Test Bank for Communication in Nursing, 8th Edition by Julia Balzer Riley all 30 chapters

TEST BANK Communication in Nursing 8th
S S S S S S




Edition Julia Balzer Riley All Chapters 1-
S S S S S S




30

, Table of Contents
S S S


ChapterS1:SResponsible,SAssertive,SCaringSCommunicationSinSNursingSChapterS 2:
STheSClient-


NurseSRelationship:SASHelpingSRelationshipSChapterS3:SSolvingSProblemsS
Together
ChapterS4:SUnderstandingSEachSOther:SCommunicationSandSCultureSChapt
erS5:SDemonstratingSWarmth
ChapterS6:SShowingSRespectSCha
pterS7:SBeingSGenuineSChapterS8:SB
eingSEmpatheticSChapterS9:
UsingSSelf-DisclosureSChapterS10:
BeingSspecificSChapterS11:SAsking
SQuestionsSChapterS12:SExpressin


gSOpinionsSChapterS13:SUsingSHum
or
ChapterS14:SEmbracingStheSSpiritualSJourneySofSHealthSCaring,SMeaningSMakingSChapterS15:SRequesti
ngSSupport
ChapterS16:SOvercomingSEvaluationSAnxietySCha
pterS17:SWorkingSwithSFeedbackSChapterS18:SU
singSRelaxationStechnique
ChapterS19:SIncorporatingSImagerySinSProfessionalSPracticeSandSSelf-
CareSChapterS20SIncorporatingSPositiveSSelf-Talk
ChapterS21:S LearningStoSWorkSTogetherSinSGroups
ChapterS22:STheSChangingSWorldSofSElectronicSCommunicationSChapt
erS23:SLearningSConfrontationSskills
ChapterS24:SRefusingSUnreasonableSRequests
ChapterS25:SCommunicatingSAssertivelySandSResponsiblySwithSDistressedSClientsSandSColleagues
SChapterS26:SCommunicatingSAssertivelySandSResponsiblySwithSAggressiveSClientsSandSColleaguesS Chapt


erS27:SCommunicatingSAssertivelySandSResponsiblySwithSUnpopularSClients
ChapterS29:SCommunicatingSatStheSEnd-of-
LifeSChapterS30:SContinuingStheSCommitment

,Chapter 1: Responsible, Assertive, Caring Communication in Nursing
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MultipleSChoice


1. STheSnurseSplansStoSdelegateSaSclient’sSpersonalShygieneStoSaSnursingSassistant.
SWhichSstatementSifSmadeSbyStheSnurseStoStheSnursingSassistantSisSassertive?




a. “WouldSyouSmindShelpingStheSclientSwithSaSbathSwhenSyouShaveStime?SIfSnot,SISwillSskipS
mySlunchSandSdoSitSmyself.”
b. “YouSneverSgetSyourSworkSdoneSandSareSalwaysSonStheSphone.SYouSneedStoShelpStheS
clientSrightSnowSwithSaSbath,SorSISwillSwriteSyouSup.”
c. “TheSclientSneedsShelpSwithSbathing.SISwantSyouStoSassistStheSclientSnow,SandSyouScanS
goStoSlunchSwhenSyouSareSfinished.”
d. “IShaveSimportantSworkStoScompleteSthisSmorning.SYouSwillSassistStheSclientSwithSaS
bath.SDoSnotStakeSaSbreakSuntilSyouShaveSfinished.”

ANS:C
AnSassertiveSstatementSisSclear,Sdirect,SandSrespectful;StheSnurseSshouldSuseSassertiveSrights,
SavoidSirrationalSbeliefs,SandSuseStheSDescribeSExpressSSpecifySConsequenceSscriptStoSformulateS a

nSassertiveSresponse.SDescribe:S“TheSclientSneedsShelpSwithSbathing.”SExpressSandSSpecify:S“IS wa
ntSyouStoSassistStheSclientSnow.S”Consequence:S“YouScanSgoStoSlunchSwhenSyouSareSfinished.S ”Th
eSotherSstatementsSareSnonassertiveSorSaggressive:S“WouldSyouSmindShelpingStheSclientSwithS aSba
thSwhenSyouShaveStime?SIfSnot,SISwillSskipSmySlunchSandSdoSitSmyself.”SisSnonassertive,Shesita
nt,SandSapologetic.S“YouSneverSgetSyourSworkSdoneSandSareSalwaysSonStheSphone.SYouS need
StoShelpStheSclientSrightSnow SwithSaSbath,SorSISwillSwriteSyouSup.”SisSaggressive,Sblaming,S andSnegati

ve.S“IShaveSimportantSworkStoScompleteSthisSmorning.SYouSwillSassistStheSclientSwithSaSbath.SDoSnotSt
akeSaSbreakSuntilSyouShaveSfinished.”SisSaggressive,Ssarcastic,Suncaring,SandSsuperior.SDIF:SAnaly
sisSREF:Sp.S6STOP:SIntegratedSProcess:SCommunicationSandSDocumentationS MSC:SSafeSandSEffec
tiveSCareSEnvironment:SManagementSofSCare


2. AShospitalSnurseSisSconcernedSaboutStheSdemandsSofSprovidingSsafeScareStoSclientsSwhoS areS
seriouslySill.STheSnurseSmanagerSshouldSsuggestSwhichSinterventionStoSeffectivelyShelpS the
SnurseSbalanceStheSdemandingSworkSinStheShospitalSsetting?




a. DelegateSmoreStasksStoStheSunlicensedSnursingSpersonnelSonStheSunit.
b. RequestSaStransferStoSanotherSnursingScareSunitSwithSpatientsSwhoSareSstable.
c. WriteSdownSstoriesSinSaSjournalSaboutShowScaringSmakesSaSdifferenceSforSpatients.
d. UseSanSassertiveScommunicationSstyleSforSeverySpatient–

nurseSinteraction.SANS:C

, CaringSisStheSmoralSidealSthatSguidesSnursesSthroughStheScaregivingSprocess.SAlthoughSthereSisSs
atisfactionSinSbeingStechnologicallyScompetent,SthatSsatisfactionSisSnotSasSlastingSasStheS satisfactionSde
rivedS fromS meaningfulS momentsS ofS connectionS withS clients,S family,S andS colleagues.S DIF:
ApplicationSREF:Sp.S13STOP:SIntegratedSProcess:SCaringSMSC:SSafe
andSEffectiveSCareSEnvironment:SManagementSofSCare


3. WhichSnonverbalSaction(s)SwouldSbeSconsistentSwithSanSassertiveSstyleSofS
communication?S(SelectSallSthatSapply)

a. RelaxedSposture
b. EstablishedSeyeScontact
c. HandsSplacedSonShips
d. Distant,SsoftSvoice
e. Mask-likeSfacialSexpression

ANS:A,SB
AssertiveSstylesSofScommunicationSthatSareSnonverbalSincludeSaSrelaxedSstanceSandSeyesSthatS are
Swarm,SinScontact,SandSfrank.SAggressiveSstylesSofScommunicationSthatSareSnonverbalSinclud

eSexpressionless,Scold,Snarrowed,SorSstaringSeyesSandShandsSplacedSonShips.SASweak,Sdista
nt,SsoftSvoiceSisSaSnonassertiveSstyleSofSnonverbalScommunication.SDIF:SComprehensionS REF:Sp
p.S11-
12STOP:SIntegratedSProcess:SCommunicationSandSDocumentationSMSC:S PsychosocialSIntegrity

4. WhichSstatementSdescribesStheSaffectiveSaspectSofSlearningSeffective
ScommunicationSstrategies?




a. “TheSnurseSshouldSuseSclear,SdirectSstatementsSusingSobjectiveSwords.”
b. “TheSnurseSusesSbodySlanguageSthatSisScongruentSwithStheSverbalSmessage.”
c. “TheSnurseSbelievesSthatSpositiveScommunicationSstrategiesSbuildSconfidence.”
d. “TheSnurseSpracticesSassertiveSandSresponsibleScommunicationSstrategies.”

ANS:C
LearningSinvolvesSthreeSdomains:StheScognitiveSaspectsS(understandingSandSmeaning),SaffectiveS
aspectsS(feelings,Svalues,SandSattitudes),SandSpsychomotorSaspectsS(physicalScapability).Learning
SbasicScommunicationSskills SinvolvesStheScognitiveSdomain;SbuildingS confidenceSthroughSaSbeliefSi

nStheSvalueSandSimpactSofSpositiveScommunicationSisStheSaffectiveS domain;SandSputtingSskillsSin
toSactionSisStheSpsychomotorSdomain.DIF:SComprehensionSREF:Sp.S 13STOP:SIntegratedSProcess:
SCommunicationSandS DocumentationSMSC:SPsychosocialSIntegrity




5. TheSnurseSmanagerSasksStheSstaffSnurseStoSworkSanSextraSshift.SWhichSresponseSbyStheS staffS
nurseSisSassertiveSandSbasedSonSrationalSbeliefs?

a. “ISdon’tSwantSyouSupset,SsoSISwillSworkSextra.”