Exam 4
Therapeutic communication techniques - ANSWER ✔✔Active
listening, silence, reflection, clarification, restating, broad openings;
avoid advice, judgment, false reassurance
Verbal communication - ANSWER ✔✔Spoken words used to convey
a message
Nonverbal communication - ANSWER ✔✔Body language, facial
expressions, tone, posture
SBAR - ANSWER ✔✔Situation, Background, Assessment,
Recommendation communication method
, Professional boundaries (NCSBN) - ANSWER ✔✔Maintain
therapeutic nurse-patient relationship; no personal/romantic/financial
involvement
ANA Provision 6 - ANSWER ✔✔Maintain ethical, safe work
environment
ANA Provision 8 - ANSWER ✔✔Collaborate to reduce health
disparities and promote health
Pulse oximeter - ANSWER ✔✔Measures oxygen saturation (SpO2)
noninvasively
Pulse ox limitations - ANSWER ✔✔Poor perfusion, nail polish, motion
can affect accuracy
Nasal cannula - ANSWER ✔✔1-6 L/min delivers 24-44% oxygen
Simple face mask - ANSWER ✔✔6-12 L/min delivers 35-50% oxygen
Nonrebreather mask - ANSWER ✔✔10-15 L/min delivers 60-90%
oxygen (emergency)
Venturi mask - ANSWER ✔✔High-flow device delivering precise FiO2
COPD oxygen rationale - ANSWER ✔✔Use low O2 to avoid
suppressing hypoxic drive