SALESFORCE CERTIFIED ADMINISTRATOR
COMPREHENSIVE REVIEW 2026 FULL
QUESTIONS AND VERIFIED ANSWERS
◉ Cloud Kicks wants to allow customers to create their own cases while
visiting its public homepage
What should the administrator recommend? Answer: Web-to-Case
◉ An Administrator supporting global team of salesforce users has been
asked to configure thecompany settings
Which two options should the administrator configure? Answer:
C.Default Language D.Currency Local
◉ Which item is available in a Lightning App where visibility is limited
to the Salesforce MobileApp? Answer: Utility Bar
◉ Users have noticed that when they click on a report in a dashboard to
view the report details, thevalues in the report are different from the
values displayed on the dashboard.What are the two reasons this is likely
to occur? Answer: The dashboard needs to be refreshed.
The running dashboard user and viewer have different permissions.
,◉ The Sales manager at DreamHouse Realty wants the sales users to
have a quick way to view and edit the Opportunities in their pipeline
expected to close in the next 90 days. What should an administrator do
to accomplish this request? Answer: Enable Sales Console and show
users how to open a tab for each opportunity in the pipeline thatmeets
the requirements.
◉ Sales raps at Ursa Solar are having difficulty managing deals. The
leadership team has askedthe administrator to help sales reps prioritize
and close more deals.What should the administrator and close more
deals. Answer: Einstein Opportunity Scoring
◉ Cloud Kicks users are seeing error messages when they use one of
their screen flows. The errormessages are confusing but could be
resolved if the users entered more information on the account before
starting the flow.How should the administrator address this issues?
Answer: use a fault connector and display a screen with text explaining
what went wrong and how to correct
◉ Which tool should an administrator use to review recent configuration
changes made in their org Answer: Setup Audit Trail
◉ Cloud Kicks has a team of product owners that need a space to share
feedback and ideas withjust the product team. Answer: Create a Chatter
Private Group.
,◉ Cloud Kicks executives have noticed the opportunity Expected
revenue Field displaysincorrect values. Answer: .Change the probability
associated with the stage.
◉ Northern Trail Outfitters has the Case Object set to private. The
support manager raised a concern thereps have a boarder view of data
than expected and can see all cases on their groups dashboards.What
could be Causing reps to have inappropriate access to data on
dashboards Answer: Dynamic Dashboard
◉ An administrator has reviewed an upcoming critical update.How
should the administrator proceed with activation of the critical update
Answer: Activate the critical update in a sandbox.
◉ Ursa Major Solar wants to assist users with a guided expense report
process to simplifysubmissions, routing, and authorizations. Which two
tools should an administrator use to build this solution? Answer: Flow
BuilderC.Approval Process
◉ Northern Trail Outfitters has a new flow that automatically sets the
field values when a newaccount is created. That the flow is launched by
a process, But the flow is not working properly.What should
administrator do to identify the problem Answer: Use the native debug
feature in the flow builder
◉ sales reps at Northern Trail Outfitters have asked for a way to change
the Probability field valueof their Opportunities.
, What should an administrator suggest to meet this request? Answer:
Make the field editable on page layouts
◉ An administrator at Cloud Kicks wants to deactivate a User who has
left the company.
What are two reasons that would prevent a user from being deactivated?
Answer: The User is in a Custom hierarchy field
The User is assigned in workflow email alert
◉ An administrator has assigned a permission set group with the two-
factor authentication forUser Interface Logins permissions and the two-
factor authentication for API Logins permission to a group
ofusers.Which two prompts will happen when one of the users attempts
to log in to Data Loader? Answer: Users need to connect an
authenticator app to their Salesforce account.
Users need to download and install an authenticator app on their mobile
device.
◉ Cloud Kicks wants a reports to categorize accounts into small,
medium, and large based on the dollar value found in the Contract Value
Field.What feature should an administrator use to meet this request?
Answer: Bucket Column
◉ When a cloud kicks Opportunity closes, the company would like to
automatically create a renewalopportunity.Which two automation tools
COMPREHENSIVE REVIEW 2026 FULL
QUESTIONS AND VERIFIED ANSWERS
◉ Cloud Kicks wants to allow customers to create their own cases while
visiting its public homepage
What should the administrator recommend? Answer: Web-to-Case
◉ An Administrator supporting global team of salesforce users has been
asked to configure thecompany settings
Which two options should the administrator configure? Answer:
C.Default Language D.Currency Local
◉ Which item is available in a Lightning App where visibility is limited
to the Salesforce MobileApp? Answer: Utility Bar
◉ Users have noticed that when they click on a report in a dashboard to
view the report details, thevalues in the report are different from the
values displayed on the dashboard.What are the two reasons this is likely
to occur? Answer: The dashboard needs to be refreshed.
The running dashboard user and viewer have different permissions.
,◉ The Sales manager at DreamHouse Realty wants the sales users to
have a quick way to view and edit the Opportunities in their pipeline
expected to close in the next 90 days. What should an administrator do
to accomplish this request? Answer: Enable Sales Console and show
users how to open a tab for each opportunity in the pipeline thatmeets
the requirements.
◉ Sales raps at Ursa Solar are having difficulty managing deals. The
leadership team has askedthe administrator to help sales reps prioritize
and close more deals.What should the administrator and close more
deals. Answer: Einstein Opportunity Scoring
◉ Cloud Kicks users are seeing error messages when they use one of
their screen flows. The errormessages are confusing but could be
resolved if the users entered more information on the account before
starting the flow.How should the administrator address this issues?
Answer: use a fault connector and display a screen with text explaining
what went wrong and how to correct
◉ Which tool should an administrator use to review recent configuration
changes made in their org Answer: Setup Audit Trail
◉ Cloud Kicks has a team of product owners that need a space to share
feedback and ideas withjust the product team. Answer: Create a Chatter
Private Group.
,◉ Cloud Kicks executives have noticed the opportunity Expected
revenue Field displaysincorrect values. Answer: .Change the probability
associated with the stage.
◉ Northern Trail Outfitters has the Case Object set to private. The
support manager raised a concern thereps have a boarder view of data
than expected and can see all cases on their groups dashboards.What
could be Causing reps to have inappropriate access to data on
dashboards Answer: Dynamic Dashboard
◉ An administrator has reviewed an upcoming critical update.How
should the administrator proceed with activation of the critical update
Answer: Activate the critical update in a sandbox.
◉ Ursa Major Solar wants to assist users with a guided expense report
process to simplifysubmissions, routing, and authorizations. Which two
tools should an administrator use to build this solution? Answer: Flow
BuilderC.Approval Process
◉ Northern Trail Outfitters has a new flow that automatically sets the
field values when a newaccount is created. That the flow is launched by
a process, But the flow is not working properly.What should
administrator do to identify the problem Answer: Use the native debug
feature in the flow builder
◉ sales reps at Northern Trail Outfitters have asked for a way to change
the Probability field valueof their Opportunities.
, What should an administrator suggest to meet this request? Answer:
Make the field editable on page layouts
◉ An administrator at Cloud Kicks wants to deactivate a User who has
left the company.
What are two reasons that would prevent a user from being deactivated?
Answer: The User is in a Custom hierarchy field
The User is assigned in workflow email alert
◉ An administrator has assigned a permission set group with the two-
factor authentication forUser Interface Logins permissions and the two-
factor authentication for API Logins permission to a group
ofusers.Which two prompts will happen when one of the users attempts
to log in to Data Loader? Answer: Users need to connect an
authenticator app to their Salesforce account.
Users need to download and install an authenticator app on their mobile
device.
◉ Cloud Kicks wants a reports to categorize accounts into small,
medium, and large based on the dollar value found in the Contract Value
Field.What feature should an administrator use to meet this request?
Answer: Bucket Column
◉ When a cloud kicks Opportunity closes, the company would like to
automatically create a renewalopportunity.Which two automation tools
