HSPA Test 3 with 100% Correct Answers | Verified |
Latest Update 2026.
quality
the consistent delivery of products and services according to established standards; quality
"integrates" the concerns for the customers
customer (internal)
the physicians, nurses and other professional personnel served by SPD
empowerment
the act of granting authority (power) to employees so they may make decisions within their areas
of responsibility
process improvement
activity to identify and resolve task-related problems that yield poor quality; the strategy of
finding solutions to eliminate the root causes of process performance problems
cross-functional team
group of employees from different departments within the healthcare facility that work together
to resolve operating problems
failure mode and effect analysis (FMEA)
a process designed to predict the adverse outcomes of various human and machine failures to
prevent future adverse outcomes (identify and prevent problems before they occur)
root cause analysis (RCA)
, a process that looks backwards at an adverse event/error to prevent its future recurrence
sentinal event
an unexpected occurrence involving death, serious physical or psychological injury, or the risk
thereof
TJC requires facilities to conduct a/an _________ on any recurring sentinal event
RCA
quality assurance
a comprehensive and measured effort to provide total quality; also a technical statistical
sampling method that measures production quality
total quality improvement (TQI)
the concept of measuring the current output of a process or procedure and then modifying it to
increase the output, increase efficiency, and/or increase effectiveness
continuous quality improvement (CQI)
a scientific approach that applies statistical methods to improve work processes
processes (work)
a series of work activities that produces a product or service
total quality management (TQM)
a quality management approach based on participation of all members aimed at long-term
success through customer satisfaction and benefits to all members of the organization and society
Latest Update 2026.
quality
the consistent delivery of products and services according to established standards; quality
"integrates" the concerns for the customers
customer (internal)
the physicians, nurses and other professional personnel served by SPD
empowerment
the act of granting authority (power) to employees so they may make decisions within their areas
of responsibility
process improvement
activity to identify and resolve task-related problems that yield poor quality; the strategy of
finding solutions to eliminate the root causes of process performance problems
cross-functional team
group of employees from different departments within the healthcare facility that work together
to resolve operating problems
failure mode and effect analysis (FMEA)
a process designed to predict the adverse outcomes of various human and machine failures to
prevent future adverse outcomes (identify and prevent problems before they occur)
root cause analysis (RCA)
, a process that looks backwards at an adverse event/error to prevent its future recurrence
sentinal event
an unexpected occurrence involving death, serious physical or psychological injury, or the risk
thereof
TJC requires facilities to conduct a/an _________ on any recurring sentinal event
RCA
quality assurance
a comprehensive and measured effort to provide total quality; also a technical statistical
sampling method that measures production quality
total quality improvement (TQI)
the concept of measuring the current output of a process or procedure and then modifying it to
increase the output, increase efficiency, and/or increase effectiveness
continuous quality improvement (CQI)
a scientific approach that applies statistical methods to improve work processes
processes (work)
a series of work activities that produces a product or service
total quality management (TQM)
a quality management approach based on participation of all members aimed at long-term
success through customer satisfaction and benefits to all members of the organization and society
