ORGB UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS COMPLETE STUDY
GUIDE RESOURCE
●● Relationship; Task
Answer: 2) R_____ conflict is "bad conflict." In contrast, 4) T_____
conflict is "good conflict."
●● Stimulate innovation
Answer: Per OB Myths 9.1, conflict, if conducted in the right form and
managed well, can 4) SI _____ and improve group decision making.
●● Task; Decision making quality; Decision acceptance
Answer: In a study of 48 top management teams' decision-making
quality and member commitment, participants were asked about the two
different types of conflict listed above. Results showed that the existence
of 5) _____ conflict was associated with higher 6) DMQ _____ and
more 7) DA _____. Research has found that a leading cause of business
failure is too much 8) _____ among top management.
●● Agreement
Answer: Research has found that a leading cause of business failure is
too much agreement among top management.
, ●● Informational; Perceptual; Role; Environmental; Personal
Answer: According to your text, several questions are useful starting
points for diagnosing conflict; they appear in OB Playbook 9.1. These
potential conflict sources involved what five "factors"? 9) I, 10) P, 11) R,
12) E, 13) P
●● Best Alternative to a Negotiated Agreement
Answer: In negotiation, it is critical to identify your BATNA, which
stands for 14) _____.
●● Integrating; Obliging
Answer: According to your text, the Dual Concerns Model of Handling
Interpersonal Conflict proposes five conflict-handling styles. The 15)
_____ style is characterized by high concern for self and others and is an
effective problem-solving approach. The 16) _____ style has low
concern for self and high concern for the other party, and tries to keep
the peace by satisfying the other party.
●● Other parties reputation; Scarce resources like money or time at
issue; The other party wants to maintain a good relationship; An ongoing
relationship or one time negotiation; Think the other party will trust you
Answer: When preparing to negotiate, it is helpful to know whether the
other party plans to use a competitive or a cooperative approach to the
negotiation. According to the text, what are the five "indicators"? 17)
What is the _____ 18) Are _____ 19) Do you believe _____ 20) Is this
_____ 21) Do you _____
CORRECT ANSWERS COMPLETE STUDY
GUIDE RESOURCE
●● Relationship; Task
Answer: 2) R_____ conflict is "bad conflict." In contrast, 4) T_____
conflict is "good conflict."
●● Stimulate innovation
Answer: Per OB Myths 9.1, conflict, if conducted in the right form and
managed well, can 4) SI _____ and improve group decision making.
●● Task; Decision making quality; Decision acceptance
Answer: In a study of 48 top management teams' decision-making
quality and member commitment, participants were asked about the two
different types of conflict listed above. Results showed that the existence
of 5) _____ conflict was associated with higher 6) DMQ _____ and
more 7) DA _____. Research has found that a leading cause of business
failure is too much 8) _____ among top management.
●● Agreement
Answer: Research has found that a leading cause of business failure is
too much agreement among top management.
, ●● Informational; Perceptual; Role; Environmental; Personal
Answer: According to your text, several questions are useful starting
points for diagnosing conflict; they appear in OB Playbook 9.1. These
potential conflict sources involved what five "factors"? 9) I, 10) P, 11) R,
12) E, 13) P
●● Best Alternative to a Negotiated Agreement
Answer: In negotiation, it is critical to identify your BATNA, which
stands for 14) _____.
●● Integrating; Obliging
Answer: According to your text, the Dual Concerns Model of Handling
Interpersonal Conflict proposes five conflict-handling styles. The 15)
_____ style is characterized by high concern for self and others and is an
effective problem-solving approach. The 16) _____ style has low
concern for self and high concern for the other party, and tries to keep
the peace by satisfying the other party.
●● Other parties reputation; Scarce resources like money or time at
issue; The other party wants to maintain a good relationship; An ongoing
relationship or one time negotiation; Think the other party will trust you
Answer: When preparing to negotiate, it is helpful to know whether the
other party plans to use a competitive or a cooperative approach to the
negotiation. According to the text, what are the five "indicators"? 17)
What is the _____ 18) Are _____ 19) Do you believe _____ 20) Is this
_____ 21) Do you _____
