NRF Customer Service Study Guide part 2
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
Keeping records about customer • Can help you provide more personalized
preferences: service
• Can help you provide more to returning customers
personalized service to returning
customers
• Will make customers suspicious
of
your ability to remember details
• Requires an expensive computer
system
Referring a customer to a None of the above
competitor
will likely result in:
• The customer seeking you out for
future needs
• The customer never returning to
your store
• A lost sales opportunity for you
• None of the above
, Which of the following steps will Calling customers back in a timely manner
help you keep commitments to
customers?
• Promising customers you will find
the items they request
• Calling customers back only
when
you can find the requested item or
information
• Immediately stopping whatever
you're doing to take care of phone
customer requests
• Calling customers back in a
timely
manner
Three ways to create a positive Indicating that based on your professional
impression of you an the store product
include: Complimenting the knowledge, you feel his purchases are
customer's taste; assuring the worthwhile
customer that he is the expert;
and:
• Stating that the products in your
store are far better than those in
other stores
• Suggesting that he buy "top of
the
line" products
• Indicating that based on your
professional product knowledge,
you feel his purchases are
worthwhile
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
Keeping records about customer • Can help you provide more personalized
preferences: service
• Can help you provide more to returning customers
personalized service to returning
customers
• Will make customers suspicious
of
your ability to remember details
• Requires an expensive computer
system
Referring a customer to a None of the above
competitor
will likely result in:
• The customer seeking you out for
future needs
• The customer never returning to
your store
• A lost sales opportunity for you
• None of the above
, Which of the following steps will Calling customers back in a timely manner
help you keep commitments to
customers?
• Promising customers you will find
the items they request
• Calling customers back only
when
you can find the requested item or
information
• Immediately stopping whatever
you're doing to take care of phone
customer requests
• Calling customers back in a
timely
manner
Three ways to create a positive Indicating that based on your professional
impression of you an the store product
include: Complimenting the knowledge, you feel his purchases are
customer's taste; assuring the worthwhile
customer that he is the expert;
and:
• Stating that the products in your
store are far better than those in
other stores
• Suggesting that he buy "top of
the
line" products
• Indicating that based on your
professional product knowledge,
you feel his purchases are
worthwhile
