ORGB ACTUAL EXAM SCRIPT QUESTIONS
AND ANSWERS FULLY REVIEWED
MATERIAL
●● Nonprogrammed Decision
Answer: New, complex decision that requires a creative solution
●● Decision Making Progress
Answer: -Recognize the problem and the need for a decision
-Identify the objective of the decision
-Gather and evaluate data and diagnose the situation
-List and evaluate alternatives
-Select the best course of action
-Implement the decision
-Gather feedback
Follow up
●● Effective Decision
Answer: Timely decision that meet a desired objective and is acceptable
to those individuals affected by it
●● What are the three models of decision making?
,Answer: -Rational model
-Bounded rationality model
-Z model
●● Rationality
Answer: Logical, step-by-step approach to decision making, with a
thorough analysis of alternatives and their consequences
●● Rational model assumptions
Answer: -Outcome will be completely rational
-Decision maker uses a consistent system of preferences to choose the
best alternative
-Decision maker is aware of all alternatives
-Decision maker can calculate the probability of success for each
alternative.
●● Bounded Rationality
Answer: Suggested that there are limits on how rational a decision
maker can actually be
-Herbert Simon
- Also knows as the " administrative man "
●● Bounded Rationality Assumptions
, Answer: -Managers select the first alternative that is satisfactory
-Managers recognize that their conception of the world is simple
-Managers are comfortable making decisions without determining all the
alternatives
-Managers make decisions by rule of thumb, or heuristics
●● Heuristics
Answer: Shortcuts in decision making that save mental activity
●● Statisfice
Answer: To select the first alternative that is good enough, because the
cost in time and effort are to great to optimize
●● Garbage Can Model
Answer: A theory that contends that decisions in organizations are
random and unsystematic
●● What are the four stages of Z problem solving model?
Answer: -Sensing
-Intuiting
-Thinking
-Feeling
AND ANSWERS FULLY REVIEWED
MATERIAL
●● Nonprogrammed Decision
Answer: New, complex decision that requires a creative solution
●● Decision Making Progress
Answer: -Recognize the problem and the need for a decision
-Identify the objective of the decision
-Gather and evaluate data and diagnose the situation
-List and evaluate alternatives
-Select the best course of action
-Implement the decision
-Gather feedback
Follow up
●● Effective Decision
Answer: Timely decision that meet a desired objective and is acceptable
to those individuals affected by it
●● What are the three models of decision making?
,Answer: -Rational model
-Bounded rationality model
-Z model
●● Rationality
Answer: Logical, step-by-step approach to decision making, with a
thorough analysis of alternatives and their consequences
●● Rational model assumptions
Answer: -Outcome will be completely rational
-Decision maker uses a consistent system of preferences to choose the
best alternative
-Decision maker is aware of all alternatives
-Decision maker can calculate the probability of success for each
alternative.
●● Bounded Rationality
Answer: Suggested that there are limits on how rational a decision
maker can actually be
-Herbert Simon
- Also knows as the " administrative man "
●● Bounded Rationality Assumptions
, Answer: -Managers select the first alternative that is satisfactory
-Managers recognize that their conception of the world is simple
-Managers are comfortable making decisions without determining all the
alternatives
-Managers make decisions by rule of thumb, or heuristics
●● Heuristics
Answer: Shortcuts in decision making that save mental activity
●● Statisfice
Answer: To select the first alternative that is good enough, because the
cost in time and effort are to great to optimize
●● Garbage Can Model
Answer: A theory that contends that decisions in organizations are
random and unsystematic
●● What are the four stages of Z problem solving model?
Answer: -Sensing
-Intuiting
-Thinking
-Feeling
