WGU C715 Organizational Behavior Exam
Flashcards & Answer Key 2026/2027 –
Verified Q&As with Detailed Rationales
(Test Bank Bundle - 71 Questions)
---
**QUESTION 1:**
What is the primary focus of organizational behavior (OB)?
A) Analyzing financial statements.
B) Studying the impact of individuals, groups, and structure on behavior within organizations.
C) Developing marketing strategies.
D) Designing manufacturing processes.
> 🎯 **CORRECT ANSWER:** B) Studying the impact of individuals, groups, and structure on behavior
within organizations.
> 💡 **DETAILED RATIONALE:** Organizational behavior is a field of study that investigates the effect
that individuals, groups, and organizational structure have on behavior within organizations. It aims to
apply that knowledge to improve organizational effectiveness. OB does not focus on financial analysis
(A), marketing strategy (C), or manufacturing processes (D), which are other business disciplines.
---
**QUESTION 2:**
Which of the following is a key dependent variable in OB research?
A) Productivity.
B) Absenteeism.
C) Turnover.
D) All of the above.
> 🎯 **CORRECT ANSWER:** D) All of the above.
,> 💡 **DETAILED RATIONALE:** The core dependent variables in OB are productivity, absenteeism,
turnover, job satisfaction, and deviant workplace behavior. These are the outcomes that OB seeks to
explain and influence. All three options listed are key dependent variables.
---
**QUESTION 3:**
The "Big Five" personality model includes which dimension?
A) Conscientiousness.
B) Emotional stability.
C) Openness to experience.
D) All of the above.
> 🎯 **CORRECT ANSWER:** D) All of the above.
> 💡 **DETAILED RATIONALE:** The Big Five model consists of five personality dimensions:
conscientiousness, emotional stability (neuroticism), openness to experience, extraversion, and
agreeableness. All three options are components of this model.
---
**QUESTION 4:**
According to Maslow's hierarchy of needs, which need is the highest-level motivator?
A) Safety.
B) Esteem.
C) Self-actualization.
D) Social.
> 🎯 **CORRECT ANSWER:** C) Self-actualization.
> 💡 **DETAILED RATIONALE:** Maslow's hierarchy is a five-tier pyramid. The top level is self-
actualization, the desire to fulfill one's potential. Safety (A), social (D), and esteem (B) are lower-level
needs that must be substantially satisfied before self-actualization becomes a primary motivator.
---
**QUESTION 5:**
The concept of "emotional intelligence" (EI) involves:
, A) Ignoring emotions.
B) The ability to perceive, understand, and manage emotions.
C) Suppressing feelings.
D) Solely focusing on intellectual ability.
> 🎯 **CORRECT ANSWER:** B) The ability to perceive, understand, and manage emotions.
> 💡 **DETAILED RATIONALE:** Emotional intelligence is the capacity to be aware of, control, and
express one's emotions, and to handle interpersonal relationships judiciously and empathetically. It
involves perceiving, understanding, and managing emotions, not ignoring (A), suppressing (C), or
focusing only on cognitive ability (D).
---
**QUESTION 6:**
In the workplace, "diversity" refers to:
A) Only gender and race differences.
B) Similarities among employees.
C) The variety of differences among people in an organization.
D) Only age differences.
> 🎯 **CORRECT ANSWER:** C) The variety of differences among people in an organization.
> 💡 **DETAILED RATIONALE:** Diversity encompasses all the ways in which people differ, including
visible (gender, race, age) and non-visible (personality, background, education, beliefs) characteristics. It
is not limited to gender and race (A), similarities (B), or only age (D); it includes a broad spectrum of
human differences.
---
**QUESTION 7:**
What is the relationship between job satisfaction and employee performance?
A) High satisfaction guarantees high performance.
B) There is a positive but moderate relationship.
C) There is no relationship.
D) Higher performance leads to lower satisfaction.
> 🎯 **CORRECT ANSWER:** B) There is a positive but moderate relationship.
Flashcards & Answer Key 2026/2027 –
Verified Q&As with Detailed Rationales
(Test Bank Bundle - 71 Questions)
---
**QUESTION 1:**
What is the primary focus of organizational behavior (OB)?
A) Analyzing financial statements.
B) Studying the impact of individuals, groups, and structure on behavior within organizations.
C) Developing marketing strategies.
D) Designing manufacturing processes.
> 🎯 **CORRECT ANSWER:** B) Studying the impact of individuals, groups, and structure on behavior
within organizations.
> 💡 **DETAILED RATIONALE:** Organizational behavior is a field of study that investigates the effect
that individuals, groups, and organizational structure have on behavior within organizations. It aims to
apply that knowledge to improve organizational effectiveness. OB does not focus on financial analysis
(A), marketing strategy (C), or manufacturing processes (D), which are other business disciplines.
---
**QUESTION 2:**
Which of the following is a key dependent variable in OB research?
A) Productivity.
B) Absenteeism.
C) Turnover.
D) All of the above.
> 🎯 **CORRECT ANSWER:** D) All of the above.
,> 💡 **DETAILED RATIONALE:** The core dependent variables in OB are productivity, absenteeism,
turnover, job satisfaction, and deviant workplace behavior. These are the outcomes that OB seeks to
explain and influence. All three options listed are key dependent variables.
---
**QUESTION 3:**
The "Big Five" personality model includes which dimension?
A) Conscientiousness.
B) Emotional stability.
C) Openness to experience.
D) All of the above.
> 🎯 **CORRECT ANSWER:** D) All of the above.
> 💡 **DETAILED RATIONALE:** The Big Five model consists of five personality dimensions:
conscientiousness, emotional stability (neuroticism), openness to experience, extraversion, and
agreeableness. All three options are components of this model.
---
**QUESTION 4:**
According to Maslow's hierarchy of needs, which need is the highest-level motivator?
A) Safety.
B) Esteem.
C) Self-actualization.
D) Social.
> 🎯 **CORRECT ANSWER:** C) Self-actualization.
> 💡 **DETAILED RATIONALE:** Maslow's hierarchy is a five-tier pyramid. The top level is self-
actualization, the desire to fulfill one's potential. Safety (A), social (D), and esteem (B) are lower-level
needs that must be substantially satisfied before self-actualization becomes a primary motivator.
---
**QUESTION 5:**
The concept of "emotional intelligence" (EI) involves:
, A) Ignoring emotions.
B) The ability to perceive, understand, and manage emotions.
C) Suppressing feelings.
D) Solely focusing on intellectual ability.
> 🎯 **CORRECT ANSWER:** B) The ability to perceive, understand, and manage emotions.
> 💡 **DETAILED RATIONALE:** Emotional intelligence is the capacity to be aware of, control, and
express one's emotions, and to handle interpersonal relationships judiciously and empathetically. It
involves perceiving, understanding, and managing emotions, not ignoring (A), suppressing (C), or
focusing only on cognitive ability (D).
---
**QUESTION 6:**
In the workplace, "diversity" refers to:
A) Only gender and race differences.
B) Similarities among employees.
C) The variety of differences among people in an organization.
D) Only age differences.
> 🎯 **CORRECT ANSWER:** C) The variety of differences among people in an organization.
> 💡 **DETAILED RATIONALE:** Diversity encompasses all the ways in which people differ, including
visible (gender, race, age) and non-visible (personality, background, education, beliefs) characteristics. It
is not limited to gender and race (A), similarities (B), or only age (D); it includes a broad spectrum of
human differences.
---
**QUESTION 7:**
What is the relationship between job satisfaction and employee performance?
A) High satisfaction guarantees high performance.
B) There is a positive but moderate relationship.
C) There is no relationship.
D) Higher performance leads to lower satisfaction.
> 🎯 **CORRECT ANSWER:** B) There is a positive but moderate relationship.
