D221 Section 2 Lesson 4 Exam Questions
and Answers (Latest 2026)
Understanding process variation is extremely important
because you must consider the steps in the CQI process and
how they may be accomplished.
Which variations can cause unknown results or side steps to
a necessary process? - Correct Answers ✅Common cause
and special cause
Common cause variation and special cause variation, in
combination, are unstable, unpredictable, and not in
statistical control. The understanding of the combination
should be taken into consideration, although both variations
are separate.
An organization's emergency preparedness task force meets
to discuss how it should react in case of a terrorist attack and
develops a disaster evacuation plan that details how each
department will assist individuals in reaching safety.
Which type of diagram should the task force use in their
disaster evacuation plan? - Correct Answers ✅Deployment
chart
A deployment flowchart maps out the steps of a process
under headings that designate the people or departments
carrying out each step.
Continuous quality improvement (CQI) is a deliberate,
iterative process that constantly asks, "What can the
, D221 Section 2 Lesson 4 Exam Questions
and Answers (Latest 2026)
organization do better"? To answer this question, the Institute
for Healthcare Improvement (IHI) Model for Improvement
uses the PDSA cycle.
Which question can be used to identify improvement
recommendations when using the IHI Model? - Correct
Answers ✅What is the organization trying to accomplish?
This question establishes the aim. Clearly identifying the
purpose for a CQI action and the specific timelines and
measurable outcomes lays the foundation for making
recommendations to improve care.
PDSA cycles are commonly used in QI projects, but not all
PDSA processes are successful.
What is one of the key reasons why a PDSA process may fail?
- Correct Answers ✅The PDSA process was poorly
designed.
Poor PDSA design—not having clearly defined aims and
measures, for example—is a key reason that a PDSA process
may fail.
The RCA2 was developed as a result of an identified
weaknesses in the original RCA process.
True or False
and Answers (Latest 2026)
Understanding process variation is extremely important
because you must consider the steps in the CQI process and
how they may be accomplished.
Which variations can cause unknown results or side steps to
a necessary process? - Correct Answers ✅Common cause
and special cause
Common cause variation and special cause variation, in
combination, are unstable, unpredictable, and not in
statistical control. The understanding of the combination
should be taken into consideration, although both variations
are separate.
An organization's emergency preparedness task force meets
to discuss how it should react in case of a terrorist attack and
develops a disaster evacuation plan that details how each
department will assist individuals in reaching safety.
Which type of diagram should the task force use in their
disaster evacuation plan? - Correct Answers ✅Deployment
chart
A deployment flowchart maps out the steps of a process
under headings that designate the people or departments
carrying out each step.
Continuous quality improvement (CQI) is a deliberate,
iterative process that constantly asks, "What can the
, D221 Section 2 Lesson 4 Exam Questions
and Answers (Latest 2026)
organization do better"? To answer this question, the Institute
for Healthcare Improvement (IHI) Model for Improvement
uses the PDSA cycle.
Which question can be used to identify improvement
recommendations when using the IHI Model? - Correct
Answers ✅What is the organization trying to accomplish?
This question establishes the aim. Clearly identifying the
purpose for a CQI action and the specific timelines and
measurable outcomes lays the foundation for making
recommendations to improve care.
PDSA cycles are commonly used in QI projects, but not all
PDSA processes are successful.
What is one of the key reasons why a PDSA process may fail?
- Correct Answers ✅The PDSA process was poorly
designed.
Poor PDSA design—not having clearly defined aims and
measures, for example—is a key reason that a PDSA process
may fail.
The RCA2 was developed as a result of an identified
weaknesses in the original RCA process.
True or False
