NCTI - Customer Service for Technician (Lesson 8) Exam Questions and Answers with Verified Solutions | Latest Updated 2026

NCTI - Customer Service for Technician
(Lesson 8) Exam Questions and Answers
with Verified Solutions | Latest Updated 2026



DOCSIS 1.1 incorporated
PacketCable technology, which is
used by
A ) Skype to offer voice services
using the public internet.
B ) Most cable operators to deliver
voice over internet protocol(VoIP)
service over a Data Over Cable
Service Interface Specification
(DOCSIS) network.
C ) The "Baby Bells" to provide
plain
old telephone service (POTS).
D ) Cable operators to offer 3G,
4G,
and IP voice through hybrid
fiber/coax(HFC) cable.

, Voice over Internet protocol(VoIP)
telephone services are made
possible by
A ) Cable companies investing in
high-speed data(HSD) delivery
and
implementing Data Over Cable
Service Interface
Specification(DOCSIS) standards.
B ) A local network of circuit-
switched telephones interfacing
with
cellular, fiber, satellite, and other
delivery technologies.
C ) A multimedia terminal
adapter(MTA) in the customer's
home to provide an interface
between the telephone and Skype.
D ) Digital signals from the
telephone, which are converted
into
analog information packets that
are
sent across a private network.