’ the’ outcome’ of’recent’ arbitration’ hearings’ and’ court’ decisions’ is’ most’ closely’related’ with’ which’of’
the’following’HR’activities?
A) serving’ as’ a’ consultant
B) formulating’policies’ and’ procedures
C) offering’ advice
D) providing’ services
E) serving’as’ a’ change’ agent
8) The’practice’of’ contracting’with’ outside’vendors’ to’handle’ specified’ functions’ on’ a’permanent’ basi’s
’is’known’as
A) hiring’ temporary’ employees.
B) payroll’ and’ benefits’ administration.
C) contract’ administration.
D) outsourcing.
E) labour-management’ relations.
9) The’company's’plan’for’how’it’will’balance’its’internal’strengths’and’weaknesses’with’exter’na
l’ opportunities’ and’ threats’ in’ order’ to’ maintain’ competitive’ advantage’ is’ known’ as
A) HR’ strategy.
B) strategy.
C) environmental’ scanning.
D) policies’ and’ procedures.
E) none’ of’ the’ above.
10) Rita’ is’ the’ HR’ Director’ of’ a’ manufacturing’ company.’ She’ recently’ undertook’ research’ to’ identify’ c’
ompetitor’compensation’ and’incentive’plans,’information’about’ pending’legislative’changes’ and’ availability’o
f’ talent’ in’ the’ labour’ market’ for’ the’ upcoming’ strategic’ planning’ meeting.’ Rita’ was’ conducting:
A) environmental’ scanning.
B) an’ employee’ engagement’ survey.
C) an’ external’ market’ survey.
D) an’ envrionmental’ study.
E) an’ external’ opportunities/threats’ study.
11) The’HR’manager’of’Smith’&’Yu’company’was’heavily’involved’in’a’downsizing’exercise’of’the’compa’ny's
’ sales’ force’ due’ to’ an’ economic’ downturn.’ He’ was’ also’ involved’ in’ arranging’ for’ outplacement’ services’ a’nd’e
mployee’retention’programs’as’well’as’restructuring’of’the’business’following’the’downsizing.’This’is’an’e’xample’
of’HR's’role’in:
A) formulating’strategy.
B) operational’ activities.
C) environmental’ scanning.
D) environmental’ scanning’ and’ executing’ strategy.
E) executing’ strategy.
12) The’core’values,’beliefs,’ and’ assumptions’that’are’ widely’shared’by’members’of’an’ organization’are’ kn’o
wn’as:
A) organizational’ climate.
B) the’ strategic’ plan.
C) the’ mission’ statement.
D) organizational’ culture.
E) the’ pervading’ atmosphere.
