COMPLETE EXAM REVIEW
Midterm Review Section - ANS ✔✔...
What do all processes have?
A. purchased materials and services
B. equipment and facilities
C. inputs and outputs
D. workers and managers - ANS ✔✔C. inputs and outputs
Operations management is part of a production system that can be described in the following
manner:
Organization: inputs → processes → outputs.
Which one of the following correctly describes a production system?
Part 2
A.
Telephone company: satellitesright arrow→cablesright arrow→communication
B.
Airline: pilotsright arrow→planesright arrow→transportation
C.
Bank: tellersright arrow→computer equipmentright arrow→deposits
D.
Furniture manufacturer: woodright arrow→sandingright arrow→chair - ANS ✔✔D.
Furniture manufacturer: woodright arrow→sandingright arrow→chair
,Which one of the following statements is more of a general characteristic of a service
organization, as compared to a manufacturing organization?
A.
The response time is longer.
B.
Quality is not easily measured.
C.
There is less customer contact.
D.
Output can be inventoried. - ANS ✔✔B.
Quality is not easily measured.
Service processes usually have:
A.
physical, durable output.
B.
shorter response times.
C.
output that can be inventoried.
D.
low levels of customer contact. - ANS ✔✔B.
shorter response times.
A process involves transforming inputs into outputs.
True
False - ANS ✔✔True
, Every process has a customer.
True
False - ANS ✔✔True
Competitive priorities are the means by which operations implements the firm's corporate
strategies.
True
False - ANS ✔✔False
Volume flexibility is handling a wide assortment of products or services efficiently.
True
False - ANS ✔✔False
Admission to the prestigious school had become so competitive that a high GPA is no longer
enough to separate one fresh-faced high school student from another. Today's outstanding
candidate must also demonstrate their involvement in a myriad of extracurricular activities in
order to be admitted. It seems that good grades are now:
A.
a needs assessment.
B.
a mission statement.
C.
order qualifiers.
D.
order winners. - ANS ✔✔C.
order qualifiers.