C182 INTRODUCTION TO IT WGU EXAM
FINAL STUDY GUIDE 2026 QUESTIONS
WITH ANSWERS GRADED A+
⫸ IT Professional Roles Answer: Administration and Support
⫸ System Administrator Answer: Maintains all aspects of the system
including hardware, software, and programming.
⫸ Network Administrator Answer: In charge of all aspects of the
computer network
⫸ Database Administrator Answer: Focuses on the design,
development, and support of database management systems (DBMSs).
⫸ Security Administrator Answer: Installs, configures, and administers
firewall security to protect systems and proactively work to stop
intrusions.
⫸ Web Administrator Answer: Installs, configures, maintains, secures,
and troubleshoots web severs.
⫸ Support IT Professionals Answer: Help desk and training.
,⫸ Information Answer: Processed data.
⫸ DIKW Hierarchy Answer: Defines the transition of data to
information from knowledge to wisdom. (Data Information Knowledge
Wisdom)
⫸ Data in DIKW Answer: The input directly received by the user (or
computer). It is generally not usable until it has been converted into a
relevant form.
⫸ Information in DIKW Answer: Having been inferred from data; one
or more processes have been applied to the data to transform it into a
more useful form.
⫸ Knowledge in DIKW Answer: Information that has been put to use;
information placed into a context. Refined information such that the user
of the knowledge is able to call forth only relevant portions of
information when needed.
⫸ Wisdom in DIKW Answer: Provides a social setting to knowledge;
an understanding of the "why". Can only come by having both
knowledge and experience.
⫸ Information Systems Answer: A collection of data and information
used to support the management of an organization. Also refers to the
technical components and human resources that enable the assembly,
,storage, and processing of data and the delivery of information. This has
existed for a lot longer than computers.
⫸ Characteristics of Quality Data Answer: Relevance - the data being
used must apply directly to the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should
be captured as close to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection
processes across collections points and over time
⫸ IPOS Answer: The Input-Procession-Output-Storage Cycle
⫸ Input Answer: Raw data is entered by the user.
⫸ Processing Answer: Raw data is organized or structured for
usefulness.
⫸ Output Answer: Information is output so user can see results.
, ⫸ Storage Answer: Processed information is stored for permanent
record.
⫸ Computer System Answer: A collection of components that work
together to meet the needs of the user; typically categorized as either
hardware, software, networks, or users.
⫸ Hardware Answer: Physical components of a computer system which
include the system unit and its components and peripheral devices;
tangible aspects of the computer.
⫸ Software Answer: Computer programs that tell the computer what to
do--how to execute commands and process information
⫸ Network Answer: A collection of computers and resources connected
by various media so that they can communicate with each other.
⫸ User Answer: Those who use a computer.
⫸ Software Categories Answer: Systems Software and Applications
Software
⫸ Evolution of Users Answer: First users were the engineers who built
and programmed computers, then employees who had received
FINAL STUDY GUIDE 2026 QUESTIONS
WITH ANSWERS GRADED A+
⫸ IT Professional Roles Answer: Administration and Support
⫸ System Administrator Answer: Maintains all aspects of the system
including hardware, software, and programming.
⫸ Network Administrator Answer: In charge of all aspects of the
computer network
⫸ Database Administrator Answer: Focuses on the design,
development, and support of database management systems (DBMSs).
⫸ Security Administrator Answer: Installs, configures, and administers
firewall security to protect systems and proactively work to stop
intrusions.
⫸ Web Administrator Answer: Installs, configures, maintains, secures,
and troubleshoots web severs.
⫸ Support IT Professionals Answer: Help desk and training.
,⫸ Information Answer: Processed data.
⫸ DIKW Hierarchy Answer: Defines the transition of data to
information from knowledge to wisdom. (Data Information Knowledge
Wisdom)
⫸ Data in DIKW Answer: The input directly received by the user (or
computer). It is generally not usable until it has been converted into a
relevant form.
⫸ Information in DIKW Answer: Having been inferred from data; one
or more processes have been applied to the data to transform it into a
more useful form.
⫸ Knowledge in DIKW Answer: Information that has been put to use;
information placed into a context. Refined information such that the user
of the knowledge is able to call forth only relevant portions of
information when needed.
⫸ Wisdom in DIKW Answer: Provides a social setting to knowledge;
an understanding of the "why". Can only come by having both
knowledge and experience.
⫸ Information Systems Answer: A collection of data and information
used to support the management of an organization. Also refers to the
technical components and human resources that enable the assembly,
,storage, and processing of data and the delivery of information. This has
existed for a lot longer than computers.
⫸ Characteristics of Quality Data Answer: Relevance - the data being
used must apply directly to the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should
be captured as close to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection
processes across collections points and over time
⫸ IPOS Answer: The Input-Procession-Output-Storage Cycle
⫸ Input Answer: Raw data is entered by the user.
⫸ Processing Answer: Raw data is organized or structured for
usefulness.
⫸ Output Answer: Information is output so user can see results.
, ⫸ Storage Answer: Processed information is stored for permanent
record.
⫸ Computer System Answer: A collection of components that work
together to meet the needs of the user; typically categorized as either
hardware, software, networks, or users.
⫸ Hardware Answer: Physical components of a computer system which
include the system unit and its components and peripheral devices;
tangible aspects of the computer.
⫸ Software Answer: Computer programs that tell the computer what to
do--how to execute commands and process information
⫸ Network Answer: A collection of computers and resources connected
by various media so that they can communicate with each other.
⫸ User Answer: Those who use a computer.
⫸ Software Categories Answer: Systems Software and Applications
Software
⫸ Evolution of Users Answer: First users were the engineers who built
and programmed computers, then employees who had received
