OHIO STNA CORE REVIEW 2026 QUESTIONS AND
ANSWERS SURE A+
✔✔What should be reported to the Charge Nurse? - ✔✔Information that could harm a
resident, changes in behavior or condition, and complaints from residents or families.
✔✔What is the purpose of a call light in a nursing facility? - ✔✔To alert staff that a
resident needs assistance.
✔✔How quickly should call lights be answered? - ✔✔Within five minutes.
✔✔What should a caregiver do upon entering a situation that appears urgent? -
✔✔Evaluate the scene for safety and check for issues like breathing or bleeding.
✔✔What is the appropriate action after addressing a resident's need when they use the
call light? - ✔✔Deactivate the call light and leave it within the resident's reach.
✔✔What is important about telephone etiquette in nursing homes? - ✔✔To ensure calls
are answered promptly and professionally, as they can be critical for communication.
✔✔What should you do when answering the phone in a nursing facility? - ✔✔Smile,
state your location, identify yourself, and speak clearly.
,✔✔What information should be recorded when taking a phone message? - ✔✔Date &
time of call, caller's name & number, and whether a return call is needed.
✔✔What should you avoid when answering business phones in a nursing facility? -
✔✔Using the phone for personal calls and sharing resident information.
✔✔What does 'impairment' refer to in the context of caregiving? - ✔✔An issue that
affects a resident's physical or mental abilities.
✔✔How should caregivers assist residents with vision impairments? - ✔✔Ensure
glasses are clean, maintain a clutter-free environment, and explain the location of items.
✔✔What should caregivers do for residents with hearing impairments? - ✔✔Face the
resident, speak clearly, and avoid backlighting during conversations.
✔✔Why is it important to maintain a sense of calmness with residents? - ✔✔To promote
dignity and comfort for residents with impairments.
✔✔What should caregivers do if they notice abnormal findings in a resident? -
✔✔Report the findings to the nurse immediately.
✔✔What are some examples of physical impairments caregivers may encounter? -
✔✔Issues with vision, hearing, speech, or mobility.
✔✔What is a key factor in effective communication with residents? - ✔✔Using objective
information that can be sensed through seeing, hearing, feeling, etc.
✔✔What should caregivers do to ensure safety for visually impaired residents? -
✔✔Keep the environment clean, avoid rearranging items, and provide clear verbal
instructions.
✔✔What is the role of a caregiver when a resident is agitated or combative? - ✔✔To
remain calm, provide reassurance, and maintain a safe environment.
✔✔What is the significance of timely communication in nursing care? - ✔✔It can impact
the health and safety of residents, especially in emergencies.
✔✔What should caregivers do if they cannot assist a caller immediately? - ✔✔Explain
that they will find out who can help and take a moment to determine the appropriate
person.
✔✔What is the importance of documenting resident changes? - ✔✔To ensure proper
care and communication among staff.
, ✔✔What should caregivers be mindful of when using technology in resident care areas?
- ✔✔To adhere to privacy laws and facility policies regarding personal devices.
✔✔How can caregivers demonstrate compassion towards residents? - ✔✔By being
attentive, patient, and respectful in all interactions.
✔✔What is the impact of stress on communication with residents? - ✔✔It can hinder
effective communication and affect the caregiver's performance.
✔✔What should caregivers do to prepare for unexpected situations with residents? -
✔✔Stay alert, be adaptable, and maintain a calm demeanor.
✔✔What should you avoid during a conversation with a resident? - ✔✔Avoid having
bright lights blinding the resident.
✔✔Why is shouting discouraged when communicating with residents? - ✔✔Shouting
can cause misinterpretation or make someone feel belittled.
✔✔What should you check regarding hearing aids for residents? - ✔✔Ensure hearing
aids are in the correct ear, batteries are functioning, and they are the correct aids for
that resident.
✔✔How should you communicate with confused residents? - ✔✔Use short, simple
words, speak at eye level, and offer one-step instructions.
✔✔What is a common cause of new onset confusion in nursing homes? - ✔✔Urinary
tract infections (UTIs).
✔✔How should you approach a depressed resident? - ✔✔Be a good listener, spend
time with them, and show kindness and compassion.
✔✔What can contribute to a resident's feelings of worthlessness? - ✔✔Being placed in
a nursing facility and losing their home, belongings, and financial independence.
✔✔What should you do if a resident exhibits restlessness or combative behavior? -
✔✔Remain calm, do not engage in negative behavior, and report the situation to the
nurse.
✔✔How should you communicate with non-English-speaking residents? - ✔✔Be
sensitive to their culture and use resources like pictures or translation devices.
ANSWERS SURE A+
✔✔What should be reported to the Charge Nurse? - ✔✔Information that could harm a
resident, changes in behavior or condition, and complaints from residents or families.
✔✔What is the purpose of a call light in a nursing facility? - ✔✔To alert staff that a
resident needs assistance.
✔✔How quickly should call lights be answered? - ✔✔Within five minutes.
✔✔What should a caregiver do upon entering a situation that appears urgent? -
✔✔Evaluate the scene for safety and check for issues like breathing or bleeding.
✔✔What is the appropriate action after addressing a resident's need when they use the
call light? - ✔✔Deactivate the call light and leave it within the resident's reach.
✔✔What is important about telephone etiquette in nursing homes? - ✔✔To ensure calls
are answered promptly and professionally, as they can be critical for communication.
✔✔What should you do when answering the phone in a nursing facility? - ✔✔Smile,
state your location, identify yourself, and speak clearly.
,✔✔What information should be recorded when taking a phone message? - ✔✔Date &
time of call, caller's name & number, and whether a return call is needed.
✔✔What should you avoid when answering business phones in a nursing facility? -
✔✔Using the phone for personal calls and sharing resident information.
✔✔What does 'impairment' refer to in the context of caregiving? - ✔✔An issue that
affects a resident's physical or mental abilities.
✔✔How should caregivers assist residents with vision impairments? - ✔✔Ensure
glasses are clean, maintain a clutter-free environment, and explain the location of items.
✔✔What should caregivers do for residents with hearing impairments? - ✔✔Face the
resident, speak clearly, and avoid backlighting during conversations.
✔✔Why is it important to maintain a sense of calmness with residents? - ✔✔To promote
dignity and comfort for residents with impairments.
✔✔What should caregivers do if they notice abnormal findings in a resident? -
✔✔Report the findings to the nurse immediately.
✔✔What are some examples of physical impairments caregivers may encounter? -
✔✔Issues with vision, hearing, speech, or mobility.
✔✔What is a key factor in effective communication with residents? - ✔✔Using objective
information that can be sensed through seeing, hearing, feeling, etc.
✔✔What should caregivers do to ensure safety for visually impaired residents? -
✔✔Keep the environment clean, avoid rearranging items, and provide clear verbal
instructions.
✔✔What is the role of a caregiver when a resident is agitated or combative? - ✔✔To
remain calm, provide reassurance, and maintain a safe environment.
✔✔What is the significance of timely communication in nursing care? - ✔✔It can impact
the health and safety of residents, especially in emergencies.
✔✔What should caregivers do if they cannot assist a caller immediately? - ✔✔Explain
that they will find out who can help and take a moment to determine the appropriate
person.
✔✔What is the importance of documenting resident changes? - ✔✔To ensure proper
care and communication among staff.
, ✔✔What should caregivers be mindful of when using technology in resident care areas?
- ✔✔To adhere to privacy laws and facility policies regarding personal devices.
✔✔How can caregivers demonstrate compassion towards residents? - ✔✔By being
attentive, patient, and respectful in all interactions.
✔✔What is the impact of stress on communication with residents? - ✔✔It can hinder
effective communication and affect the caregiver's performance.
✔✔What should caregivers do to prepare for unexpected situations with residents? -
✔✔Stay alert, be adaptable, and maintain a calm demeanor.
✔✔What should you avoid during a conversation with a resident? - ✔✔Avoid having
bright lights blinding the resident.
✔✔Why is shouting discouraged when communicating with residents? - ✔✔Shouting
can cause misinterpretation or make someone feel belittled.
✔✔What should you check regarding hearing aids for residents? - ✔✔Ensure hearing
aids are in the correct ear, batteries are functioning, and they are the correct aids for
that resident.
✔✔How should you communicate with confused residents? - ✔✔Use short, simple
words, speak at eye level, and offer one-step instructions.
✔✔What is a common cause of new onset confusion in nursing homes? - ✔✔Urinary
tract infections (UTIs).
✔✔How should you approach a depressed resident? - ✔✔Be a good listener, spend
time with them, and show kindness and compassion.
✔✔What can contribute to a resident's feelings of worthlessness? - ✔✔Being placed in
a nursing facility and losing their home, belongings, and financial independence.
✔✔What should you do if a resident exhibits restlessness or combative behavior? -
✔✔Remain calm, do not engage in negative behavior, and report the situation to the
nurse.
✔✔How should you communicate with non-English-speaking residents? - ✔✔Be
sensitive to their culture and use resources like pictures or translation devices.
