HFT 1000 EXAM 1 QUESTIONS WITH VERIFIED
ANSWERS
True - Answers - Globally: Hospitality is one of the fastest growing industries in the
world.
True - Answers - Dynamic: Hospitality is fast paced, exciting and every day is different.
Service Industry - Answers - Hospitality enterprises are part of the ________.
intangible - Answers - The hospitality product is _____.
i.e. employee/guest interaction
True - Answers - Hospitality differs from traditional manufacturing industries that
produce goods. The manufacturing product is tangible (you can hold onto it) i.e. pair of
jeans
Food
Beverages
Lodging
Entertainment - Answers - Businesses in the hospitality industry are generally service
organizations that offer:
"The Moment of Truth" - Answers - A term used in the service industry to describe
numerous experiences that happen simultaneously in hospitality organizations, refers to
any time the guest comes in contact with anything or anyone that represents the
operation. Cannot be taken back or done over again.
Agriculture
Manufacturing
Service - Answers - Hospitality economy is made up of 3 separate parts:
True - Answers - The shift of dominance from agriculture and manufacturing to service
has required people to acquire different skills.
True - Answers - There is no tangible product
True - Answers - The product is mostly service.
True - Answers - The quality of that product (the service experience) rests in the mind of
the guest.
, True - Answers - The skills needed are more interpersonal and intellectual than in the
past.
Lodging
Food Service - Answers - Largest Hospitality Industry Segments:
Recreation
Entertainment
Travel - Answers - Smaller industry segments, yet thriving are:
Resorts
Inns
Economy motel
Bed and Breakfast
Mega Hotel
Exclusive converted castle - Answers - Many different types of lodging: (hint: all have
sleeping rooms)
Profitability percentage - Answers - The ____ of a sold guest room is usually higher
than from selling a meal.
True - Answers - The guest, not management, determines perceived Quality & Value.
Perishable product - Answers - If a room is not sold on any one night, that revenue is
lost forever, also know as a ____.
Food Service - Answers - This part of the hospitality industry is growing at a dramatic
rate.
True - Answers - Managements Challenge: knowing how to sell that room based on
customer's expectation and their perception of value.
-More families are eating out instead of home
-Changing demographic profile of families
-To meet economic needs - more adults are working, and working longer hours
-Inadequate time to prepare meals - Answers - Food Service growth primarily resulting
from lifestyle changes among society such as:
-Hunger (duh)
-Getting together with friends
-Special Occasions
-Impressing someone special - Answers - Food service business is also growing
because it caters to many types of consumers' specific needs such as:
Ambiance/Servicescape - Answers - -Decor
-Sound level
ANSWERS
True - Answers - Globally: Hospitality is one of the fastest growing industries in the
world.
True - Answers - Dynamic: Hospitality is fast paced, exciting and every day is different.
Service Industry - Answers - Hospitality enterprises are part of the ________.
intangible - Answers - The hospitality product is _____.
i.e. employee/guest interaction
True - Answers - Hospitality differs from traditional manufacturing industries that
produce goods. The manufacturing product is tangible (you can hold onto it) i.e. pair of
jeans
Food
Beverages
Lodging
Entertainment - Answers - Businesses in the hospitality industry are generally service
organizations that offer:
"The Moment of Truth" - Answers - A term used in the service industry to describe
numerous experiences that happen simultaneously in hospitality organizations, refers to
any time the guest comes in contact with anything or anyone that represents the
operation. Cannot be taken back or done over again.
Agriculture
Manufacturing
Service - Answers - Hospitality economy is made up of 3 separate parts:
True - Answers - The shift of dominance from agriculture and manufacturing to service
has required people to acquire different skills.
True - Answers - There is no tangible product
True - Answers - The product is mostly service.
True - Answers - The quality of that product (the service experience) rests in the mind of
the guest.
, True - Answers - The skills needed are more interpersonal and intellectual than in the
past.
Lodging
Food Service - Answers - Largest Hospitality Industry Segments:
Recreation
Entertainment
Travel - Answers - Smaller industry segments, yet thriving are:
Resorts
Inns
Economy motel
Bed and Breakfast
Mega Hotel
Exclusive converted castle - Answers - Many different types of lodging: (hint: all have
sleeping rooms)
Profitability percentage - Answers - The ____ of a sold guest room is usually higher
than from selling a meal.
True - Answers - The guest, not management, determines perceived Quality & Value.
Perishable product - Answers - If a room is not sold on any one night, that revenue is
lost forever, also know as a ____.
Food Service - Answers - This part of the hospitality industry is growing at a dramatic
rate.
True - Answers - Managements Challenge: knowing how to sell that room based on
customer's expectation and their perception of value.
-More families are eating out instead of home
-Changing demographic profile of families
-To meet economic needs - more adults are working, and working longer hours
-Inadequate time to prepare meals - Answers - Food Service growth primarily resulting
from lifestyle changes among society such as:
-Hunger (duh)
-Getting together with friends
-Special Occasions
-Impressing someone special - Answers - Food service business is also growing
because it caters to many types of consumers' specific needs such as:
Ambiance/Servicescape - Answers - -Decor
-Sound level
